This article was written by Brian Jones, ASE Certified Master Tech and Lemberg Law Automotive Contributor
Americans want SUVs right now and the 2019 Ford Edge seems to fit the bill. The automaker claims that it is the “first SUV from the Ford Performance Team,” but owners aren’t impressed. This Ford SUV suffers from a defective electrical system, malfunctioning powertrain, dangerous seat belts and a poorly-built structure.
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Problems with the Electrical System
With all of the new safety systems and technologies in today’s vehicles, the electrical system must be working correctly to bring about the right experience. Yet, the Edge seems to struggle in this department.
Here is an Edmunds review that discusses some problems. “So I bought this car on 11/23 but it came from the factory with a broken touchscreen. 1 week later, new one installed and had problems with Apple car play. They replaced the screen and still had the same problem. Next they replaced a module and then Apple car play worked about 80% of the time. Then the AWD Malfunction warning occurred on a Saturday, dropped it at service on Monday, picked it up on Wednesday by Saturday I got the same AWD Malfunction light. Took it back to service on Feb 25, 2019. Today is day 51 straight that it has been in the shop at Ford dealer. They’ve replaced at least a rear end differential, the rear end wiring harness, some modules and still the problem exists. They even sent an engineer from Ford and it sits in the shop with no estimate on when it will be fixed. I keep asking for my money back or a replacement vehicle but Ford keeps refusing. It’s been in for repairs 61 days of its less-than 5 months of being on the road. That is well within the qualifications as a LEMON in the state of Texas but they won’t acknowledge that fact.”
There are also well-known issues with the backup camera. Service Bulletin #TSB 19-2282 discusses a solid blue screen error along with other intermittent issues. To repair it, the system needs to be reprogrammed. Apparently, having a vehicle made from the Ford Performance Team means nothing when it comes to the electronics.
Here are some actual complaints logged with the NHTSA about the 2019 Ford Edge Electrical Problems:
LOST ALL POWER WHILE DRIVING ON HIGHWAY. I WAS ABLE TO COAST VEHICLE TO SHOULDER OF HIGHWAY AND THEN RESTART VEHICLE
Problems with the Transmission
The powertrain consists of many parts, the most important being the transmission. Considering this vehicle was engineered by the Ford Performance Team, it would be expected that the powertrain would be functional, but that’s not the case.
Another Edmunds review talks about more concerns. “Beginning at 400 miles, had issues with heavy clunking from under vehicle under acceleration. After 24 days in the shop without answer, Ford engineers determined it was a bad PTU, and since being replaced, only had it happen a couple more times. Also having issues with sluggish acceleration. If driving steady and lift off throttle, when I pick it back up, the vehicle doesn’t respond quickly to the throttle. Like there is a lag. Still working to demonstrate this to dealer, but frustrating and a safety concern. Also some issues where the Sync screen backlight doesn’t turn off.”
Ford does talk about the problems occurring with the transmission. Service Bulletin #TSB 19-2313 says that the transmission can experience a harsh upshift and downshift, as well as harsh engagement. These faults can cause a driveline clunking noise. To repair this, the technicians must update the powertrain control module software. The truth is, this vehicle operates nothing like the other creations from the Ford Performance Team. If this were a NASCAR participant, it would come in last place.
Here are some actual complaints logged with the NHTSA about the 2019 Ford Edge Transmission Problems:
TRANSMISSION ISSUES, SLIPS, SEEMS TO GET STUCK BETWEEN GEARS, CONSTANTLY SHIFTING, JERKY STARTS, JERKY STOPS, SHIFTING IS VERY OBVIOUS, ALWAYS UP AND DOWN
Problems with the Seat Belts
Considering how long seat belts have been installed in vehicles, it seems quite impossible that there would be any defects with the belts, but that’s not the case.
Look at what this NHTSA user says. “Rear back seat belt does not work, took 3 weeks to get a replacement. Seat belt was on back order.”
It turns out that the Edge is suffering from a major recall related to this basic system. NHTSA Campaign Number 19V766000 states that the driver-side seat belt pretensioner anchor might not have been crimped properly, allowing the webbing to detach from the anchor during a crash. Is this how the Ford Performance Team would protect its race car drivers? Maybe the Edge should come equipped with a five-point harness instead.
Problems with the Vehicle Structure
While the Ford Edge isn’t the most expensive SUV on the market, consumers still expect it to be made with decent materials, yet this is just another source of disappointment.
One last Edmunds review states, “Very annoying rattle in back seat area during cold weather. Once interior warms noise diminishes but still present. Previously owned Buick Regal for 8 years not one rattle or squeak. Normally we own new vehicle for about 8 years.”
When looking at all of the structure-related concerns, it becomes evident that the Edge isn’t built the way it should have been. Even Service Bulletin #TSB 19-2224 talks about a snapping or popping noise coming from the back of the SUV when the liftgate opens or closes. The cause stems from a reverse lamp that is interfering with the securing tabs. To correct it, technicians will need to make some adjustments to the rear lighting. Now, if visiting the Ford dealership for repairs was more like taking a pit stop, customers would be much happier.
Here are some actual complaints logged with the NHTSA about the 2019 Ford Edge Structure Problems:
DIFFERENTIAL RATTLED WHEN TURNING CAUSING STEERING WHEEL TO VEER. CAR BRAND NEW AND FORD DEALER REPLACED ENTIRE DIFFERENTIAL – AT SAME TIME HAD TO TIGHTEN LUG NUTS ON BOTH SIDES OF REAR AXLE.
Your Lemon Law Legal Rights
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