2017 Ford Fusion Top 3 Complaints and Problems – Is Your Car A Lemon?

Steering, transmission and electrical issues among the top complaints received by the NHTSA from vehicle owners
HELPLINE

The 2017 Ford Fusion is a 3,500-pound rolling reliability problem. Sure, the sedan is handsome on the outside, but under the sheet metal, it’s hiding scores of issues. The most common problem areas, according to the National Highway Traffic Safety Administration (NHTSA), are the electrical system, steering and transmission.

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Electrical System

A dead battery is incredibly frustrating – especially when the problem repeatedly happens on a brand-new car. The 2017 Ford Fusion is known to suffer from multiple dead batteries, as owners can attest.

On the NHTSA website, one driver complains, “I’ve had a battery failure on four occasions within a month of purchasing this vehicle and the battery has been replaced but the issues remain. This is a known issue with the Fusion as I’ve read in many blogs online and complaints on the NHTSA website but Ford has yet to issue a recall.”

Another complaint on Edmunds.com reads, “A total and complete LEMON! I could not even drive my brand new Ford 2017 Fusion off the lot after spending hours in sales purchasing the car. They had to bring the vehicle to me the next day. Since that time it has been in the shop at least 6 times with the battery draining overnight, or, simply not starting up again after a shopping trip at only 300 miles. It is not reliable, and I am afraid it won’t start at any given time. It once stalled in the middle of traffic causing more concern that there is an additional electrical problem. Ford thought they had finally figured out the problem and replaced the computer software. But after a couple months of starting ok, again, the battery went dead overnight. Now, the engineers are scratching their head trying to figure out the problem on a car they designed!! I will never recommend buying a Ford vehicle, and, especially a Ford Fusion.”

According to Ford, Fusion batteries fail repeatedly because the car’s main computer, the powertrain control module, won’t “go to sleep”. Shortly after the vehicle is turned off, the PCM should shut down, but instead, it stays awake, sucking electrical energy from the battery.

The automaker addressed the issue in a technical service bulletin (17-2192). According to the document, “Some 2017 and 2018 Fusion vehicles equipped with the 2.5L engine and built on or before 18-Aug-2017 without active grille shutters may exhibit a concern of a discharged battery. Battery drain may be a result of key-off load conditions resulting from the powertrain control module (PCM) remaining powered after stop/start button cycling. PCM battery drain may not be reproducible under some circumstances, especially after a battery has been discharged or if the battery has been disconnected. Follow the Service Procedure steps to correct the condition.”

Details regarding the procedure are available to Ford dealerships. Although a dead battery can be a safety concern, especially in the winter, a recall has not been issued to fix the problem.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Electrical Problems:

MY 2017 FUSION HAS COMPLETELY STALLED ON 2 DIFFERENT OCCASIONS WHILE DRIVING. THE LATEST INCIDENT OCCURRED ON 3/4/18. AS I PROCEEDED TO MAKE A LEFT TURN AT A BUSY INTERSECTION..THE CAR SHUT OFF WITH NO WARNING. WE WERE ALMOST REAR ENDED BY ANOTHER PERSON. THE CAR WOULD NOT START UNTIL SOMEONE GAVE US A BOOST. MY HAZARDS WERE ALSO INEFFECTIVE. MY CAR STAYED AT THE BRONDE FORD DEALERSHIP FOR 4 DAYS AND THEY SAID THAT THERE WERE NO CODES SO THERE ARE NO PROBLEMS. MY CHILD AND I WERE IN GRAVE DANGER AND STILL IN DANGER BECAUSE THEY CAN’T FIND A SOLUTION. I’M TERRIFIED TO DRIVE WITH MY BABY.

DRIVING ON ROAD ROUGHLY 40 MPH AND VEHICLE COMPLETELY LOST POWER. CAR LOST POWER AND STARTED SLOWING DOWN. ERROR MESSAGE ON THE DASH “FULL ACCESSORY POWER ACTIVE:. NEEDED TO IMMEDIATELY PULL OFF TO THE RIGHT OF THE ROAD IN ORDER TO AVOID TRAFFIC. THIS IS A SERIOUS ISSUE.

