2019 Subaru Crosstrek Top Complaints and Problems – Is Your Car A Lemon?

Steering, electrical, windshield cracking and engine issues among the top complaints received by the NHTSA from vehicle owners

Now that America demands compact sport utility vehicles, the 2019 Subaru Crosstrek has become a popular option. Even the automaker states that it is “engineered for a long, interesting life.” What is seen is that this model does provide plenty of adventure, but not for good reasons. The electrical system is faulty, it has a defective engine and spontaneously breaking windshields

Click on other model year to view more problems: 2018

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Electrical and Steering

Electrical systems run every aspect of today’s vehicles. These components must be functioning correctly in order to start the vehicle and enjoy all of the accessories. With the 2019 Subaru Crosstrek, there have been numerous complaints.

One review on Edmunds says, “I have the 2019 Crosstrek Premium Limited – leather, premium sound, moonroof, heated seats, EyeSight, etc. It was to be my 3rd Subaru after owning a 2002 Subaru Outback Wagon and 92 Legacy Wagon – and my 1st NEW one. Immediately, it had problems with the radio not being able to remember presets and forgetting the radio stations, as if you disconnected the battery. Annoying considering I paid for premium sound. Issue after two Subaru visits: Faulty Radio Unit with open circuit. Solution: RADIO REPLACED under warranty. Next Issue: Started having rubbing noise at highway speed – like 8,000 miles if that. At 13,000 I brought it in for the 3rd time (friction while turning left, cyclical noise) and was told I need a NEW TRANSMISSION. Yes, this is a CVT paddle shifters. TRANSMISSION REPLACED under warranty. Now at 18,000, the noise is back and on my weekend road trip, the NEW TRANSMISSION OVERHEATED, twice while climbing two different mountain passes on the highway! Had to pull over to let it cool as if I’m driving a VW Bus.  It is now back at Subaru again and was told it needs a NEW TRANSMISSION COOLER (kinda like a radiator). 3rd Major Repair, none of which ever hit MySubaru.com’s page, but I confirmed they do report to CarFax, so if discovered, this repair history will decrease my resale value! And just FYI, no they don’t extend your warranty when they replace a major part so the new transmission would have 36k less the 13k I already put on the car if I hadn’t upped the warranty from the very beginning. Buyer beware.”

It doesn’t take long to see that the electrical problems cause major issues with this model. There was even a recall labeled with NHTSA Campaign Number 19V065000 that discusses how the power steering assist can fail. When this happens, it requires a higher steering effort and might lead to a crash. It appears that a connector inside the EPS unit short circuits resulting in the loss of power steering. One thing is for sure – the lack of power steering is sure to lead to an interesting life, especially for people without the muscle power to get the vehicle off of the road.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Crosstrek Steering Problems:

TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. WHILE DRIVING APPROXIMATELY 30 MPH OVER AN UNEVEN SURFACE, THE VEHICLE VEERED TO THE RIGHT. THE STEERING WHEEL HAD TO BE STRAIGHTENED BY FORCE BY THE CONTACT. THE CONTACT STATED THAT THE FAILURE OCCURRED ALL THE TIME EVER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT AN APPOINTMENT WAS SCHEDULED WITH WILKINS SUBARU (6917 RICHIE HWY, GLEN BURNIE, MD 21061). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3,000

DRIVING 70 MPH, CRUISE ON BUT NOT SET, LANE KEEP ASSIST WAS ON. DRIVING DOWN MIDDLE OF MY LANE ON THE HIGHWAY THE CAR ABRUPTLY TURNS TO THE RIGHT. I COULD NOT RECOVER FAST ENOUGH TO AVOID GOING INTO THE NEXT LANE. BECAUSE I WAS OVER THE LINE, THE LANE DEPARTURE GAVE ME AN ALERT. A FEW DAYS LATER IT HAPPENED FOR THE 2ND TIME. SAME SPEED, SAME ABRUPT FORCE TURNING THE CAR, THIS TIME TO THE LEFT. I MAY HAVE BEEN CLOSE THE THE RIGHT SIDE OF MY LANE BUT NONETHELESS, IT SUPPOSE TO NUDGE THE STEERING WHEEL BACK INTO MY LANE. NOT AN ABRUPT TURN. IT CERTAINLY GETS YOUR ATTENTION AND COULD CAUSE AN ACCIDENT.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Crosstrek Electrical Problems:

