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We all expect that our seat belts will keep us safe from harm on the road, but many Equinox owners complain that there are serious malfunctions in their vehicles. From rusted seatbelt buckles to being able to get out of the belt, these are serious concerns.
One consumer wrote on NHTSA, “The metal tracks for the rear captain passenger seats has rusted badly and no longer locks in. When I apply brakes, the seats slide all the way up to our front seats. It also appears that several other metal interior surfaces have rusted also. These include the door hinges, inside the seat belts and all the metal frame of the rear seats.”
Another consumer wrote, “My daughter as tangled when a seat belt got wrapped around her neck and would not loosen because it was in retract mode and it would only tighten more. I had to cut her out of the belt.”
Interestingly, there are several service bulletins from GM related to the seat belts, but none that address these concerns. It’s as if they are being ignored like they don’t exist. At this time, GM is only willing to acknowledge Service Bulletin PI0388F which relates to twisted buckles. While they are focused on keeping the straps straight, users are getting trapped or having the metal rust out. So, you may not be able to properly buckle your belt, or get out of it, but at least the strap will be straight in the process.
Here are some actual complaints logged with the NHTSA about the 2017 Chevy Traverse Seat Belt Problems:
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHEN THE CONTACT WAS ATTEMPTING TO BUCKLE THE SEAT BELT, THE RELEASE BUTTON FELL OUT OF THE BUCKLE. THE VEHICLE WAS TAKEN TO THE DEALER (ZEIGLER CHEVROLET, 1230 E GOLF RD, SCHAUMBURG, ILLINOIS, (847) 882-2200) WHERE IT WAS DIAGNOSED THAT THE BUCKLE FELL APART AND NEEDED REPLACEMENT; HOWEVER, IT WAS NOT COVERED BY THE WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED.
WE OWN A 2017 CHEVROLET TRAVERSE WITH 8 PASSENGER SEATING. THE SECOND SEAT MIDDLE SEATBELT ANCHORS ARE VERY PAINFUL TO PASSENGERS. THE ANCHORS ARE ENTIRELY TOO STIFF AND STICK STRAIGHT OUT FROM THE 90 DEGREE POINT OF THE SEAT WITH NO “GIVE” AT ALL. IT IS NEARLY IMPOSSIBLE FOR A PASSENGERS TO SIT APPROPRIATELY IN THIS SEAT — THE PASSENGER IS FORCED TO SIT A BIT SIDEWAYS TO AVOID BEING DISCOMFORTED BY THE BELTS. THE ANCHORS ALSO MAKE IT DIFFICULT TO APPROPRIATELY INSTALL A CAR SEAT IN THE MIDDLE POSITION. THANK YOU IN ADVANCE FOR LOOKING INTO THIS MATTER.
We’ve heard a lot of news recently about faulty airbags and even seen some massive recalls. Owners of the Equinox battle warning lights that illuminate for no reason and also airbags that don’t deploy. While some issues might be related to the large Takata airbag recall, others are the responsibility of GM.
Just read what this one user wrote on the NHTSA website. “ I took my car into the dealership because my airbag warning sensors lit up on my dashboard. The dealership told me the entire passenger seat needed to be replaced at about $1,100, and it was my responsibility as there was no recall on it. The vehicle is only 1.5 years old and has never had any accidents/airbag issues.”
Ironically, the dealership wanted to charge to replace an entire seat over an airbag sensor light. What’s even more interesting is Service Bulletin #16-NA-246 which refers to the airbag warning light illuminating when it shouldn’t. The company also has a fix for it, which is outlined for technicians. Chances are, this user simply had an airbag warning lamp connector that was loose or not fully seated. Hopefully, the new seat provided many years of comfort.
Here are some actual complaints logged with the NHTSA about the 2017 Chevy Traverse Airbag Problems:
IN EARLY FEBRUARY 2018 I WAS IN A HEAD ON COLLISION WHERE I WAS TRAVELING OVER 30 MILES AN HOUR AND THE VEHICLE THAT HIT ME HEAD ON WAS TRAVELING IN THE OVER 50 MILES AN HOUR. THE AIRBAGS DID NOT DEPLOY. MY VEHICLE WAS TOTALED.
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAVERSE. WHILE ATTEMPTING TO MAKE A RIGHT TURN INTO A PARKING SPACE, THE CONTACT WAS UNCERTAIN IF THE VEHICLE INDEPENDENTLY ACCELERATED OR IF SHE DEPRESSED THE ACCELERATOR PEDAL. AS A RESULT, THE VEHICLE CRASHED INTO A BUILDING. THE FRONT DRIVER’S SIDE OF THE VEHICLE WAS DAMAGED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS NOT INJURED; HOWEVER, UNKNOWN INJURIES WERE SUSTAINED TO AN INDIVIDUAL WHO WAS TRAPPED INSIDE THE BUILDING DUE TO THE CRASH. THE INDIVIDUAL REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,800.
Among the electrical problems, you can easily find long lists of complaints from users. People are stating they can’t turn off the windshield wipers and others find the SUV shuts off while driving. Another issue seems to be the quality of imaging on the backup camera.
Read what this user had to say on Edmunds. “The quality on the backup Camera is so poor it’s useless. There are so many things I do not like about the vehicle, but mainly the stereo and backup technology are so far behind my Mazda CX-9 that I regret the purchase.”
In Service Bulletin #17-NA-375, GM addresses this exact issue. The company highlights steps to take when the picture is grainy, distorted or pixelated. They also assert that it may be normal characteristic, instead of a quality issue with the parts, wiring or software. Some of their recommendations include cleaning the screen because the owners wouldn’t have thought to do that.
