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The 2017 Ram 1500 is built with either a 6-speed or 8-speed automatic transmission. Both units are plenty advanced, with built-in electronics and computer controls. But there’s one big problem: they don’t stay in park. A component called the brake transmission shift interlock (BTSI) is known to fail, allowing the truck to roll away. Several people have been injured as a result.
One complaint submitted to the NHTSA website, reads, “The contact owns a 2017 Ram 1500. While stationary, the vehicle rolled backwards in the park position. The failure recurred on another occasion. The vehicle was taken to Fayetteville Dodge in Fayetteville, New York 13066, but the failure could not be duplicated. The contact was able to record the failure on video and submitted the videos to the dealer. The manufacturer was made aware of the failure. The failure mileage was 14,000.”
According to Ram, the problem may happen when the BTSI is exposed to high interior temperatures. Or, it may occur when the brake is pressed for prolonged periods with the engine running.
In other words, It sounds like the company doesn’t really know the cause – it’s just taking shots in the dark.
Regardless, a recall (18V100000) on nearly 1.8 million trucks has been issued to address the concern. In it, dealers are instructed to reprogram an onboard computer, called the body control module. The BTSI will also be tested and repaired with a new solenoid if needed.
Here are some actual complaints logged with the NHTSA about the 2017 Ram 1500 Transmission Problems:
WHILE DRIVING MY 2017 RAM 1500 LARAMIE CREW CAB DOWN A DIRT ROAD (APPROX. 25% GRADE) ON A DRY SUMMER DAY, THE TRUCK SEEMS TO ACCELERATE AND THEN ABRUPTLY DECELERATE. THE TRUCK WAS IN 4 WHEEL DRIVE LOW AND THE TRANSMISSION WAS MANUALLY PLACED IN 1ST GEAR. THE TRANSMISSION WOULD HOLD THE VEHICLE FROM GOING MORE THAN 4 MPH ON EVERY OTHER DOWNHILL AREA EXCEPT FOR THIS LONGER STRETCH (APPROX 300 FT.). THE TRUCK ACCELERATED TO ABOVE 8 MPH WITH THE RPM’S ALSO INCREASING AND THAN SUDDENLY DECREASING BACK TO NORMAL. I HAVE BEEN TRAVELING THIS ROAD FOR OVER 20 YEARS WITH MANY DIFFERENT VEHICLES AND HAVE NEVER EXPERIENCED THIS KIND OF BEHAVIOR FROM A VEHICLE. THE VEHICLE WAS BROUGHT TO THE DEALERSHIP AND I WAS TOLD THAT THERE IS NOTHING THAT THEY COULD FIND WRONG, BUT THEY RE-FLASHED TRANSMISSION. THAT SOLVED NOTHING, EVERY TIME I GO DOWN THAT SAME SPOT I HAVE SAME RESULT. SUPPOSEDLY FCA ENGINEERING IS REVIEWING ISSUE, IF THIS IS TO HAPPEN IN THE WINTER, I KNOW THAT THE VEHICLE HAS A VERY COULD CHANCE OF BECOMING UNCONTROLLABLE SINCE THE TRUCK WOULD JUST START TO SKID WHEN IT SLOWS ABRUPTLY. FCA’S RESPONSE WAS TO BE PATIENT. WHEN I ASKED THE DEALERSHIP TO HAVE SOMEONE COME OUT TO THE PROPERTY SO THAT I COULD DUPLICATE THIS ISSUE FOR THEM THEY DECLINED.
ROTARY GEAR SHIFT KNOB ISSUE. PUT IN PARK, GOT OUT TO CLOSE MY GATE, TRUCK BEGAN ROLLING BACKWARDS WENT THROUGH MY YARD CRASHED INTO & OVER MY WATER WELL. NOT THE FIRST TIME IT HASN’T HELD.
2017 RAM 1500 WITH THE 8 SPEED TRANSMISSION AND ROTARY SHIFTER. TRUCK WAS LEFT IN PARK IN MY DRIVEWAY…THE NEXT DAY IT WAS FOUND TO HAVE ROLLED DOWN THE DRIVEWAY INTO THE STREETWISE GOT INTO THE TRUCK AND VERIFIED THE SHIFTER WAS INDEED IN THE PARK POSITION
If there’s one main feature consumers buy pickups for, it’s the bed. But since the power-operated tailgate on the 2017 Ram blows open unexpectedly, the bed is essentially useless.