I PURCHASED MY 2019 CROSSTREK IN NOVEMBER OF 2018. ON NUMEROUS OCCASIONS THE RADIO / TOUCHSCREEN RESETS ITSELF. HOWEVER BEFORE EACH SELF STARTED RESET A LOUD BUZZING OR STATIC NOISE COMES ACROSS THE SPEAKERS SCARING THE EVER LIVING DAYLIGHTS OUT OF ME (THE DRIVER). THIS IS A SAFETY CONCERN / HAZARD AS I WAS DRIVING ON THE INTERSTATE ON ONE OCCASION OF THIS. I HAVE HAD THE WHOLE SYSTEM REPLACED BY MY DEALERSHIP AT NO CHARGE 1 MONTH AFTER PURCHASE. YET THE RADIO STILL HAS THE SAME ISSUES. ALL RADIO STATIONS I HAVE PROGRAMMED IN ARE ERASED WITH EACH SELF RESTART OF THE RADIO / TOUCH SCREEN THAT GOD AWFUL NOISE STILL HAPPENS. SUBARU DEALERSHIP SAYS THERE ARE NO SOFTWARE OR HARDWARE UPDATES AT THIS TIME. SO WHAT THE HECK GIVES!! SERIOUSLY SOMEONE IS GOING TO CRAP THEIR PANTS AND HAVE A HEART ATTACK DRIVING THIS VEHICLE WHAT THE RADIO BLASTS STATIC AIR WAVES ACROSS OUR SPEAKERS!

MY NEW SUBARU CROSSTREK HAS A PROBLEM WITH THE RADIO PRESET STATIONS. I PROGRAMMED THEM SOON AFTER I PURCHASED THE CAR BUT 6 WEEKS LATER THE PRESET STATIONS DISAPPEARED AND ONLY THE PRE-INSTALLED (FREE TRIAL) STATIONS ON SXM RADIO WERE WORKING. I HAD TO REPROGRAM THE STATIONS. WHEN I CALLED THE DEALERSHIP, AUTO FAIR OF HAVERHILL, MA, THEY SAID THEY WERE AWARE OF THE “RECALL” (THEIR TERM NOT MINE) BUT THAT THE RECALL WAS RECALLED DUE TO PROBLEMS WITH THE “SOFTWARE UPDATE “. THEY ASKED ME TO CALL AGAIN NEXT WEEK TO SEE IF A SOLUTION IS AVAILABLE

Engine

Looking at the other vital components, it’s only right to examine the engine. After all, this is the heart of any vehicle and must be ready to handle many years of abuse. With the 2019 Subaru Crosstrek, owners find that this engine isn’t all it is cracked up to be.

One NHTSA reviewer says, “While driving down interstate highway, lots of warning lights suddenly appeared on dashboard. Car would only brake, not accelerate. After safely pulling off to side of road, car engine would not start. I was initially told the ECM (computer) failed, but now it’s an engine problem. Nearly 2 weeks later, car is still in the shop.”

It’s evident that Subaru knows there are troubles with this engine. Even in Service Bulletin #16-121-19, they discuss a tapping -type sound coming from the engine and CVT. It’s most often heard right after the engine is warmed up. To repair the problem, technicians are told to loosen the six converter bolts to drive plate bolts, rotate the drive plate and re-secure the bolts. While the automaker was busy designing a vehicle engineered for a long, interesting life, they must have forgotten to put the parts on right and tighten all the bolts properly.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Crosstrek Engine Problems:

