This article was written by Brian Jones, trusted ASE Certified Master Tech and Lemberg Law Expert Automotive Contributor
Click on other model year to view more problems: 2018
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Problems with the Steering and Suspension
Every driver expects the vehicle to steer properly. Otherwise, accidents would be occurring all over the place. Yet, steering issues are a popular topic among Trax owners.
Just look at this NHTSA complaint. “The contact owns a 2019 Chevrolet Trax. The contact stated that the steering wheel vibrated while driving between 40-60 mph. Also, the vehicle wobbled and hesitated. The contact struggled with the steering wheel, but managed to regain control to continue driving. The vehicle was taken to [dealer] to be diagnosed, but the test could not read the codes. The vehicle was not repaired. The dealer stated that the dealer tried to keep and sell the vehicle. The manufacturer was made aware of the failure and did not assist. The VIN was unknown. The failure mileage was 3,000.”
Losing control of the SUV after only 3,000 miles is a terrible experience for any owner. What’s notable is that the steering isn’t the only thing causing people to lose control of the Trax. There is also a recall related to the suspension system. NHTSA Campaign Number 19V312000 talks about the recall of more than 100,000 vehicles with a bad weld on the lower control arms. This might break, which causes separation and loss of control. Between the suspension and the steering, the Trax doesn’t want to stay on track.
Here are some actual complaints logged with the NHTSA about the 2019 Chevy Trax Steering Problems:
WHILE DRIVING IN CITY GOING SLOW SEEMED FINE. GOT ON FREEWAY CAR PULLING OFF RIGHT SIDE OF ROAD , HAVE TO HOLD CONSISTENT HOLD TO THE LEFT ON STEERING WHEEL WHILE DRIVING. CALLED SALESMAN THAT NIGHT , THEY TOOK IT BACK AND MADE ME WAIT . THEY SAID THEY REALIGNED IT AND ROTATED TIRES. SAID TO DRIVE IT 500 MILES AND SEE IF IT GETS BETTER. DROVE 500 MILES NO CHANGE. TOOK IT BACK. DEALERSHIP KEPT IT 4 DAYS. SAID THEY TEST DROVE IT AND SAID IT WAS ROAD CROWN. TOOK IT HOME. NO CHANGE. TOOK IT TO TIRE DISCOUNTERS. CONFIRMED PULLING TO RIGHT. SAID ALIGNMENT IS GOOD BUT STILL HAS PULL TO RIGHT. TOOK IT TO JERRY HAGGS GM DEALERSHIP. THEY REFUSED TO CHECK IT. ALL THIS TIME THE BACK DOORS DON’T SHUT FLUSH AND THE SEALS LEAK. THE ORIGINAL DEALERSHIP REFUSED TO DO ANYTHING ABOUT THE DOORS. THE CAR IS NOW AT GM DEALERSHIP IN MILFORD OHIO. THEY ARE TRYING TO REPLACE THE BACK DOOR SEALS TO TRY TO FLUSH DOORS WITH THE BODY BUT HASN’T CHECKED FRONT END YET. YOU HAVE TO HOLD THE STEERING WHEEL TO THE LEFT WITH A CONSTANT TUG. DRIVING IN RAIN IS WORSE . HAVEN’T OWNED CAR LONG ENOUGH TO SEE WHAT SNOW IS LIKE. THE CAR WAS SITTING IN DRIVEWAY DURING A RAIN STORM WHEN DOORS LEAKED. CAR CONSTANTLY DRIFTS RIGHT WHILE DRIVING SPEED LIMIT.
