This article was written by Brian Jones, trusted ASE Certified Master Tech and Lemberg Law Expert Automotive Contributor
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Problems with the Brakes
Of all the systems you want working right on a car, the brakes are high on the list. When you push the pedal down, you expect to stop. Faulty brakes lead to accidents, panic and never seem to be easy to get a resolution to.
One owner on Edmunds listed a bunch of complaints about the Rogue. Here was the beginning of the list, “1. When I stop the car in front of a red traffic light signal or get stuck in traffic and the lever in position “D” my back feels vibration. I see the passenger seat swinging. I put my hand on the headrest and feel the vibration. 2. When I keep the speed of 30 … 35 mph I feel the vibration on the steering wheel, I hear the hum from the transmission, the rear-view mirror has an oscillation. 3. When I drive a car on the road, the wheel crosses a pit or knob, the right rear seat shakes noisily. 4. When I drive car 70 mph and push brake pedal gently I feel pulse beat on steering wheel. 5. I stopped on red light, while I release brake pedal I hear sound like “click.””
We don’t need to tell you that this list continued on about other complaints, but since they weren’t all related to the brakes, we chose to leave them out. The automaker has little to say regarding issues with brakes, even though many other complaints just like this one exist. The only time they discuss anything related to the brakes is with Manufacturer Communication #PC651 which discusses a defective rear brake hose bracket. Even then, they advise technicians to inspect the bracket and tighten it, if necessary. In the meantime, if you see a Rogue on the road, you might want to avoid it. Otherwise, it could hit you.
Here are some actual complaints logged with the NHTSA about the 2018 Nissan Rogue Brake Problems
THE CONTACT OWNS A 2018 NISSAN ROGUE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE WOULD BRAKE AND SLOW DOWN WITHOUT THE BRAKES BEING APPLIED MAKING A NOISE LIKE THE WHEELS WERE RUNNING OVER SPEED BUMPS. THE DEALER NISSAN STATED THAT THE EMERGENCY BRAKE WAS APPLYING THE BRAKING SYSTEMS SIGNALED BY THE WIRING OR SIGNS FROM THAT PART OF A ROAD. THEY SAID CUT THE SYSTEM OFF WHEN THE VEHICLE GETS TO THAT PORTION OF THE ROAD AND THEN TURN IT ON BACK AGAIN WHEN PAST THAT PART OF THE ROAD. THE ISSUE ONLY OCCURRED ALONG THAT PORTION OF THE ROAD. THE VEHICLE SLOWS DOWN A LITTLE BIT THEN PICKS BACK UP SPEED. THE MANUFACTURER HAS NOT BEEN CONTACTED. THE DEALER OFFERED NO OTHER SUGGESTIONS FOR THE REPAIR OR EVEN LOOK AT THE VEHICLE. THE FAILURE MILEAGE WAS 32,000
I WAS DRIVING AT APPROXIMATELY 30 MPH WHEN MY VEHICLE’S AUTOMATIC EMERGENCY BRAKING SYSTEM ENGAGED. THERE WAS NO APPARENT OBSTRUCTION WHICH WOULD HAVE CAUSED THE AEB SYSTEM TO ENGAGE. I’VE OWNED THE VEHICLE FOR EXACTLY 1 WEEK AND THIS HAS HAPPENED TWICE. BOTH TIMES, THE SYSTEM ENGAGED FOR APPROX 2-3 SECONDS AND THEN MY CAR RETURNED TO NORMAL DRIVING. WHILE IT DID NOT BRING ME TO A FULL STOP, IT DID SLOW ME DOWN AND CREATED FEAR, DISTRACTION AND A MAJOR SAFETY ISSUE ALL WHILE ACTIVELY DRIVING WITH MY TODDLER IN THE VEHICLE.
THE VEHICLE BRAKED TO A FULL STOP WHILE I WAS DRIVING STRAIGHT FORWARD OVER TRAIN TRACKS. THIS IS VERY DANGEROUS AS I COULD HAVE EASILY BEEN REAR ENDED
Problems with the Forward Collision-Avoidance System
With today’s sophisticated safety technology, drivers expect that the car will be safer than ever before. However, these systems seem to put people in more harm when they malfunction. In many instances, it would be better to drive a vehicle without this technology than battle against equipment that doesn’t work right.
Here’s what one user had to say on Edmunds, “My brand new 2018 Rogue automatic emergency braking system indicator flashed unnecessarily since the day I pick up the car. The automatic emergency braking system activated for no reason when it stopped the vehicle in the middle of a left turn with nothing in front of it but cars behind it that needed to turn into oncoming traffic to avoid rear-ending my vehicle. I brought my car in for service after this incident and the dealership did not know how to fix it so they gave me a rental car while they waited for Nissan Corporate to tell them how to fix the problem. That was 4 weeks ago and Nissan Corporate in Tennessee informed me that the investigation will take another 4 weeks. I only drove the car for 700 miles and haven’t seen it since. I feel that Nissan should acknowledge this dangerous safety issue and acknowledge that they are clueless on how to repair my vehicle and let me out of this lease. I have totally lost faith in this brand and I do not trust the so called safety features that Nissan is not standing behind.”
