2018 Toyota C-HR Top Complaints and Problems – Is Your Car A Lemon?

Brakes, electrical system and powertrain issues among the top complaints received by the NHTSA from vehicle owners

The 2018 Toyota C-HR is a popular crossover in the company’s lineup. It boasts of a smaller size with a roomy interior. The automaker claims the newer models help drivers “stand out for all the right reasons.” It’s easy to agree with the standing out part, but not for the right reasons. Instead, owners stand out because they constantly battle electrical problems, faulty brakes and a defective powertrain.

 

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Electrical System

Today’s vehicles create a lot of luxury and convenience for owners. Most cabins are filled with high-tech amenities that make life easier – when everything works the way it should. Sadly, in the C-HR, there seem to be a lot of problems with the electrical system.

Just look at this review left on the Edmunds website. “We have around 3500 miles on it so far, the dash lights are come on and off a lot, the car would keep giving me random warnings, there is some electronics problem going on with the car I think. we have went to the dealer two time an each time they would tell us they have fixed it… the key don’t work always and we have to use the key fob. The engine have kinda loud noise. This is the worst Toyota you can buy.”

With three pages of service bulletins related to the electrical system, it’s clear that Toyota has its hands full. None of them seem that minor either. There are bulletins related to electrical malfunctions with the parking brake and others talking about a parasitic drain on the battery. Either way, it’s clear that the nerves and brain of this vehicle aren’t working the way they should. In the H0L_Region Email, Toyota clarifies that this vehicle might momentarily activate the electronic parking brake when the owner attempts to move the shift lever. They consider this to be a “normal” occurrence but install a cover to reduce it from happening. If it is so normal, why is there a documented repair issued? Typically, normal functions aren’t “fixed,” unless of course, it isn’t actually supposed to happen. Anyone else smell a cover-up?

Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Electrical Problems:

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE DRIVING WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL DEACTIVATED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. IN ADDITION, THE CONTACT STATED THAT THE MASTER WARNING INDICATOR ILLUMINATED AND ALL THE OTHER WARNING INDICATORS BEGAN TO FLICKER. THE VEHICLE WAS TOWED TO FINDLAY TOYOTA  BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS CONTACTED TWICE AND PROVIDED CASE NUMBERS: 1904052602 AND 1810091666. THE APPROXIMATE FAILURE MILEAGE WAS 9,307

TOYOTA CH R. TWO DAYS AGO THE CAR WOULD NOT START. I CALLED ROAD SIDE ASSISTANCE. I WAS GIVEN A JUMP. 8 HOURS LATER I NEEDED ANOTHER JUMP. THE CAR TURNED ON AND BUT SHORTLY AFTERWARDS THE PARKING BREAK AND LIGHTS BEGAN FLASHING ON THE CONTROL PANEL. THE CAR COULD NOT BE PUSHED. IT WAS NOT ACCELERATE NOR REVERSE. CAR WAS TOWED TO THE DEALER. THE DEALER STATES THE BATTERY WAS NOT JUMPED CORRECTLY AND THE CONTROL PANEL MAY NEED TO BE REPLACED. I ASKED FOR THE WARRANTY TO COVER THE DIAGNOSIS, BECAUSE THIS CAR SHOULD HAVE CONTROL PANEL PROTECTION TO AVOID MAJOR ISSUES. THIS CAR IS POORLY DESIGNED. IT SHOULD BE STATED ON THE BATTERY NOT JUMP THE CAR AND INFORM ME ALL THE DAMAGE THIS COULD CREATE. HOWEVER THE CAR WAS NOT JUMPED INCORRECTLY. THE DEALER SHOWED ME ACID AROUND THE BATTERY BUT NEVER SHOWED ME THE CONTROL PANEL DAMAGE. WHY IS THERE A BATTERY AND A CONTROL PANEL ISSUE ON A CAR THAT IS NEW. WHY DOES THE DIAGNOSTIC COST $280. HEADQUARTERS WAS CONTACTED. BUT NO RESOLUTION

