2019 Chevrolet Silverado 1500 Top Complaints and Problems – Is Your Car A Lemon?

Steering, electrical and powertrain issues among the top complaints received by the NHTSA from vehicle owners

Full-size trucks come in a variety of styles and formats, but all owners want capability and durability. For many years, Chevy was known as a reliable automaker for pickups, but that might not be the case anymore. Despite the tagline on the Silverado saying, “The strongest, most advanced Silverado ever,” we just can’t agree. Instead, it seems this company is allergic to advanced technology based on how often it fails.

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Electrical

The electrical system of a truck is like the nerves. It’s responsible to run most every component. When something starts malfunctioning, it can be a simple nuisance or complete mechanical failure.

One NHTSA reviewer writes about this nuisance by saying, “On trucks equipped with the cheaper low trim backup cameras, anytime I touch the brakes while backing up, the camera cuts out. It’s usually a white flash or solid white line, but on occasion will cut out completely to a black screen.”

That’s probably quite annoying for any driver attempting to reverse. It’s more than just irritating, especially for people relying on the backup camera to maneuver safely. With the automaker adding nearly 80 service bulletins on the electrical system alone, it’s clear to see that they have big problems. One of the more humorous situations they experience is documented through Service Bulletin # 18NA283. It appears that the Wi-Fi hotspot in the Silverado displays the SSID name myCadillac. This bulletin teaches technicians how to change it for the owner. Somehow these trucks left the factory with the wrong brand name being displayed. If they couldn’t get something simple like that right, imagine all the things that are wrong. Furthermore, does the service team really need step by step directions to fix this? These are the same people supposedly rebuilding engines and taking care of the truck’s safety equipment.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Silverado 1500 Electrical Problems:

IN COLD TEMPERATURES, THIS TRUCK CONSTANTLY THROWS ERROR CODES “TRAILER DISCONNECTED” “LANE CHANGE ALERT DISABLED”, AND “REAR CROSS TRAFFIC DISABLED”. THESE ERRORS ARE EXTREMELY DISTRACTING AND HAVE NEARLY CAUSED ME TO GET INTO ACCIDENTS CLEARING THE ERRORS. GM IS AWARE OF THE ISSUE BUT HAS NO SOLUTION. PLEASE HELP.

MULTIPLE WARNING SCREENS APPEAR ON THE INSTRUMENT PANEL AND INFOTAINMENT SCREEN. THEY FLASH ON AND OFF, LIKE A LIGHT SHOW, AND ARE EXTREMELY DISTRACTING WHILE DRIVING, ESPECIALLY AT NIGHT. EACH TIME THEY FLASH ON THEY CAUSE ME TO LOOK DOWN AT THE INSTRUMENT PANEL. I AM CONCERNED THIS DISTRACTION WILL CAUSE ME TO GET IN AN ACCIDENT. THERE IS NOTHING I CAN DO TO TURN THEM OFF. THESE WARNINGS RANDOMLY APPEAR WHENEVER THE VEHICLE IS RUNNING, BE IT STATIONARY, IN MOTION, ON A CITY STREET OR A HIGHWAY, TURNING, BRAKING, PULLING A TRAILER, NOT PULLING A TRAILER. THIS SAFETY RISK HAS BEEN ONGOING EVER SINCE I PURCHASED THE VEHICLE NEW ONE MONTH AGO. I LIVE IN MINNESOTA. I HAVE BROUGHT THE VEHICLE TO A DEALERSHIP FOR REPAIRS TWICE, BUT THE PROBLEM PERSISTS. I HAVE BEEN TOLD THAT GM HAS BEEN AWARE OF THE ISSUE SINCE LAST FALL, BUT HAS FAILED TO RESOLVE THE PROBLEM. I TOOK PHOTOS OF SOME OF THE WARNINGS THAT HAVE RANDOMLY APPEARED AND WILL UPLOAD THEM WITH THIS REPORT.

Steering

Maybe the steering system will perform better? Sadly, after reading through a few more reviews, it’s clear to see that this is just as dysfunctional as the electrical components.

Just look at this NHTSA, “A warning dashboard notice “Service Steering Column Lock” appeared the very day we test drove the truck, and has not been able to be repaired/corrected. GM has my truck for more than 50 days. GM can’t guarantee me that the steering wheel will not lockup while driving down the road. With that statement, I consider this an unsafe vehicle to drive. And as of today’s date, GM and their dealership can’t figure this problem. I requested that GM repurchase the unsafe truck back, I only had this truck about 8 days out of 60.”

While this particular situation isn’t discussed, Service Bulletin #PIP5570A does talk about another steering problem. It appears that a ticking noise is present that might be the result of an improperly seated or deformed steering shaft seal. To repair the problem, dealers must replace the boot. No driver wants to face noisy or inoperable steering. So far, Chevy is having a hard time convincing anyone that this is the “most advanced Silverado.”