BEEN AT SHOP 4 TIMES FOR STEERING PROBLEM. CAN’T KEEP CAR DRIVING STRAIGHT
WENT TO DEALERSHIP FOR OIL CHANGE. TOLD TO PULL CAR UP INTO BAY. WHEN TURNING CAR BACK ON THE DASHBOARD LITE UP CLAIMING ISSUE WITH POWER EFFECTING STEERING AND BRAKES. THEY PERFORMED A DIAGNOSTIC TEST AND FOUND NO ISSUE. TOLD ME IF IT HAPPENS AGAIN LET THEM KNOW AND I SHOULD PULL OVER TO THE SIDE OF THE ROAD, WITH MY FLASHERS ON, AND TURN THE CAR OFF WHICH WOULD TRIP IT. I ONLY LEASED THIS CAR IN MARCH 2019 WITH 79 MILES. THERE HAS ALREADY BEEN ONE RECALL ON THIS MAKE AND MODEL.
Here are some actual complaints logged with the NHTSA about the 2019 Chevy Trax Suspension Problems:
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. WHILE DRIVING 30 MPH, THE VEHICLE PULLED TO THE RIGHT. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION), BUT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DAVID MAUS CHEVROLET, BUT THE PART WAS NOT AVAILABLE. THE VEHICLE HAD BEEN AT THE DEALER FOR ONE MONTH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 9-5410553050. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. PARTS DISTRIBUTION DISCONNECT.
Problems with the Electrical System
A quick look at the electrical system shows the same level of defects.
Another NHTSA complaint states, “The contact owns a 2019 Chevrolet Trax. The contact received a recall notice for NHTSA Campaign Number 19V312000 (Suspension). [Dealer] stated that the part was not available and would be ordered in July of 2019. The dealer stated that they would call the contact back, but never did. The contact also stated that the heating and cooling components would not function properly and it took an excessive amount of time to cool or heat the vehicle. Also, the accessories would not charge her devices. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 300.”
It took a mere 300 miles for this Trax to fail. The owner basically got the chance to drive it around town before it fell apart. While the original problem stemmed from the first recall addressed, there were other issues that became apparent. It seems that Chevy has a handful of electrical complaints to deal with. That’s what prompted another recall labeled with NHTSA Campaign Number 18V774000. It turns out that select models have a malfunctioning Sensing Diagnostic Module that wasn’t turned off from manufacturing mode and prevents the air bags from deploying during a crash. This is a severe electrical problem that should never have occurred and could cost lives. Instead of putting the U in SUV, this model puts you into the windshield after a crash.
Here are some actual complaints logged with the NHTSA about the 2019 Chevy Trax Electrical System Problems:
VEHICLE IS JUST OVER 300 MILES AND THE LED DISPLAY HAS STOPPED WORKING. FIRST IT WENT WHITE AND NOW IS COMPLETELY DARK. NO BACK UP CAMERA EITHER.
Problems with the Brakes
The brakes are designed to stop the vehicle and prevent accidents, but it’s already apparent that Chevy isn’t concerned about owners crashing.
This NHTSA review illustrates problems with the braking system as well. It says, “The contact owns a 2019 Chevrolet Trax. While operating the vehicle, the service brake indicator illuminated and the brake pedal traveled to the floorboard while attempting to stop. The vehicle was taken to [dealer] where it was diagnosed that the brake line had become disconnected and needed to be replaced due to a loose driver’s side brake caliper hose bolt. The vehicle was repaired and the failure was remedied. The manufacturer was not notified of the failure. The failure mileage was 7,500.”
Again, it’s made clear that the Trax was not built to last. All of these failures occurred within the first 7,500 miles, which is downright unacceptable. Even Service Bulletin #PIC5704F illustrates the dysfunction of Chevy. In this communication, the automaker tells the technicians to check the Brake Pressure Modulator Valve assembly to ensure all of the shipping material has been removed. It doesn’t appear that the company can get the basics down, let alone create a quality vehicle. Instead of the U standing for you in the tagline, maybe it should read “putting the U in unacceptable.”
Here are some actual complaints logged with the NHTSA about the 2019 Chevy Trax Brake Problems:
VEHICLE ACCELERATED WHEN BRAKES WERE APPLIED COMBING TO A STOP LIGHT
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