This article was written by Brian Jones, trusted ASE Certified Master Tech and Lemberg Law Expert Automotive Contributor
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Problems with the Transmission
The 2017 Silverado was offered with a trio of engine options, along with either a 6-speed or 8-speed automatic transmission. There aren’t many complaints about the base transmission, but owners everywhere are up in arms over the 8-speed. The unit has several issues such as banging into gear, delayed shifts and an illuminated check engine light.
On Edmunds.com, one owner writes, “This truck hesitates when accelerating and it shifts hard in both upshifts and downshifts. I read a bunch of online reviews on various websites and found out this is a common problem. I took it back to the dealer, they looked it over, and told me the same thing–it’s a common problem. They said it would work itself out, but it might take up to 12 or 14,000 miles! I’ve now had it for 9 months and driven it for 13,600 miles. No change. It still hesitates when cold and even lukewarm. Once it gets hot, it doesn’t have this problem unless I really punch it to try to pass some slow poke. If it downshifts to make the pass, it shifts hard and hesitates. This is all very frustrating and really disappoints me. I had a Colorado for 13 years that had no problems of this kind. (It had other problems, but not this one.) This problem makes me want to sell this truck and go with a Ram instead. *This is a Custom double cab with a 5.3, but this website didn’t give that as a trim choice.”
Chevrolet released a technical service bulletin (TSB) regarding the issue. According to the TSB (16-NA-404) , the cure is to reprogram the transmission’s computer, the transmission control module (TCM). Of course, since a TSB isn’t sent out to owners like a recall would be, many Silverado drivers are left in the dark.
Here are some actual complaints logged with the NHTSA about the 2017 Chevrolet Silverado 1500 Transmission Problems:
WHEN COMING TO A STOP HEARING A CLUNK IN THE DRIVE TRAIN HAD SAME ISSUE WITH 2016 SILVERADO CHEVROLET REPLACED CONTROL MODULE AND CALIBRATED GEARS ON 2016 BUT WHEN I TOLD THEM ABOUT THE SAME ISSUE WITH THE 2017 I WAS TOLD THIS IS NORMAL SO WHY WOULD THEY WASTE TIME AND MONEY TRYING TO REPAIR AN ISSUE IN THEIR WORDS IS NOT AN ISSUE IS BEYOND ME, THIS NEEDS TO BE RECALL ITEM BEFROE MECHANICAL FAILURES RESUT IN INJURIES OR LOSS OF LIVES.
8 SPEED TRANSMISSION SHIFT VERY ROUGH FROM 1-2 AND 2-1 GEARS, FREQUENTLY HESITATES, MAKES CLUNKING SOUND. HAVE TAKEN IT TO GM DEALER AND AM INFORMED THAT YES, THAT’S THE WAY THE 8 SPEEDS ARE. THIS IS A $50K + TRUCK. THIS TRANSMISSION ISSUE CAUSES AND CAN CAUSE HESITATION WHEN NEEDING TO ACCELERATE, THUS CREATING A SAFETY HAZARD.
8 SPEED TRANSMISSION CLUNKS WHEN SHIFTING INTO 2 GEAR AND AT TIMES FEELS LIKE YOU GOT REAR ENDED. WHEN IT DOWN SHIFTS INTO THE LOWER GEARS ITS ALSO CLUNKS AND IS NOT SMOOTH. THIS IS HAPPENING WHEN GOING AT SLOW SPEEDS AND IS WORSE AFTER A COLD START . THE VEHICLE SHIFTS FINE AT HWY SPEEDS. I HAVE ALREADY BROUGHT IT TO THE DEALERSHIP TWICE AND PROBLEM IS STILL THERE. TALKING TO OTHER PEOPLE WITH GM 8 SPEED TRANSMISSION AND THEY ARE HAVING THE SAME ISSUE. 8 SPEED TRANSMISSION NEEDS RECALL. POSSIBLY TORQUE CONVERTER
Problems with the Infotainment System
These days, touchscreen infotainment systems are offered in everything from luxury sedans to stripped-down compacts. Chevy’s take on this modern technology is the MyLink multimedia display. The unit combines entertainment functions, such as radio and music streaming, with connectivity such as GPS and cell phone integration.
While most automakers have ironed out their infotainment system bugs, Chevy is still struggling. Many 2017 Silverado owners complain of problems such as audio systems that cut out and voice commands that go unheard.
“The truck drives fine, nothing to write home about but nothing to complain about. Its the stereo that ruins this truck. It “features” the inability to remember your previous settings. what you were doing when you turned it off. I set it up to Bluetooth with my phone to play music. But when you turn off the vehicle it decides you must have wanted to listen to the radio again. It also decides that you must have wanted to turn the volume down so you can not hear the Bluetooth FM transmitter you installed so it will play music correctly. In short there is no reason why you should have to buy a $15 dollar accessory to make play music off your phone without requiring a 20 second delay to allow human interaction, every time you turn the car off. It is so frustrating it ruins all the driving experience and makes me hate this car,” writes one owner, on Edmunds.com.
There is a TSB (17-NA-025) that promises a cure for the problem. The document instructs dealerships to preprogram the Human Machine Interface Module, an electronic component that sounds like something from a Terminator movie.