That’s right – many owners of the full-size truck have had their cargo area unlatch without warning. As you can imagine, this is a dangerous scenario, especially if the truck is carrying a heavy payload.
On the NHTSA website, one owner writes, “2017 Ram 1500 – vehicle’s electronic controlled locking tailgate fails to secure when vehicle is put in motion allowing tailgate to fall open while vehicle is in motion. Vehicle was purchased with 14K miles and currently has 23K miles. Tailgate has fallen on 9 occasions in the 6 months/9K miles I have owned the vehicle. Also potential to occur while vehicle is parked. Fiat-Chrysler was contacted on 24 January 2018 and affirmed they have no technical service bulletins (TSBs) or recalls on this issue to date. However, internet research revealed “numerous” complaints in forums and videos on this occurring on 2013 – 2017 models. Some complainants indicate dealerships not aware or unable to deduce cause. Further internet research indicates a faulty tailgate actuator assembly, (a metal tab on assembly which serves as a lever-stop which allows tailgate to secure is breaking off of assembly plate and preventing full engagement of the locking mechanism between tailgate and bed).”
Since that post was written, a recall (18V486000) has been issued. According to Ram, “The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.” Dealers are instructed to repair the assembly free of charge. Over 1 million trucks are affected by the issue
Here are some actual complaints logged with the NHTSA about the 2017 Ram 1500 Body Structure Problems:
THE TAILGATE ON MY RAM HAS OPENED TWICE WHILE VEHICLE WAS IN MOTION. ONCE WHILE I WAS PULLING A SMALL TRAILER. THE TAILGATE FELL OPEN HITTING THE TRAILER JACK CAUSING DAMAGE TO THE TAILGATE. THIS IS A LEASE VEHICLE AND I WILL BE HELD RESPONSIBLE FOR THAT DAMAGE. BOTH TIMES I WAS PARKED AND HAD JUST STARTED TO LEAVE.
BOUGHT A BRAND NEW RAM 1500 CREW CAB SPORT NIGHT ESPECIAL EDITION. AT 3,332 MILES THE ENTIRE TRUCK WAS REPAINTED DUE TO RUST COMING THROUGH THE PAINT AND PAINT DEFECT BUBBLES UNDER PAINT AND DIRT , FRONT BUMPER PLATE BRACKET FIX DUE TO HOLES BEEN DRILLED TO BIG, AND FRONT PASSANGER SIDE LIGHT WAS ALIAGNED WITH THE BODY SINCE THERE WAS A GAP AND NOT INSTALLED CORRECTLY. I TOOKED MY TRUCK BACK TO THE DEALER TO PAINT 6 BOLTS THAT WERENT PAINTED AND TO REPLACE THE DRIVER SIDE( MOPAR CHRYSLER RAM ) STEP BAR DUE TO GETTING RUSTED . THIS HAPPENED AT 5,894 MILES . NOW AT 6,700 MILES I WILL BE TAKING MY TRUCK BACK TO THE DEALER DUE TO RUST SHOWING ON BOLTS AND REAR BUMPER.
MY TAILGATE ON MY PICK-UP FALLS OPEN RANDOMLY. SUPPOSEDLY THE LOCK MECHANISM HAS A TAB THAT IS PRONE TO BREAK OFF WHEN THE TAILGATE LOCKS AUTOMATICALLY WITH THE DOOR LOCKS. THIS CAUSES THE MECHANISM TO ENGAGE TO OPEN AND THE TAILGATE FALLS OPEN RANDOMLY. THIS COULD BE CATASTROPHIC IF I AM HAULING SOMETHING ON THE HIGHWAY AND THE TAILGATE FLIES OPEN SPILLING THE LOAD ON THE HIGHWAY. SHOULD BE A RECALL FOR SAFETY.
The Ram 1500 is a cowboy Cadillac, with plenty of amenities and digital gadgets onboard. Unfortunately, many of them only work when they want to.
One area of contention is the Uconnect infotainment system, which incorporates features such as radio and navigation into a touchscreen display.
On the NHTSA website, one owner writes, “While driving, the radio (Uconnect) keeps shutting off and losing signal.
Another owner, on the Kelly Blue Book website,says, “The dealer is the problem I believe, its been to the shop 3 times for the radio and once for the window. I like the looks of the truck. its a bit squirrely in corners but that might be the tires. I like the motor and power, I would not recommend this truck to anyone, its a bit too high of a price and has too many little problems that the dealer doesn’t want to address and the two biggest problems they worked on but didn’t fix so DONT buy Ram trucks until they get the bugs worked out and price dropped to more inline with actual value.”
