2019 Honda Pilot Top Complaints and Problems – Is Your Car A Lemon?

Electrical and engine issues among the top complaints received by the NHTSA from vehicle owners

The 2019 Honda Pilot continues the long line of this model as a family favorite vehicle. Discerning customers purchase this SUV because it has long been synonymous with reliability and affordability. For this model year, the automaker claims it will help owners “Arrive in Style.” Unfortunately, many of today’s drivers have trouble arriving in the first place because of the malfunctioning engine and defective electrical system.

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Electrical System

Many owners of the Honda Pilot find difficulty using the infotainment system. It either malfunctions or shows a blank screen.

Among the many reviews available on the internet, read this one from an Edmunds user. “Steering wheel controls freeze up and error message on display occurred 9 days after buying car.  I have been having problems with controls freezing up and have getting error messages ever since. The dealership changed the infotainment system but problems were not fixed.  Come to find out, Honda was aware of these problems and is not fixing.  If this has been happening to you, you are not alone and more importantly it is not normal.  There is a class action suit that you should be aware of if you are having these problems.”

It appears the company faces many electrical problems, not just this one. In fact, their service bulletins are filled with unusual quirks such as a clock that is persistently an hour off or the CarPlay beeps and then stops working. Even Service Bulletin #A19030B talks about how the speaker system might crackle and pop because of a poor connection. Apparently the Pilot wants to be more like Rice Krispies, but most owners aren’t interested in strange noises and defective equipment while driving to work.

Here are some actual complaints logged with the NHTSA about the 2019 Honda Pilot Infotainment Problems:

HONDA INFOTAINMENT ISSUE: PURCHASED A NEW 2019 PILOT (TOURING) WITH 22 MILES ON IT ON 22 JULY 2019. ON 26 JULY 2019 WHILE DRIVING ON I-10 FROM PHOENIX THE AUDIO QUIT AND THE SCREEN WENT BLANK. ONCE WE STOPPED AND USED REVERSE DISCOVERED THERE WAS NO BACK UP CAMERA AND THE SCREEN WOULD NOT TURN OFF WHEN THE CAR WAS TURNED OFF.TOOK TO DEALER, THEY “FIXED” IT. ON 5 AUG 2019 SAME PROBLEM REOCCURRED. TOOK TO THE DEALER AND THEY FIXED IT AGAIN. FROM 5 AUG TO TODAY (11 AUG) THE SYSTEM HAS OPERATED LIKE IT SHOULD. I DID HAVE THE ABILITY TO SEE WHAT SPEED I WAS GOING AND OTHER GAUGES WORKED. I HAVE READ NUMEROUS REPORTS THAT EVEN THOSE FEATURES WENT BLANK FOR OTHERS.DRIVING FROM TUCSON AZ TO SAN DIEGO, CA TOMORROW AND I AM VERY CONCERNED ABOUT THIS DEFECT HAPPENING WHILE IN THE MIDDLE OF NOWHERE ON I-8! THERE IS NO EXCUSE FOR AN AUTO MANUFACTURER TO NOT LET PEOPLE KNOW WHAT THE STATUS OF A FIX IS AND WHEN TO EXPECT A RESOLUTION TO THE PROBLEM. I HAVE READ NUMEROUS ARTICLES AND EXPERIENCED IT MYSELF, THE DEALERS ACT LIKE THEY HAVE NOT HEARD OF THIS ISSUE. HOW COULD PEOPLE INVOLVED ON THE CAR BUSINESS NOT KNOW OF MAJOR PROBLEM THAT 1000S OF PEOPLE ARE HAVING, IT IS LIKE THE HONDA CORP PASSED THE WORD TO PLAY DUMB. I TRULY LIKE THE HONDA PILOT, TRADED IN A 2016 EXL FOR THIS NEW CAR. WOULD REALLY LIKE FOR THE CAR TO PREFORM AS ADVERTISED FOR MY (FAMILY) COMFORT AND SAFETY. SAFETY BEING THE MAIN CONCERN HERE.