CAR HAS REPEATEDLY TURNED ITSELF OFF WHILE DRIVING. TWICE, WHEN PRESSING THE BRAKES WHILE EXITING THE HIGHWAY, ALL DASHBOARD LIGHTS (EYESIGHT ALARMS, CHECK ENGINE, ETC.) WILL TURN ON. WHEN THE CAR COMES TO A STOP, THE OIL LIGHT ALSO TURNS ON AND THE ENGINE SHUTS OFF, ESSENTIALLY PUTTING THE CAR IN NEUTRAL. THE DASH INSTRUCTS TO PUT THE CAR IN PARK. THE CAR STARTS AGAIN AFTER PUSHING THE IGNITION TO TURN OFF THE CAR AND TURNING IT BACK ON AGAIN, BUT WILL HAVE THE SAME THING HAPPEN THE NEXT TIME THE BRAKES ARE PRESSED AND THE CAR SLOWS DOWN. IT HAS TURNED OFF TWICE WHILE THE VEHICLE IS IN MOTION, GOING SLOWLY. AFTER THREE FIRST INSTANCES OF THIS PROBLEM, THE CAR WAS TOWED TO THE DEALER WHERE THEY FOUND A “FATAL ERROR OF THE ECM” AND THE MAIN COMPUTER IN THE CAR WAS CHANGED AND THE GROUNDS WERE TESTED. THE SECOND INSTANCE OF THIS PROBLEM OCCURRED ON THE SAME DAY THE VEHICLE WAS PICKED UP FROM REPAIRS. THE CAR HAD ~200 MILES WHEN THE PROBLEM FIRST OCCURRED AND HAS LESS THAN 250 CURRENTLY. IN SUMMARY, THE CAR HAS TURNED OFF, MAKING IT UNABLE TO ACCELERATE, WHILE IN TRAFFIC ON SEVERAL OCCASIONS. THERE WERE ISSUES WITH APPLE CARPLAY GLITCHING JUST BEFORE EACH INSTANCE OCCURRED. THE INSTANCES WERE EXACTLY ONE WEEK APART

Windshield

One of the last things anyone expects to fail on a new car is the windshield, yet that is exactly what is happening to Crosstrek drivers around the country.

Just look at this review left on the NHTSA website. “Front windshield near drivers side bottom portion defroster area (all the way down starting from behind black plastic cover) has developed a 7-inch crack ending for time being in a fish hook at top of crack. Dealer claims extremely small pin size strike point was cause. Also acknowledged that Subaru windshields with eyesight camera system behind glass are extremely thin for eyesight to work properly. I will have to replace glass at my expense. I’ve been driving for 50 years and have never seen a pin size impact cause this much damage to a windshield. Faulty manufacturing process? Also contacted Subaru N. America and they stated that if a strike point was cause that they would not cover replacement.”

While the current recall doesn’t address the windshield specifically, it shows that they have had other trouble with glass. NHTSA Campaign Number 19V404000 discusses Crosstrek vehicles with a driver’s side rear door that has improperly tempered glass that shatters. To fix the problem, dealers must replace the window. It’s safe to assume that the windshields are created from the same defective glass. It only takes a minute to find countless reviews of customers with broken windshields, yet the dealers continue to blame the consumers. Owners of the Crosstrek might face an interesting life, but they will most likely look to find another brand of car to continue that journey.

Here are some actual complaints logged with the NHTSA about the 2019 Subaru Crosstrek Windshield Cracks Problems:

A FEW DAYS AGO MY NEW SUBARU CROSSTREK DEVELOPED A SPONTANEOUS CRACK IN THE WINDSHIELD. THE CRACK STARTED AT THE DASHBOARD NEAR THE DEFROSTER AND EXTENDED UP ALMOST TO THE ROOF. I HAD IT REPAIRED BY SAFELIGHT WINDSHIELD SPECIALISTS WHO AGREED WITH ME THAT THERE WAS NO EVIDENCE OF A ROCK OR OTHER DAMAGE TO THE WINDSHIELD TO EXPLAIN THE CRACK. AFTER DOING SOME RESEARCH IT APPEARS THIS HAS BEEN A PROBLEM WITH OTHER SUBARU MODELS AND I THINK THEY SHOULD BE RECALL THESE CAR TO FIX THIS DANGEROUS PROBLEM.

WINDSHIELD CRACKS EXTREMELY EASY! WAS ON THE FREEWAY THIS MORNING AND SOMETHING SMALL (I DIDN’T EVEN SEE ANYTHING) HIT THE WINDSHIELD, WASN’T EVEN A LOUD THUD, AND THE WINDSHIELD INSTANTLY SPLIT 6″ I HAVE HAD PRIOR BIG ROCKS HIT OTHER VEHICLES, WITH LOUD THUDS, AND JUST GET TINY CHIP MARKS THAT WEREN’T EVEN FILLABLE WHEN I HAD THEM EXAMINED BY A BODY SHOP! THIS SOUNDED AS LIGHT AS A A BUG HITTING IT. IT SHOULD NOT HAVE SPLIT THAT EASILY. THIS WINDSHIELD IS EITHER THIN, OR MADE FROM SOME CHEAP MATERIAL? FOR A SUV RATED AS A OFF ROAD VEHICLE, THAT IS VERY DANGEROUS, AND THEY NEED TO DO SOMETHING ABOUT IT.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Subaru pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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