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Silverado 1500 Steering Problems:

TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND “SERVICE POWER STEERING NO ASSIST SOON” APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AUTONATION CHEVROLET WHERE IT WAS CURRENTLY BEING DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 800. *TR

A WARNING DASH BOARD NOTICE “SERVICE STEERING COLUMN LOCK”APPEARED THE VERY DAY WE TEST DROVE THE TRUCK.AND HAS NOT BEEN ABLED TO BE REPAIRED/CORRECTED.GM HAS MY TRUCK FOR MORE THAN 50 DAYS . GM CAN’T GUARANTEE ME THAT THE STEERING WHEEL WILL NOT LOCKUP WHILE DRIVING DOWN THE ROAD.WITH THAT STATEMENT I CONSIDER THIS A UNSAFE VEHICLE TO DRIVE. AND AS OF TODAY’S DATE GM AND THEIR DEALERSHIP CAN FIGURE THIS PROBLEM.I REQUESTED THAT GM REPURCHASE THE UNSAFE TRUCK BACK , I ONLY HAVE THIS TRUCK ABOUT 8DAYS OUT OF 60.

Powertrain

Of course, they might be referring to their powertrain. It’s always possible that they did a good job and built a strong, reliable powertrain that sets this pickup apart from the rest.

Let’s take a look at an Edmunds review to see. “I purchased a 2019 Silverado in July 2019 and it has developed a strange lurching motion while coming to a stop kind of feels like hitting a small pothole after doing some research GM has been aware of this and other issues with the 8 speed transmission for about 4 years now. I’m taking it back to the dealer to see if they can fix it I still like the truck but this issue is really disappointing and is starting to ruin my new truck buying experience so do your research before buying any GM vehicle with this transmission I have a LT double cab with the 5.3 V8.”

Throughout the more than 30 service bulletins, Chevy continues to outline various noises that are heard in the powertrain of this truck. In each instance, they tell dealers that these are a “normal characteristic.” Maybe having the most advanced truck requires it to make peculiar noises that other pickups don’t suffer from? It must be the cost of having the best and as far as the automaker is concerned, customers should be grateful to have it that way.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Silverado 1500 Transmission Problems:

TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE PROPELLER SHAFT THAT HELD THE TIRES IN THE REAR OF THE VEHICLE FRACTURED. THE FAILURE CAUSED THE VEHICLE TO SHAKE AND BECAME UNSTABLE WHILE BEING DRIVEN. THE VEHICLE WAS TOWED DEALER WHERE THEY REPAIRED THE VEHICLE AND REPLACED THE SAME PART. THE CONTACT STILL FELT UNSAFE DRIVING THE VEHICLE EVEN WITH THE REPAIRS BEING COMPLETED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 5,049.

8L90 AUTOMATIC TRANSMISSION WILL LURCH FORWARD ABRUPTLY WHEN SHIFTING FROM 1-2 GEAR. ALSO, HARD SHIFT FROM 1-2 WHEN COLD.

Service Brakes

This article has touched on nearly every system in the Silverado, but it’s still possible something is made properly. The brakes would be a good components to have durability and exceptional performance. After all, it is the only part that ensures a driver stops when the time comes.

This NHTSA review tells us exactly what to expect from the Silverado’s braking system. “Today 1/29/2019, while attempting to come to a stop at an intersection, the brake pedal became very spongy and I rolled into the intersection before I was able to fully compress the pedal almost to the floor. Any owner of this truck knows how responsive the braking system is and it only takes a slight touch to come to a full quick stop. This was not the case today, I drove it back to my shop and the entire 10 minute drive it repeated this failure. I got back to my shop and called Chevy and they told me to bring it in to have it looked at. On the way to the dealership, I could not get it to reproduce this behavior.”

We see plenty of service bulletins regarding brake issues. #PIT5634 talks about the reduction of engine power with a Service Brake System message and a hard brake pedal. The problem turns out to be a low voltage situation, which brings us right back to the electrical system. It’s all connected – further proving that this truck is anything but strong and durable.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Silverado 1500 Brake Problems:

TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. WHILE DRIVING 20 MPH AND DEPRESSING THE BRAKE PEDAL TO COME TO A COMPLETE STOP, THE VEHICLE FAILED TO STOP AND THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL. THE VEHICLE WENT THROUGH AN INTERSECTION WHERE IT CAME TO A ROLLING STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO DEALER WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. A DRIVING TEST WAS ALSO COMPLETED, BUT THE TECHNICIAN COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. WHILE DRIVING 30 MPH, THE BRAKE PEDAL FELT LOOSE AND REQUIRED EXCESSIVE PRESSURE TO DEPRESS AND STOP THE VEHICLE. IN ADDITION, THE SERVICE POWER BRAKE ASSIST AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AND RESTARTED THE VEHICLE. UPON RESTARTING THE VEHICLE, THE WARNING INDICATORS CONTINUED TO ILLUMINATE; HOWEVER, THE BRAKES APPEARED TO FUNCTION NORMALLY. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT WITH FOLSOM CHEVROLET