So far, there haven’t been any recalls or technical service bulletins released to address the radio concern.
Another electrical problem has to do with the cruise control, which in certain situations, cannot be canceled. As you can imagine, this is a dangerous scenario since it can prevent the vehicle from slowing down.
A recall (18V332000) has been issued to address the problem. The document instructs dealers to reflash the truck’s main computer, the powertrain control module. Altogether, 4.8 million Chrysler, Dodge, Ram, and Jeep vehicles were part of the debacle.
Here are some actual complaints logged with the NHTSA about the 2017 Ram 1500 Electrical Problems:
TRUCK WITH 3.0L DIESEL ENGINE. VEHICLE HAS TWICE (DURING FIRST 6,000 MILES) SHOWN ERROR MESSAGE “SERVICE ELECTRONIC THROTTLE CONTROL” AND TRUCK HAS BEEN DISABLED. FIRST TIME WAS DRIVING ON MOUNTAIN HIGHWAY WITH HEAVY COMMUTE TRAFFIC WHEN TRUCK COULD NOT MAINTAIN ANY SPEED AND STRUGGLED GET TRUCK SAFELY OFF ROAD. WITH MULTIPLE OCCURENCES WITH BRAND NEW VEHICLE IT IS A SAFETY ISSUE.
SOMETIMES THE TRUCK WONT RECOGNIZE THE KEY FOBS. TRUCK INSTRUMENT PANEL WILL CONTINUE TO DISPLAY KEY FOB HAS LEFT THE VECHILE AND THE CHIME CONTINUE TO SOUND EVEN THO I HAVE THE KEY FOB IN MY POSSESSION. I CAN PUT THE VECHILE IN GEAR AND DRIVE BUT INSTRUMENT PANEL WILL CONTINUE TO DISPLAY KEY FOB HAS LEFT THE VECHILE AND THE CHIME WONT STOP SOUNDING. (I HAVE VIDEOS AND PICTURES OF THIS ISSUE) . ALSO WHEN I USED THE SPEED CONTROL AT A STEADY SPEED AND THAN USE THE CRUISE CONTROL TO REDUCE THE SPEED WHEN I COME TO A COMPLETE STOP AND PRESS THE GAS PEDAL AGAIN THE TRANSMISSION SHIFT DIFFERENTLY. THE TRANSMISSION DELAY SHIFTING ENGAGEMENT . (THERE WAS A RECALL ON MY VECHILE FOR THE CRUISE CONTROL AND AT THE MOMENT MY TRUCK IS IN THE DEALER GETTING THE RECALL DONE , TRANSMISSION SHIFTING PROBLEM LOOKED AT AND GETTING THE KEY FOB ELECTRICAL PROBLEM FIX. DEALER TECH IS TRYING TO FIX THE PROBLEM . A REQUEST WAS MADE TO CORPORATE ENGINEERS FOR ASSISTANTS FIXING THE PROBLEM. DEALER AND ENGINEERS ARE WORKING TOGETHER TRYING TO FIGURED THE KEY FOB PROBLEM.VECHICLE MILEAGE APPROXIMATELY 11400.
WITH 21K MI. THE SERVICE AIRBAG SYSTEM CAME ON.IT IT STAYED ON FOR 5-7 SEC AND WENT OFF. IT WAS INTERMITTENT AT FIRST BUT NOW IT HAS BEEN DOING THE SAME 2 OR 3 TIMES PER MINUTE. #2 THE TAILGATE LATCH MALFUNCTIONS AT TIMES AND THE TAILGATE FALLS BY ITSELF. IT HAS DONE THIS WHILE DRIVING AND SITTING STATIONARY AFTER LOCKING IT WITH THE KEY FOB. #3 BOTH FRONT WINDOWS ARE EQUIPPED WITH AN AUTO UP FEATURE. THIS FEATURE HAS COME AND HOME IN BOTH FRONT WINDOWS. AT THE TIME IT WORKS BUT IT HAPPENS IRREGULARLY. #4 THE TRANSMISSION DOESN’T SHIFT WELL AFTER COASTING AS IN ON THE HIGHWAY. IT ALMOST SEEMS TO BOG DOWN AND I HAVE TO PUT SOME WEIGHT ON THE ACCELERATOR TO GET IT TO RESPOND. NO CODES HAVE BEEN THROWN FOR THE TRANSMISSION SO FAR. #5 THE KNOB ON THE FAR LEFT DRIVERS VENT FELL OFF.
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