2018 Audi Q7 Top Complaints and Problems – Is Your Car A Lemon?

Electrical, service brakes and engine issues among the top complaints received by the NHTSA from vehicle owners

Those in the market for a luxury midsize SUV often trust the 2018 Audi Q7. After all, it’s listed at a premium price, so the quality must be good. Even the company boasts that this modern model provides “exceptional comfort and style.” While it’s not argued that this SUV has plenty of class, there are some major problems that must be addressed. Families across America continue to find themselves stranded without a vehicle because of shoddy electrical systems, malfunctioning engines and poorly working brakes.

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Electrical

It today’s day and age, up-to-date and innovative electronic systems are mandatory in vehicles. This is even more important when someone pays top dollar to drive a luxury SUV.

Sadly, drivers continue to experience problems with the electrical system in this vehicle. Just look at this Edmunds review. “Last October, my husband bought me a brand-new 2018 Q7 car, as a gift, from Audi Silver Spring, Maryland. Surprisingly, in less than a month, a sudden annoying beep, repeatedly announcing an Emergency Call Malfunction, terrified us. After contacting Audi Service, they took the car on November 24th, 2017, and promised to fix it in a day or two, saying they know about 2018 Q7 car defect. This comment rang a bell in our mind. If they already know about it, why Audi sell it without fixing it?! Is this a fair trade?! After more than 20 days later, Audi did not fix the car. Going back and forth, finally Audi’s Service Department told us that they could not fix the car, because a part was not received from Germany! This was not just an irrational excuse; but, also, a gross insult to us for spending over sixty-seven thousand dollars on an Audi car, and receive such poor service! Is this a fair trade?!”

This review goes on to discuss how this customer continued paying the monthly payment and insurance for three months, even though she didn’t have the vehicle. For a company that has nearly 100 service bulletins related to issues with the electrical systems, you would think dealerships would stock the parts they need for repairs of these common issues. It seems the automaker got ahead of itself by providing electronics it doesn’t know how to operate quite yet — nothing like paying them more for a vehicle so they can spend time learning.

Here are some actual complaints logged with the NHTSA about the 2018 Audi Q7 Electrical Problems

MY 2018 AUDI Q7 HAS BEEN IN FOR SERVICE THREE TIMES SINCE I LEASED THE CAR. ASIDE FROM CONTINUED REBOOTS OF THE AUDI COMPUTER SYSTEM OR MMI SYSTEM, THE CAR WOULD FLAG AUDI PRE SENSE WARNINGS AND FORCE THE CAR TO STOP IN THE MIDDLE OF INTERSECTIONS, MID TURN. ONCOMING TRAFFIC WAS ESTIMATED AT 150 YARDS FROM THE INTERSECTION WHEN THE CAR JAMMED TO A STOP. THE SENSORS APPEAR TO STOP THE CAR AFTER IDENTIFYING A FALSE READ. THE CAR IS THEN STALLED IN THE MIDDLE OF AN INTERSECTION CAUSING SIGNIFICANT SAFETY RISK.

WHILE IN REVERSE BACKING UP, THE BACKUP CAMERA UNPREDICTABLY REVERTS TO USELESS “GRAPHIC” MODE DESPITE REPEATEDLY BEING SET TO “CAMERA” MODE. CHANGING THIS SETTING WHILE BACKING UP IS DANGEROUS, DISTRACTING AND UNPREDICTABLE. SOMETIMES IT WORKS CORRECTLY AND STAYS IN CAMERA MODE, OTHER RANDOM TIMES IT REVERTS TO GRAPHICS MODE. THIS IS A KNOWN DEFECT OF MOST 2018 AUDI VEHICLES AND HAS BEEN UPDATED IN LATER RELEASED VEHICLES, BUT NO UPDATE TO EXISTING VEHICLES HAS BEEN OFFERED.

Service Brakes

Most people that purchase three-row SUVs have children. This is more the reason that the braking system must work well, in order to protect these little lives.

Again, an Edmunds review reveals that there are some significant issues with this SUV. “The Audi Q7 2018 or the 2017 are horribly known to have brakes squeal while in reverse. Look it up, do your research and read the forums. Audi is ignoring the issue. Too much money for this car to have insanely loud brake squeal.”