WHILE ATTEMPTING TO COME TO A STOP AT AN INTERSECTION, THE BRAKE PEDAL BECAME VERY SPONGY AND I ROLLED INTO THE INTERSECTION BEFORE I WAS ABLE TO FULLY COMPRESS THE PEDAL ALMOST TO THE FLOOR, ANY OWNER OF THIS TRUCK KNOW’S HOW RESPONSIVE THE BRAKE SYSTEM IS AND IT ONLY TAKES A SLIGHT TOUCH TO COME TO A FULL QUICK STOP. THIS WAS NOT THE CASE TODAY, I DROVE IT BACK TO MY SHOP AND THE ENTIRE 10 MIN. DRIVE IT REPEATED THIS FAILURE. I GOT BACK TO MY SHOP AND CALLED CHEVY AND THEY TOLD ME TO BRING IT IN TO HAVE IT LOOKED AT. ON THE WAY TO THE DEALERSHIP, I COULD NOT GET IT TO REPRODUCE THIS BEHAVIOR.

Electronic Stability Control

Modern electronic stability control systems are designed to provide optimal control on the road. When this advanced system fails, it becomes difficult to experience the ride that a driver anticipates.

One NHTSA user wrote specifically about ESC issues. “Pulling out of a gas station onto a highway, my dash display showed Service Power Steering Drive with Care. I noticed I had no power assist to my steering and the steering was extremely hard to steer at best. I also received the message Service ECS at this point I had little control of the direction the vehicle was going and managed to pull over. I also noticed the following functions stopped working, cruise control, traction control, lane assist, auto stop, etc. I let the vehicle sit about 20 minutes and restarted. No errors remained and I went on my way. Scary situation to be in on the highway.”

While the automaker is quick to talk about every other problem with this truck, there is only one service bulletin related to the ESC. #PIT4322J only tells technicians to look for diagnostic trouble code C0710 and inspect the vehicles. There’s no cause or reason listed behind the problems that today’s driver is facing. Maybe part of being the most advanced Silverado ever is to deny that there are any problems present. Denial is a form of strength according to Chevy.

Here are some actual complaints logged with the NHTSA about the 2019 Chevy Silverado 1500 ESC Problems:

THE VEHICLE WAS STATIONARY AND HAD JUST BEEN STARTED.

THE FOLLOWING WARNINGS APPEAR ON MY DISPLAY,

1) ‘ACTION REQUIRED, STEERING ASSIST IS REDUCED DIVE WITH CARE’.

2) ‘SERVICE, TRAILER BRAKE SYSTEM’

3) TRACTION CONTROL / ESC LIGHT APPEARS ON DASH.

AT THIS POINT THE STEERING WHEEL CANNOT BE TURNED. I CALLED ONSTAR TO RUN DIAGNOSTICS. A CODE OF U0100 IS STORED.

ERRORS WILL CONTINUE FOR 20 – 30 MINUTES AND THEN GO AWAY.

AFTER THAT THE TRUCK IS BACK TO NORMAL UNTIL IT HAPPENS AGAIN.

I HAVE OWNED THE TRUCK FOR 2 1/2 MONTHS AND SEEMS TO HAPPENS ONCE A MONTH SO FAR.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Chevrolet pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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Share your story

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5 COMMENTS
  • Lonnie M

    Bought a 2019 Cheverolet Silverado at the end of August. The brakes went out 3 weeks ago. Took it to the dealership 3 weeks ago and the vehicle is still in the shop. This is a lemon law case. Please call back.

  • David

    Our family purchased a 2019 Silverado in October 2018. The vehicle has less than 5,000 miles and it has developed a jerking motion when coming to a stop. It is extremely disheartening that we made such a large investment with this vehicle and it has not lived up to the hype of Chevy. We have taken it in for service 3 times only one of the times a reset was done and now the motion has increased to every single time we come to a stop. This is supposed to be a reliable family vehicle and it’s more of a lemon, we expected to travel across the country but seems like our reliable 10 year old Toyota is better suited for this task. As a first time Chevy owner I would not recommend this vehicle for an investment of $60,000k all I’ve gotten is a nice looking parked truck but it has not lived up to its hype.

  • Larry F

    We have a new, owned for 2 months, chevrolet silverado 1500 with about 2300 miles on it. While driving my grandsons home about a month ago, the power braking system failed to work. The check brakes light as well as the check engine light both cam e on the dash. After finally coming to a slow stop, after only going 25-30 MPH, I pushed the onstar button and had them check the issue. The answer was that both engine and brakes showed to have a problem and I needed to get it back to the dealer within the next week. After taking a week to get an appointment at the dealer’s shop, I took it in, which is where it still is 3 weeks later.
    My problem is from my readings is that GMC put us in danger knowing there were issues with the braking system

  • Dale A

    While celebrating our 41st wedding anniversary we towed our camper to a KOA. The next day, while detached, we experienced a complete brake failure with our 2019 Chevy Silverado. Fortunately no one was injured. The truck only has 2500 miles. Frankly I’m afraid to tow with.

  • Mike S

    New 2019 Chevy truck LT with about a thousand miles on it. Has anyone had the starter stick while pushing the start button. (like you are using a key and don’t let up on it while starting it) I had to turn it off several times while starting it, walked away for 5 min. and then it worked like it should. Only once but am concerned it will come back and not start.

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