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A brand new car should be free from “nails-on-a-chalkboard” like sounds. The 2018 VW Tiguan, however,is plagued by an incessant clatter. Online, many owners complain of a rattling sound emanating from the SUV’s B-pillar (that’s the post right behind the driver that houses the seat belt).
An owner from Pueblo, CO, wrote into the NHTSA and said, “While driving at any speed and on any road surface, there is a constant rattling coming from the door and window pillars. It is very loud and noticeable at any speed. Going over rough roads and uneven surfaces makes the rattling worse. The vehicle is brand new and only four days old.”
On Edmunds.com, Tiguan driver Mathew Crawford wrote, “I bought a 2018 Tiguan SEL Premium Plus. I was very excited about the styling and the quality of the drive. The model that was delivered to me in the color combinations I wanted (Silk blue with stone interior) had several issues immediately. The rearview mirror, for example, wasn’t attached correctly. The lane-keeping aids only rarely showed green, rather than orange/yellow. Most irritating was a clicking sound that came from the B pillar.”
So far, Volkswagen has not offered a remedy for this issue. Owners are forced to turn up their stereos to drown out the aggravating B-pillar noise.
Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguan Build Quality Problems
ANNOYING RATTLE PILLAR-B DRIVER SIDE ONLY WHILE IN MOTION. RATTLE SEEMS RELATED TO FRAME ISSUE AND TEMPERATURE-DEPENDENT (IT IS LOUDER WHEN TEMPS LOW 30S). ISSUE WIDESPREAD REPORTED ON THE WEB. REPORTS ALREADY OF 3-4 TIGUANS THAT VW HAS OFFERED FULL REPLACEMENT WITH NEW VEHICLES DUE TO THIS ISSUE. CONCERNED ABOUT SAFETY OF MY FAMILY IF STRUCTURAL DEFECT. CAR IS BRAND NEW RATTLE STARTED AT 750 MILES.
WHILE DRIVING AT ANY SPEED AND ON ANY ROAD SURFACE THERE IS A CONSTANT RATTLING COMING FROM THE DOOR AND WINDOW PILLARS. IT IS VERY LOUD AND NOTICEABLE AT ANY SPEED.GOING OVER ROUGH ROADS AND UNEVEN SURFACES MAKES THE RATTLING WORSE. THIS VEHICLE IS BRAND NEW AND ONLY FOUR DAYS OLD. WHEN I CALLED I WAS TOLD THERE IS NO KNOWN STRUCTURAL ISSUE. HOWEVER THERE ARE DOZENS OF THIS ISSUE REPORTED HERE AND ON VARIOUS VW FORUMS.
CREAK/RATTLE FROM DRIVER’S SIDE B-PILLAR ALMOST SINCE NEW. HAPPENS WHEN DRIVING OVER BUMPS IN THE ROAD; HAPPENS MOST BUT NOT ALL OF THE TIME. RECENTLY STARTED SAME FROM PASSENGER-SIDE B-PILLAR, BUT LESS FREQUENTLY. MOST OFTEN NOTICED WHEN DRIVING A MODERATE SPEEDS (35-55). THIS IS A KNOWN ISSUE WITH A TSB FOR EARLY MODEL YEAR PRODUCTION. MAY INVOLVE POOR/MISSING WELDS.
Hesitation from a vehicle while driving can be both scary and dangerous. The Tiguan has stuttered and stumbled for years, and apparently, the issues haven’t been solved in the 2018 model. Owners claim of a dangerous lack of acceleration that puts them in harm’s way.
One comments, “Hello. I have an ’18 Tiguan SEL. It’s less than a month old. It seems to me that it has a hesitation but only when cold. Has anyone else noticed this? I’ve tried sport mode, normal mode, manual shift, etc. but it’s still there. The dealer says it may be characteristic of the car.”
On the NHTSA website, another Tiguan driver complains, “Vehicle hesitates to start from a or dead stop. Will not accelerate as it should. Noticeable lag when shifting and accelerating. Engine misfiring at only 3,000 miles. Very dangerous when turning into traffic or merging onto highways.”
Right now, the jury is still out regarding the cause of the problem. Some guess it’s the electronic throttle body. Others point to the transmission. There has been no response from VW about the issueso far.
Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguain Engine Problems
MY EVERYDAY EXPERIENCE WITH THIS VEHICLE INCLUDES – HESITATION WHEN ACCELERATING QUICKLY, JERKING FORCEFULLY WHEN ACCELERATING SLOWLY, RANDOM JERKING WHILE DRIVING. IT SEEMS AS THOUGH, EVEN AS AN AUTOMATIC CAR, I CAN FEEL EVERY GEAR CHANGE. ESPECIALLY ON THE FREEWAY, I FEEL EXTREMELY UNSAFE WHEN I ATTEMPT A LANE CHANGE. WHEN I PUT MY FOOT ON THE GAS TO QUICKLY SPEED UP, MY VEHICLE HESITATES AND DOES NOT MATCH WHAT I AM DOING ON THE PEDAL. THE HESITATION IS ESPECIALLY DANGEROUS FOR OTHER VEHICLES ON THE ROAD. I AM EXTREMELY ANXIOUS WHEN DRIVING MY VEHICLE BECAUSE I DO NOT FEEL IN CONTROL. I WORRY THAT, AT ANY POINT, IT WILL HESITATE OR JERK FORCEFULLY, AND CAUSE HARM TO ME, MY PASSENGERS, AND/OR THOSE IN OTHER VEHICLES AROUND ME.