In Service Bulletin #A461903 2034181, Audi advises technicians on how to troubleshoot noisy brakes. They attribute most sounds to worn brakes, improperly installed components or debris. It’s slightly alarming that a service bulletin needs to be issued to teach this to the mechanics. After all, shouldn’t they know these necessary fixes before they come to work in a shop? Most home auto enthusiasts can figure this out on their own; without any training. Maybe the Audi technicians should go back to working at the quick lube.

Here are some actual complaints logged with the NHTSA about the 2018 Audi Q7 Brake Problems

AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR

THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.

Engine

Most importantly, owners expect that the engine in their luxury SUV is going to offer maximum performance and reliability. After all, what else would they be paying so much for?

A quick peek at another Edmunds review reveals how well the engines are working out. “I have had this car for less than a year, and on two separate occasions it has completely shut down while I was driving. Both times the car was towed to the dealership where they could not duplicate the problem. Therefore no repairs were made. Audi will not buy the car back, and I am left wondering when and where I will be stranded with my young children. Hopefully somewhere safe and not far from home. Not cool. I will never buy another Audi.”

It shouldn’t surprise you to hear that this Audi model suffered from a massive recall related to the engine. NHTSA Campaign Number 19V035000 talks about an improperly welded fuel rail that might cause fuel to leak. When this occurs, there’s an increased risk of fire. To fix the problem, Audi must replace the fuel rails. Apparently, the welders working for Audi also need some more training. What is it exactly that the money from all these car sales is going toward? It doesn’t appear they are investing in quality parts or highly trained workers? Customers would be better off buying a budget vehicle and saving themselves the trouble.

Here are some actual complaints logged with the NHTSA about the 2018 Audi Q7 Engine Problems

OUR Q7 3.0T PRESTIGE ENGINE BLEW WHILE DRIVING AND LEFT US STRANDED ON A COUNTRY ROAD AT 12:45 IN THE MORNING. THEN TO ADD INSULT TO INJURY, AFTER FIGHTING WITH AUDI CARE FOR THE LAST MONTH THEY ONLY AGREED TO REIMBURSE US $200 OUT OF A $525 TOW BILL BECAUSE WE DIDN’T CALL THEM TO SCHEDULE THE TOW. WE DIDN’T EVEN KNOW THAT SERVICE EXISTED AND AT 12:45 AM WITH A CAR THAT JUST DIED AND WAS IN THE ROAD, WE JUST WANTED TO CONTACT THE CLOSEST PLACE AND GET OUR CAR OFF THE ROAD AS WE WERE WORRIED ABOUT OUR SAFETY AND GETTING HIT BY ANOTHER VEHICLE.

WHEN ATTEMPTING TO CROSSOVER A BUSY INTERSECTION, AND TRYING TO DETERMINE THE DISTANCE BETWEEN THE ONCOMING TRAFFIC AND MYSELF, THE 2018 AUDI Q7, HAS A HESITATION BEFORE THE VEHICLE STARTS IT ACCELERATION. I HAVE HAD TWO OCCASIONS WHERE THE VEHICLE JUST WOULD START A SLOW ACCELERATION BUT WOULD HESITATE BEFORE ENGAGING AT ITS HIGHER ACCELERATION. THIS CAUSING THE ONCOMING VEHICLES NEARLY HITTING MY VEHICLE. I HAVE TAKEN THIS TO THE LOCAL AUDI DEALERSHIP AND SAID THAT IS NORMAL. I VALIDATED THE OPERATION, WHEN THEY LET ME TEST A NEW AUDI Q7, AND HAD SIMILAR OR WORSE SYMPTOMS. THEIR ONLY WORK AROUND IS TO ENGAGE THE VEHICLE INTO “SPORT” MODE. THAT MODE HELPS WITH THE RESPONSE. BASICALLY IF, I STEP ON THE GAS PEDDLE, I SHOULD EXPECT IT TO DRIVE AND BE RESPONSIVE AND NOT HESITATE. HAVING THAT HESITATION, MAKE IT VERY DIFFICULT TO DETERMINE WHEN ACCELERATE.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Audi pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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