FORD FUSION 2017 HAS LOST ALL ELECTRICAL POWER WHILE DRIVING AT HIGHWAY SPEED. BROUGHT CAR IN TO BE CHECKED AT THE DEALERSHIP. I WAS TOLD NOTHING WAS WRONG AND THAT IT WAS SAFE TO DRIVE. HOWEVER LOSING POWER AT 55 MILES AN HOUR CANNOT BE SOMETHING THAT IS SAFE.

Steering

The 2017 Fusion has a recall (18V167000) with the headline“Steering Wheel May Detach”. Obviously, not something a vehicle owner wants to hear.

The document reads, “Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.Ford will notify owners, and dealers will replace the steering wheel bolt with a longer bolt, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S08.”

The good news is, Ford stepped up to the plate and issued a recall. The bad news: the bolt needed to perform the repair is on back order.

Many owners speak of being forced to drive a potentially unsafe car, due to the unavailable part. On the NHTSA website, one such complaint reads, “The contact received a recall notice for NHTSA campaign number 18V167000 steering; however, the part for the recall was unavailable.”

Another reads, “The contact owns a 2017 Ford Fusion. While browsing online, the contact found NHTSA campaign number 18V167000 steering. The contact called Nazareth Ford and Ray Price Ford. The contact was informed that parts were not available and would not be available for another four to six months.”

What good is a recall that can’t be carried out? This senseless campaign gambles with owner’s safety – and it’s all because of some hard-to-come-by bolts.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Steering Problems:

MY STEERING WHEEL HAS BECOME VERY LOOSE AND FEELS LIKE IT’S GOING TO FALL OFF. I HAVE VIDEO FOR PROOF. 2017 FORD FUSION SPORT

STEERING WHEEL BECAME LOOSE WHILE DRIVING

REGARDING MANUFACTURER’S RECALL NUMBER 18S08 (STEERING WHEEL SEPARATES FROM THE STEERING COLUMN. I CALLED THE LOCAL FORD DEALER  TO HAVE THE SAFETY REPAIR AND WAS INFORMED ON 3/21 THAT FORD HAD NOT SENT THE PARTS AND THAT THEY WERE NOT EXPECTED FOR “MONTHS.” I THEN CALLED FORD’S NATIONAL CUSTOMER SERVICE LINE TO COMPLAIN ABOUT THE SAFETY ISSUE. I WAS TOLD A LETTER WOULD BE SENT AFTER APRIL 30TH ABOUT WHEN THE PARTS WOULD BE AVAILABLE. THIS IS NOT A TIMELY MANNER TO CORRECT A MAJOR LIFE-THREATENING SAFETY ISSUE. THIS CAR IS ISSUED TO ME BY MY EMPLOYER.

Powertrain

The Fusion’s dead battery, no-start problems are bad enough – but what’s worse, is the car is also known to die while driving. Basically, it’s hard to get the Fordstarted and just as difficult to keep it running.

One complaint on the NHTSA website reads, “The contact was driving a 2017 Ford Fusion. While driving 70 MPH, the vehicle lost power. There were no warning indicators illuminated prior to the failure. The vehicle was towed to the dealer were it is awaiting diagnostic testing and repairs.”

Another similar account on the website states, “Car was accelerating on the highway at about 50 mph and out of no where car shifts very hard and all power is lost. Had to limp to the side of the highway and shit it off. This was very dangerous. After a restart, it seemed to act find until today when the same thing happened on a local road at about 20 mph.”

There is a recall (17V427000) that covers inadequately welded studs on the torque converter. The studs may fail, allowing the converter to detach from the flex plate, resulting in vehicle stalling.

But whether bad welds actually cause the majority of complaints is questionable. Many of the vehicles restart and are drivable after stalling, indicating a problem with powertrain electronics, rather than the mechanical torque converter.