THIS VEHICLE HAS A DRIVE ABILITY PROBLEM. THE CAR HAS A MAJOR HESITATION AND IS VERY DANGEROUS WHEN PULLING ONTO THE HIGHWAY. THE CAR ALMOST CUTS OUT BUT DOESN’T STALL AND FIND IT VERY DANGEROUS. THE DEALER TOLD ME THAT NOTHING IS WRONG WITH IT. ALSO, THERE WAS A RECALL ON MY AMBIENT LIGHTING ON MY SUNROOF. THERE COULD BE A LEAK OR HUMIDITY COULD AFFECT THE WIRING AND COULD CAUSE A FIRE. THERE FIX IS TO DISCONNECT IT. I HAVE NO SUNROOF LIGHTING. I SHOULD GET A REFUND FOR SOMETHING THEY TOOK AWAY.
VEHICLES HESITATES TO START FROM A SLOW OR DEAD STOP. WILL NOT ACCELERATE AS IT SHOULD. NOTICEABLE LAG WHEN SHIFTING AND ACCELERATING. ENGINE MISFIRING AT ONLY 3000 MILES. VERY DANGEROUS WHEN TURNING INTO TRAFFIC OR MERGING ON TO HIGHWAYS. VEHICLE GIVES A FALSE SENSE OF ACCELERATING THEN STOPS. THIS HAPPENS RELIABLY OVER AND OVER.
There doesn’t appear to be a separate issue with the Tiguan’s seatbelts. Rather, the complaints listed on the NHTSA website are just more accounts of the B-pillar noise. Understandable, since the seat belt retractor is mounted to the pillar.
One owner, from Brownwood, TX, explains on the NHTSA website, “ There is a rattle coming from the lower B-pillar, coming from the driver seat belt retractor.”
Volkswagen, once famous for building indestructible vehicles like the original Beetle, is now associated with poorly-constructed rattle-traps. Hopefully, the automaker will step up to the plate and address these issues soon.
Here are some actual complaints logged with the NHTSA about the 2018 VW Tiguain Seatbelt Issues
I PURCHASED A 2018 VOLKSWAGEN TIGUAN SEL ON SATURDAY, 02/10/2018. TWO DAYS LATER ON 02/12/18 ON MY COMMUTE TO WORK I BEGAN HEARING A “POPPING” NOISE FROM THE B-PILARS ON BOTH THE DRIVER’S AND PASSENGER’S SIDE PILARS. AS IF THOUGH SOMETHING WAS LOOSE INSIDE THERE. I MADE AN APPOINTMENT TO TAKE THE VEHICLE BACK TO THE DEALER THE FOLLOWING SATURDAY, 02/17/2018 AND WHEN I WENT IN FOR THE APPOINTMENT THE SERVICE REPRESENTATIVE INFORMED ME THEY WOULD NOT BE ABLE TO LOOK AT MY VEHICLE UNTIL THE FOLLOWING MONDAY. I ASKED HIM IF THEY COULD PROVIDE ME WITH A LOANER SO THAT I COULD LEAVE MY CAR THERE AND HE INFORMED ME THAT HE COULD NOT MAKE THAT DECISION. I LOOKED FOR MY SALES AGENT AND HE WAS ABLE TO PROVIDE ME A LOANER (2018 TIGUAN SE). I RECEIVED A CALL FROM THE SERVICE REP ON WEDNESDAY, 02/21/18 TELLING ME THAT MY VEHICLE WAS READY FOR PICK UP. I WENT TO PICK IT UP AND THEY INFORMED ME THEY HAD CHANGED OUT A DEFECTIVE SEAT BELT HEIGHT ADJUSTER ON DRIVER SIDE. I TOOK THE CAR FOR A RIDE AND IT STILL MADE THE NOISE. SO I DID NOT ACCEPT IT. THEY LOANED ME A DIFFERENT CAR (2018 PASSAT R) AND WAS TOLD THEY WOULD WORK ON MY VEHICLE. THEY CALLED ME AGAIN ON SATURDAY, 02/24/18 TO TELL ME MY CAR WAS READY. WHEN I WENT TO THE DEALER ON MONDAY, 02/26/18 (I WAS OUT OF TOWN ON SATURDAY), THEY TOLD ME THEY HAD CHANGED THE SEAT BELT SEAT ADJUSTER FOR THE PASSENGER SIDE TOO. I TOOK IT FOR A RIDE AND THE NOISE WAS STILL THERE ON BOTH SIDES. AGAIN, I DID NOT TAKE POSSESSION OF MY CAR. THEY TOLD ME THEY WOULD HAVE TO DISMANTLE THE HEADLINER TO GET A BETTER GRASP OF THE PROBLEM. I WAS CALLED AGAIN ON FRIDAY, 03/02/18 TO INFORM ME THAT THEY WERE GOING TO HAVE TO BRING A SPECIALIST FROM VW (IN APPROXIMATELY 2 WEEKS FROM 03/02/18) TO DIAGNOSE THE PROBLEM BEFORE TAKING MORE INVASIVE ACTIONS. THEY LOANED ME A THIRD CAR (2018 VW TIGUAN SEL) AND NO CONCRETE ANSWER ON MY VEHICLE.
THERE IS A RATTLE COMING FROM LOWER B PILLAR RATTLE COMING FROM DRIVER SEAT BELT RETRACTOR, OVERHEAD CONSOLE, WOOD TRIM ON BOTH FRONT DOORS, BOTH TWEETER SPEAKER GRILLS, BOTH REAR CUP HOLDERS, ALSO FOUND REAR DECK LID CLIPS NOT CLIPPED IN ALL THE WAY DRIVER REAR ACCESS PANEL RATTING ALONG WITH BOTH REAR STOP LIGHT ACCESS PANELS
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