Here are some actual complaints logged with the NHTSA about the 2017 Chevrolet Silverado 1500 Electrical Problems:
BOUGHT 2017 SILVERADO 1500 LTZ NEW. BACKUP CAMERA WILL NOT DIM AT NIGHT, BLINDING, MAKES IT DIFFICULT TO BACK UP, UNABLE TO SEE INSIDE OR OUTSIDE. BEEN THAT WAY SINCE NEW. IT’S A SAFETY FACTOR, RIGHT NOW IT WOULD BE BETTER OFF WITHOUT IT AT NIGHT. SALESMAN AT DEALERSHIP SAID THAT’S JUST THE WAY IT IS. I HAVE THREE OTHER GM VEHICLES, ALL OF THEM HAVE BACKUP CAMERAS THAT DIM WITH THE INSTRUMENT LIGHTING. I WAS TOLD THERE IS A SERVICE BULLETIN OUT THERE, BUT THE DEALER KNOWS NOTHING ABOUT IT..
RADIO DISPLAY CHANGES FROM BRIGHT TO DIM WHENEVER IT WANTS TO. ALSO RADIO CHANGES WITHOUT EVEN TOUCHING THE SCREEN. POWER ADAPTER HAS STARTED NOT POWERING GARMIN AFTER BEING PLUGGED IN DURING TRIP. HAD TO TRY RECONNECTING SEVERAL TIMES. AFTER CONNECTION FIXED GARMIN LOST POWER EVEN AFTER REINSERTING ADAPTER. THESE PROBLEMS HAPPEN ON BOTH CITY, HIGHWAY AND FREEWAY DRIVING. THE LATEST WAS SHOWN TO LOCAL DEALER RIGHT AFTER IT HAPPENED. I’M SURE WHEN THE VEHICLE IS CHECKED UNDER WARRANTY THAT NOTHING WILL BE FOUND. THATS WHY I WANT ANSWERS IF YOU HAVE ANY. MOST RECENTLY IT HAPPENED ON 20 FEB. 18
DRIVERS DOOR COULD NOT BE OPENED FROM INSIDE THE VEHICLE. HANDLE MOVED BUT DOOR MECHANISM WOULD NOT ENGAGE. HAD TO LOWER DRIVERS WINDOW AND USE EXTERIOR DOOR HANDLE TO OPEN THE DOOR. AFTER TURNING VEHICLE OFF AND RESTARTING THE ENGINE THE DRIVERS DOOR INSIDE DOOR HANDLE MECHANISM WORKED AGAIN. I’M CONCERNED ABOUT BEING ABLE TO EXIT THE VEHICLE QUICKLY IN AN EMERGENCY OR IF POWER WAS DISRUPTED TO THE VEHICLE AND WAS UNABLE TO LOWER THE WINDOW. VEHICLE WAS STOPPED IN A SNOW STORM (BLIZZARD) ON A BACK COUNTRY ROAD AT THE TIME OF INCIDENT
Problems with the Backup Camera
What good is a backup camera if you can’t look at it? Many Silverado owners ponder that question, as they’re forced to look away from their ultra-bright backup displays.
On the NHTSA website, one consumer complains, “Backup camera on in dash display is extremely bright at night. There is no way for the driver to adjust the brightness. It is so bright that you can not see anything else and can’t even see the screen because it’s so bright!”
Another laments, “Backup camera too bright for backup at night while still needing to view side mirrors. It would be great to come up with a sliding “on screen” brightness control for immediate control over the backup camera on screen brightness. Way too bright for safety.”
Fortunately, General Motors released a TSB (17-NA-2690) to address the concern. In it, dealers are instructed to reprogram the radio controls to fix the problem. At least now, Silverado owners won’t have to wear sunglasses to look at their backup display.
Here are some actual complaints logged with the NHTSA about the 2017 Chevrolet Silverado 1500 Lighting Problems.
WHILE UTILIZING THE HIGH BEAM FUNCTION OF THE PROJECTION LIGHTING SHAKE OR RATTLE WHEN TRAVELING OVER BUMPS ON THE ROAD CAUSING A FLICKERING AFFECT OF THE LIGHTS. I HAVE HAD THE ENTIRE HEADLIGHT ASSEMBLY REPLACED AND THE DEFECT IS STILL PRESENT. I HAVE DRIVEN TWO 2017 AND ONE 2018 SILVERADO PICKUPS AND THE DEFECT WAS ALSO PRESENT. THIS DEFECT IS VERY DISTRACTING DURING NIGHTTIME DRIVING AND POSES A SAFETY RISK DURING NORMAL VEHICLE OPERATIONS.
HEADLIGHTS ARE NOT VERY GOOD AT ALL. I HAVE ADJUSTED THEM AND THEN OTHER DRIVERS BRIGHT LIGHT ME. IVE TRIED EVERYTHING TO BE ABLE TO SEE BETTER AT NIGHT BUT NOTHING HAS WORKED FOR ME.
BACKUP CAMERA TOO BRIGHT FOR BACKIUP AT NIGHT WHILE STILL NEEDING TO VIEW SIDE MIRRORS. IT WOULD BE GREAT TO COME UP WITH A SLIDING “ON SCREEN” BRIGHTNESS CONTROL FOR IMMEDIATE CONTROL OVER THE BACKUP CAMERA ON SCREEN BRIGHTNESS. WAY TOO BRIGHT FOR SAFETY / STILL NEEDING TO VIEW SIDE MIRRORS.
THE LIGHT FOR THE BACKUP CAMERA IS EXTREMELY BRIGHT AND BLINDING AT NIGHT. IT BLOCKS UP YOUR VIEW OF THE CAMERA AND MUST BE COVERED WITH A TOWEL IN ORDER TO SEE WHEN BACKING AT NIGHT. I SPOKE WITH GENERAL MOTORS AND WAS TOLD THAT THERE IS NO FIX. THIS IS A SERIOUS SAFETY ISSUE WITH BACKING UP AT NIGHT.
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