I PURCHASED MY VEHICLE IN MARCH OF 2019, BY MAY MY DASH/RADIO WENT OUT. FIRST IT STARTED WHEN BLUETOOTH WAS CONNECTED, IT WOULD SOUND LIKE A CRACKING NOISE, LIKE STATIC. THIS IS ALL WHILE VEHICLE IS ON AND IN DRIVING MODE. IT WAS A SCARY SOUND LIKE THAT OF AN ELECTRICAL FIRE WAS GOING TO HAPPEN AT ANY SECOND. ULTIMATELY, BOTH DASH AND RADIO COMPLETELY SHUT OFF AND DIDN’T COME BACK ON. I TOOK IT IN TO THE DEALERSHIP, THEY KEPT MY CAR FOR ALMOST A MONTH AND FINALLY GAVE IT BACK AND STATED THAT THE WIRE HARNESS WAS LOOSE, OR NOT PROPERLY INSTALLED AND THEY HAD RE DONE IT PROPERLY. ALMOST 2 MONTHS LATER THE CRACKING NOISES STARTED AGAIN, AND WOULD SPONTANIOUSLY CUT OFF THE BLUETOOTH. THEN A FEW WEEKS LATER THE DASH WOULD RE START ( SHUT OFF AND THEN BACK ON) BLUETOOTH WOULD NOT CONNECT AND SAME NOISES ALL OVER AGAIN. NOW MY DASH TURNS ON SOMETIMES AND THE RADIO DOES NOT CONNECT AND IS A BLACK SCREEN. IT DOES TURN ON SOMETIMES, BUT THIS IS A NEW CAR AND IT’S VERY ANNOYING. HONDA WAS NOT ABLE TO FIX THE PROBLEM, AND I HAVE HEARD SIMILAR ISSUES FROM OTHER OWNERS OF MY SAME VEHICLE.

WHILE DRIVING THE CAR IN MOTION, THE INFOTAINMENT SYSTEM PERIODICALLY AND RANDOMLY WILL ‘LOSE CONNECTION’ AND BLACKOUT. WHEN THIS HAPPENS THE ENTIRE DASHBOARD BLACKS OUT AND THERE IS NO INFORMATION REGARDING EMERGENCY WARNINGS OR SPEEDOMETER FOR AT LEAST 10 SECONDS, SOMETIMES MORE. I HAVE NO IDEA OF HOW FAST I AM GOING OR IF THERE ARE ANY EMERGENCY WARNINGS. I HAVE TAKEN TO HENNESSY HONDA IN WOODSTOCK, GA FOUR TIMES AND THEY HAVE NOT FIXED THE PROBLEM. THERE IS ALSO RANDOM STATIC ON THE ENTIRE SYSTEM.

Engine

The engine is arguably the most critical part of any vehicle. It provides the power needed to move and must be reliable. While many Honda vehicles have earned a reputation of being reliable, the 2019 Pilot isn’t one of them.

Just look at this NHTSA complaint. “I purchased a new 2019 Honda Pilot EX-L in December 2018. I was recently exiting an off ramp from an interstate and when I pressed the accelerator to merge into traffic the vehicle hesitated significantly and the Check Engine Light started flashing. I then continued a few miles which I had remaining to my house and the vehicle would accelerate very poorly and the engine would shake under acceleration. The manual states that a flashing light is an engine misfire. I started the vehicle on Monday morning to take it to the local Honda dealer and it drove normally down to the dealer. After checking the engine computer, they could find no fault codes for the Check Engine Light flashing the day before. They gave me back the vehicle and said there was nothing they could do at this time. I feel that this is a very serious problem and it appears that a few other complaints have been filed for the same issue. Having a vehicle that loses a significant amount of power can be a serious safety issue and I highly suggest that Honda look into this matter carefully. This should not happen to a brand new vehicle with 2,200 miles or any vehicle for that matter.”

The automaker has faced numerous engine troubles on this model. Service Bulletin #APaS09092019904 discusses a chirping noise coming from the engine compartment. Because the technicians don’t understand what is causing it, they were looking for feedback from customers. Furthermore, there is a significant recall because of the engine. In NHTSA Campaign Number 19V298000, we see that nearly 100,000 vehicles were affected. It appears that the timing belt teeth could separate from the belt. If this happens, the engine might stall and cause a crash. In response, the company is replacing the affected timing belts along with any other damaged engine components that break as a result of this malfunction.

Honda might be right – the Pilot features plenty of style, but will it arrive? That’s the main question to ask. Between the defective engine along with the endless complaints about the infotainment system and electrical equipment, there are just too many faults to deal with when it comes to owning this SUV. Owners are frustrated and ready to trade it in for a vehicle that actually arrives – the way it should.

Here are some actual complaints logged with the NHTSA about the 2019 Honda Pilot Engine Problems:

TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED AND THE CHECK ENGINE, HILL START ASSIST, TRAILER STABILITY ASSIST, POWER STEERING, LANE DEPARTURE LITIGATION, BLIND SPOT, TRANSMISSION, AND EMISSION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FIRST TEXAS HONDA TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 09223186. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

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2 COMMENTS
  • Syla T

    I have 2019 Honda Pilot Touring, all kind of problem starts after reaching 3000 miles. No audio, phone doesnt work, bluetooth doesnt work, black screen, how Honda put this junk into this car? After reading this, I think I dont even bother to contact dealer to waste my time.

  • Joanne

    Honda Pilot 2019 computer problems. Every 2 weeks

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