In other words, the jury is still out on the root cause of this dangerous stalling concern.

Here are some actual complaints logged with the NHTSA about the 2017 Ford Fusion Transmission Problems:

MY VEHICLE HAD A RECALL JUST OVER A YEAR AGO TO GET ALL FOUR DOOR LATCHES REPLACED DUE TO THE SAFETY RISK OF IT BREAKING AND NOT SECURING THE DOOR DURING MOVEMENT. WE HAD THE VEHICLE SERVICED IN JUNE 2016 AND IN SEPTEMBER 2017 THE LATCH FAILED ON THE FRONT PASSENGER DOOR. THIS FAILURE WAS THE EXACT SAME TYPE THAT WAS STATED IN THE INITIAL RECALL. UPON TALKING TO A LOCAL FORD DEALER THEY SAID IT WOULD BE COVERED UNDER A TWO YEAR WARRANTY. THIS WAS NOT THE CASE AND DUE TO THE FACT THAT THE RECALL WAS ALREADY SERVICED THEY WOULD NOT OPEN ANOTHER CLAIM. WHILE TALKING TO ON OF THE SERVICE PROVIDERS HE STATED THAT THE LATCHES WERE NOT A NEW MODEL AND JUST WERE REPLACED WITH THE SAME MODEL THAT WAS PREVIOUSLY ON IT AND WAS JUST A NEW PART. IF A PART IS RECALLED I’D EXPECT A NEW VERSION THAT EXCEEDS THE SAFETY STANDARDS TO BE INSTALLED. I ATTEMPTED TO CONTACT FORD CUSTOMER SERVICE WITH NO HELP AND HAVE SINCE FILED A CLAIM WITH THE BETTER BUSINESS BUREAU.

DOOR LATCHES ARE DEFECTED. PASSENGER DOOR SWUNG OPEN AS I WAS DRIVING ON A MAJOR HIGHWAY. THIS IS NOT SAFE! THERE HAS ALREADY BEEN A RECALL FOR THE DOOR LATCHES ON THE 2013 & 2014 FORD FUSIONS. I HAVE A 2013 FORD FUSION, HOWEVER, FORD CLAIMS THEY CANNOT COVER THIS BECAUSE THE RECALL FOR THIS PART DOESN’T PERTAIN TO MY VEHICLE SINCE MY VEHICLE WAS BUILT IN 2012. THIS IS ABSURD! THIS ISSUE COULD POSSIBLY LEAD TO A MAJOR ACCIDENT!

FRONT PASSENGER DOOR LATCH BROKE AGAIN, ONE YEAR AND 5 MONTHS AFTER IT WAS REPAIRED PURSUANT TO A RECALL. FORD WILL NOT HONOR ANY WARRANTY ON THE PART OR LABOR AND HAVE ASKED ME TO PAY MORE THAN $500 TO REPAIR IT. THIS IS A SAFETY ISSUE BECAUSE DOOR CAN SWING WIDE OPEN WHILE CAR IS IN MOTION PUTTING ALL PASSENGERS AT RISK OF DEATH OR SERIOUS INJURY. LUCKILY, THE PROBLEM WAS DISCOVERED AFTER VEHICLE WAS PARKED, PASSENGER EXITED AND DOOR WOULD NOT SHUT ANY LONGER.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Ford pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

Lemberg Law are Lemon Law experts and can help you get Lemon Justice – absolutely free! Fill out our form on this page for a no-obligation case evaluation, or call toll free 877-795-3666.

1 COMMENT
  • Danelle Allen

    After scouring the net to see if anyone has had major electrical / battery failure I find A LOT of similar complaints regarding ACM audio control module.
    This car should be under recall based on the unsafe nature of total power failure on the highway .
    Mine is 2 yrs old 29,000 miles Fusion Sport.
    Dealer service has no clue what’s wrong. Claim Ford has no info ??!!

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