ELECTRICAL DEFAULT. WHEN RAINING VEHICLE STATES ERROR AND TO CLEAR FRONT SENSORS. FUEL LIGHT DOES NOT COME ON AND DROVE IT DOWN TO 8 MILES TO THE TANK. DOUBLE-BOG WHEN BEGINNING ACCELERATION FROM STOP. SHAKING AT HIGHWAY SPEEDS HAD IT FOR 8 MONTHS NOW AND IT’S BEEN IN THE SHOP FOR 4 DAYS AND NO ONE HAS A CLUE AS TO WHAT IS GOING ON… VANDERGRIFF TOYOTA OF ARLINGTON DOES NOT PERFORM COURTESY CALLS AND HAVE LEFT ME IN THE DARK UNTIL I HAD TO MARCH UP THERE AND DEMAND ANSWERS. THIS IS MY FIRST TOYOTA AND WILL LIKELY BE MY LAST

Service Brakes

The service brakes are one of the most essential parts of any vehicle. The brakes must work correctly in order to stop the crossover. If they are faulty, everyone is in danger. Again, Toyota seems to have trouble getting this system right.

Just look at this NHTSA review. “When hold function is active in vehicle is progressively slowing down when you are nearing a full halt the car makes a weird screeching and clanking sound and brings car to a sudden abrupt stop. If you get to a full stop by decelerating pretty quickly this will not happen, but if you decelerate slowly it will happen every time.”

Service bulletin #T-SB-0313-17 talks about a brake vibration that occurs because of improper lug nut torque. Aside from the regular brakes, there is a recall due to the parking brake. It is labeled with NHTSA Campaign Number 17V717000 and discusses how the electronic parking brake might not operate properly; allowing the brake to disengage after it has been applied. This increases the chance of the vehicle rolling away. Of course, watching a Toyota crossover roll away with no one in it is a sure way to help it stand out.

Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Brake Problems:

THE VEHICLE WILL NOT START. THE FOLLOWING ERROR MESSAGES APPEAR SIMULTANEOUSLY WHEN TRYING TO START THE VEHICLE “BRAKE OVERRIDE MALFUNCTION. VISIT YOUR DEALER”, DRIVE-START CONTROL MALFUNCTION.VISIT YOUR DEALER”, “ENGINE OIL PRESSURE LOW”, “ENGINE COOLANT TEMPERATURE HIGH. STOP IN A SAFE PLACE. SEE OWNER’S MANUAL”. THE VEHICLE HAS LESS THAN 5100 MILES. THE VEHICLE WAS PARKED FOR MORE THAN 2 HOURS (AFTER A 35 MILES DRIVE) IN MY DRIVEWAY IN SOUTHERN CALIFORNIA. TEMPERATURES WERE IN THE HIGH 40’S/LOW 50’S.

Powertrain

The powertrain is what helps a vehicle move. It transfers the power and converts it into action. When one component fails in this system, it becomes difficult to get the crossover to run the way it should. As we see with the C-HR, the transmission seems to be the major problem.

This is what one NHTSA complaint documents. “The contact owns a 2018 Toyota C-HR. While driving approximately 70 mph, a humming sound was heard from the front of the vehicle. The vehicle was taken to Oxnard Mitsubishi….but the technician was unable to diagnose the failure. The contact was informed to call a Toyota dealer. The vehicle was taken to Ventura Toyota…where it was diagnosed that the humming noise was from the transmission and there was fluid in the transmission. The technician took a sample of the fluid and stated that the fluid had a burnt odor and contained metal shavings. The technician stated that the transmission needed to be replaced; however, the contact was informed that the warranty was expired. The manufacturer was made aware of the failure and contacted the regional manager of the same dealer. The manager offered to cover fifty percent of the repair cost. The vehicle was not repaired. The failure mileage was approximately 76,000.”

The company has little to say about transmission problems with the C-HR. However, it doesn’t take a rocket scientist to see that they know there is an issue. Automakers don’t regularly offer to pay for part of a repair they don’t need to. This vehicle was out of warranty and solely the responsibility of the driver, yet they offered to split the costs. That should have been a big red flag, and it appears that it was. The owner chose not to repair it and probably sent it to the junkyard where it belongs. Maybe they were tired of standing out and decided to buy a different brand instead.

Here are some actual complaints logged with the NHTSA about the 2018 Toyota C-HR Engine and Transmission Problems:

TL* THE CONTACT OWNS A 2018 TOYOTA C-HR. WHILE THE VEHICLE WAS UNOCCUPIED AND PARKED, IT ROLLED BACKWARDS, CRASHED INTO A POLE, AND THEN STARTED TO ROLL FORWARD. THE CONTACT HAD TO JUMP INTO THE VEHICLE TO STOP IT FROM ROLLING. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE CONTACT CALLED GALAXY TOYOTA AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,523.

Your Lemon Law Legal Rights

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