Again, the list of people complaining about this problem goes on and on. So much, that the NHTSA opened an investigation #DP19001. The complaint argues that the system is defective because of false alerts and stopping when there’s no concern. There’s been no resolution at the time of this writing, but it appears a recall might be in order. Maybe while they are fixing that problem, the standard braking issues can get worked out as well.
Here are some actual complaints logged with the NHTSA about the 2018 Nissan Rogue Forward Collision-Avoidance Issues
TL* THE CONTACT OWNS A 2018 NISSAN ROGUE. WHILE THE CONTACT’S DAUGHTER WAS DRIVING 35 MPH, THE AUTOMATIC EMERGENCY BRAKE SYSTEM ENGAGED ON ITS OWN. THE FRONT PASSENGER UNLATCHED HIS SEAT BELT TO REACH INTO THE REAR SEAT AT THE TIME OF THE FAILURE, THUS STRIKING HIS HEAD ON THE WINDSHIELD. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.
WHILE DRIVING DOWN A STRAIGHT SUBURBAN ROAD AT APPROXIMATELY 40 MPH, THE CAR BEEPS SEVERAL TIMES AND COMES TO A SUDDEN AND HARSH STOP WITH THE BRAKE PEDAL FULLY DEPRESSED. CAR BEHIND ALMOST SLAMMED INTO THE CAR. NO OBSTRUCTION ON ROAD, CLEAR WEATHER.
Problems with the Electrical System
While less dangerous, there are multiple complaints regarding the electrical systems. The in-cabin conveniences tend to be filled with glitches and have become annoyances to drivers.
One Edmunds reviewer wrote, “In addition, the GPS is absolutely terrible & unreliable. Literally, from the day I drove it off the lot, it took me to the wrong place! So many roads/routes are mislabeled or nonexistent. The Bluetooth system is also unreliable. I cannot tell you how many times I have had dropped calls or people cannot understand what I am saying or I cannot understand them. In addition, the voice recognition software does not work! I’ll say “call Mary” and it comes up that there are several options for this name – none of which sound anything like Mary! (i.e., “Jeff”). Overall, the car may look pretty, but there is no substance to back it up; nowhere near the price I have paid.”
There are plenty of manufacturer communications related to the electrical system. It would be difficult to weed through all of them, but one stood out in particular to us. Manufacturer communication #NTB18-071 refers to a security system that alarms any time a driver uses their key to unlock the door. It also doesn’t arm when using the key to lock the door. Still, Nissan isn’t looking to resolve the situation. Instead, they educate customers on how to arm and disarm the alarm. So, if you want to lock your door with the key, don’t expect to be protected from theft.
Here are some actual complaints logged with the NHTSA about the 2018 Nissan Rogue Electrical and Radio Problems
THIS BRAND NEW ROGUE SL PLATNUM INT. & BOSE PREMIUM SOUND PKG! ALREADY MY BRAND NEW ROGUE IS EXPERIENCING SEVERAL SERIOUS ISSUES. THE NAVIGATION/AUDIO SYSTEM SCREEN WITH NISSANCONNECT SERVICE JUST GOES BLACK. IT INTERMITTENTLY AND FOR NO APPARENT REASON REBOOTS BY ITSELF ON AND OFF – CONSTANTLY AFTER THE ROGUE HAS BEEN STARTED. IT FACTORY RESETS ITSELF AS MANY AS 25 TIMES IN A 10 MILE DRIVE. SEVERAL OF THOSE 25 REBOOTS MY RADIO WILL TURN ITSELF BACK ON AT AN EXTREMELY LOUD VOLUME, STARTLING ME WHILE I’M DRIVING. THAT IS A HUGE SAFETY ISSUE! THE BACK-UP CAMERA STILL WORKS MOST OF THE TIME, BUT NOT ALL THE TIME. I’M CURRENTLY WAITING A FULL 19 DAYS WHILE THIS REPLACEMENT PART IS ON BACKORDER FROM NISSAN
NISSAN CONNECT INFOTAINMENT SYSTEM RESETS ITSELF AFTER ABOUT 4 HOURS OF DRIVING. WAS DRIVING ON A HIGHWAY AND SYSTEM JUST WENT BLANK, LOST ALL NAVIGATION, STEREO AND CONNECTIVITY WITH PHONE, VERY AGGRAVATING WHEN TRYING TO FOLLOW THE NAVIGATION. THIS HAPPENED TWICE ON A LONG HIGHWAY TRIP.
Your Lemon Law Legal Rights
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