So, after you clean your screen, attempting to get help at the dealership is pretty much useless. Hopefully, you aren’t too worried about seeing what’s behind you.
Here are some actual complaints logged with the NHTSA about the 2017 Chevy Traverse Electrical Problems:
WHILE DRIVING MY 2017 CHEVROLET TRAVERSE AT INTERSTATE SPEEDS, THE VEHICLE, WITHOUT WARNING, SHUT DOWN. WHEN I SAY SHUT DOWN, I MEAN SHUT OFF COMPLETELY. THIS WAS A COMPLETE LOSS OF ALL POWER TO THE CAR. THE ENGINE SHUT OFF, THE LIGHTS (INTERNAL AND EXTERNAL) SHUT OFF, THERE WAS NO POWER STEERING, THE BRAKES WHERE DIFFICULT TO PUSH DOWN, ETC. AS I AM NOW COASTING DOWN THE INTERSTATE WITH NO POWER TO THE CAR I PUT IT IN NEUTRAL AND TURNED ON MY FLASHERS. WITH NO POWER STEERING AND BRAKES THAT ARE STIFF, I SOMEHOW WAS ABLE TO SLOWLY FORCE THE CAR TO THE SIDE OF THE INTERSTATE AND GET IT TO STOP. I TRIED TO RESTART THE VEHICLE AND IT WOULD NOT START. I PUT IT IN PARK AND SAT THERE FOR A FEW MINUTES BEFORE TRYING AGAIN. ONCE I TRIED, THE VEHICLE STARTED AND I WAS ABLE TO DRIVE HOME WITHOUT FURTHER INCIDENT. THE MORNING AFTER THIS INCIDENT, I STARTED UP MY TRAVERSE AND NOTICED THAT THE FUEL GAUGE IS SHOWING EMPTY, BUT THE CAR HAD A HALF OF A TANK WHEN I GOT HOME LAST NIGHT. THERE IS SOMETHING SERIOUS GOING ON WITH THIS TRAVERSE AND CHEVROLET VEHICLES IN GENERAL. THIS IS THE 2ND DIFFERENT VEHICLE THAT I HAVE OWNED THAT HAS SHUT DOWN WHILE DRIVING DOWN THE ROAD
I WAS DRIVING MY 2017 CHEVY TRAVERSE WITH ONLY 12000 MILES ON IT WHEN A LIGHT CAME ON FOR “TRACTION CONTROL ” WITHIN 3 SECONDS I LOST ALL POWER. THANK GOD I WAS NOT ON AN EXPRESSWAY AT THE TIME. I HAD TO GET MY BRAND NEW CAR TOWED AND THEY SAID A FUSE BLEW AND THEY REPLACED THAT. THEN ANOTHER LIGHT CAME ON AND THEY HAD TO REPLACE THE MODULE. I WAS WITHOUT A CAR FOR 3 DAYS! THIS COULD HAVE BEEN FATAL HAD I BEEN ON A BUSY ROAD OR EXPRESSWAY. I WILL BE GETTING RID OF THIS CAR ASAP AND DO NOT EVEN FEEL SAFE DRIVING IT TO THE DEALER TO TRADE IT IN! I’VE RECENTLY LEARNED THIS IS A BIG PROBLEM IN GM CARS AND IT’S VERY DANGEROUS! SHAME ON GM THEY NEED TO GET THIS PROBLEM FIXED BEFORE SOMEBODY GETS KILLED.
When you drive a modern vehicle, the last thing you expect is issues with the steering, but that’s exactly what many Equinox owners face. From loud noises coming out the steering system to fluid leaks, there have been numerous complaints from drivers.
Read this one posting on the NHTSA website. “I noticed a loud noise coming from the engine area when I accelerated and turned the steering wheel. This happened in the city and on the highway. I took it to two mechanics who both diagnosed it with a leak in the power steering pump. They said there is a hole. This car is less than two years old and this is not normal.”
In Service Bulletin #PIP5516, GM addresses the issue. In addition to the symptoms listed above, some people also faced the MIL or CEL illumination along with rough idle and low power. Power steering fluid leaks from the hose above the harness heading to the Bank 1 engine monitoring oxygen sensor. This contaminates the sensor wiring and leads to the fault codes. The fix might require a new power steering gear inlet pipe, power steering hose and heated oxygen sensor plus the engine wiring harness.
If you want to drive a vehicle with little or no power steering capability, why not just save yourself some money and drive something from the 1960s?
Here are some actual complaints logged with the NHTSA about the 2017 Chevy Traverse Steering Problems:
I WAS DRIVING DOWN THE ROAD WHEN SUDDENLY I COULD NOT TURN MY WHEEL AND THEN THE CAR COMPLETELY SHUTOFF WHILE IN MOTION. I WAS ON A CITY STREET.GOING STRAIGHT. I WAS ABLE TO PUT ON MY HAZARDS AND THEN RESTARTED THE CAR. THE DEALERSHIP RAN DIAGNOSTIC TESTS AND TEST DROVE IT AND COULD NOT REPLICATE THE PROBLEM AND FOUND NOTHING THE MATTER WITH IT. THE CAR WAS PURCHASED NEW AND HAS LESS THAN 40,000 MILES ON IT. THIS IS A MAJOR SAFETY HAZARD. THANKFULLY NO ONE WAS DRIVING RIGHT BEHIND ME OR I WOULD HAVE BEEN HIT.
AS I WAS DRIVING ON A CITY STREET THE STEERING BECAME VERY HARD AND DIFFICULT.
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