This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
AFNI, Inc. is a third-party collection agency based in Illinois. AFNI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and threatening to take actions that cannot legally be taken. If AFNI has contacted you about past due collection items,make sure you know your rights before responding.
Have questions? Call us now at 475-277-1600 for a Free Case Evaluation.
Our services are absolutely FREE to you.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Afni, Inc. was founded in 1936 and incorporated in 1965.The BBB established a profile page for AFNI in 1993.The BBB lists AFNI as a collection agency that uses the alternate business names, Afni/Bloom and AFNI. Buzzfile estimates AFNI’s annual revenue at $401.8 million and the size of its headquarters staff at 200 employees, with an estimated total of 3,400 employees across all locations.
According to its website, AFNI “is a global team of people passionate about helping brands develop meaningful and profitable relationships with their customers.” AFNI’s “channel strategies and customer life cycle solutions give …clients different ways to connect with their customers for many reasons.” In addition, AFNI’s “contact center teams know what it takes to get the results …businesses need.”
AFNI’s focus is on collecting debt for three main industries. First, AFNI specializes in collecting delinquent debts for “telecommunications, wireless, internet, and cable/satellite companies.” Second, AFNI’s insurance division focuses on services ranging from “care and billing support to full subrogation management and premium collections to help insurance companies get more from policyholder relationships and their own operational processes.” Finally, AFNI’s clinical healthcare and insurance division utilizes a “contact center and back office operation to help healthcare companies manage patient relationships from start to finish.”
AFNI’s consumer collections division uses their CARE first philosophy to “blend traditional customer care strategies with…collections expertise” to protect their clients’ brands, “even when collecting on a past due account.” Their “data scientists collaborate with experts in academia and business…to create industry-leading models that bring …customer profiles and behavior into focus.” AFNI also offers first-party billing services in the clients’ name for pre-charge-off delinquent accounts. Finally, AFNI offers many business process outsourcing services, including customer growth and acquisition; customer care and loyalty; insurance subrogation; call center solutions; digital engagement; and back office processing.
AFNI has locations throughout the United States, as well as in The Philippines. They cite affiliation with several professional associations, including the Telecommunications Risk Management Association, Inc. (TRMA); the National Association of Subrogation Professionals(NASP); and the International Association of Credit and Collection Professionals (ACA International). However, their website does not provide any information about their regulatory compliance polices, and there are no links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of October 2019, the BBB has closed 464 complaints against AFNI in the preceding 3 years, with 78 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections, although 39 complaints cited problems with customer service and 14 complaints cited problems with advertising and sales. As of April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 161 complaints involving AFNI. Justia lists at least 25 cases of civil litigation involving AFNI.
1310 Martin Luther King Drive
Bloomington, IL 61701
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Afni would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Get Free BBB A+ Attorney. Call 475-277-1600 NOW
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Cases Filed in Federal Court
In January 2016, in United States District Court for the Southern District of Indiana, Indianapolis Division, a judge issued a decision in a case alleging AFNI had violated several provisions of the FDCPA. In this case, the plaintiff in 2012 had hired an attorney, who sent a letter to AFNI explaining that the plaintiff was now represented by an attorney regarding“‘all debts that she may have’ and that AFNI should ‘immediately terminate any further direct or indirect contacts with’” the plaintiff. The letter included contact information for the plaintiff, the last four digits of her social security number, and a statement indicating that “any further direct or indirect contacts with the plaintiff will result in the… filing of a claim against” them. One year later, the plaintiff filed for bankruptcy, and AFNI was listed as on the plaintiff’s “bankruptcy schedule as the creditor for three of the plaintiff’s debts, namely collection accounts from” 3 telecommunications providers. AFNI received the bankruptcy notice shortly thereafter, and it contained information about the plaintiff’s attorney, including his contact information. The plaintiff’s debts were discharged under bankruptcy a few months later, and AFNI was notified the same day. AFNI failed to update the account information for one of the discharged accounts.
Subsequently, about 5 months after the debts were discharged under bankruptcy, AFNI obtained a credit report on the plaintiff and sent her a collection letter with a settlement offer for the account they had failed to update. Instead of responding to the letter, the plaintiff took it to her attorney, who filed a complaint against AFNI, citing violations of FDCPA Sections 1692c, 1692d, 1692e, and 1692f, as well as the Fair Credit Reporting Act, Section 1681b(f). Section 1692c of the FDCPA prohibits a debt collector from “communicating with a consumer in connection with the collection of any debt if the debt collector knows the consumer is represented by an attorney.” The court upheld the plaintiff’s right to sue AFNI on this count. Section 1692d prohibits debt collection agencies from engaging “in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt.” The court upheld AFNI’s objection to this charge because the letter did not use language that was threatening or abusive. Section 1692e prohibits “the false representation of the character, amount, or legal status of any debt.” The court upheld the plaintiff’s right to sue AFNI on this count. Section 1692f prohibits a “debt collector from… using unfair or unconscionable means to collect or attempt to collect any debt.” The court upheld AFNI’s objection that the letter itself did not violate this section of the FDCPA. As for the FCRA violation, the plaintiff argued that AFNI had “obtained her credit report after her debt was discharged in bankruptcy,” and that because they “no longer had a permissible purpose” for obtaining the report, their conduct violated the FCRA. The court upheld her complaint. The case was set for trial to determine the amount of damages to be awarded to the plaintiff.
Press Releases of Lawsuits Brought On By Lemberg Law
November 13, 2015. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Southern District of Texas. The case, against AFNI, charges the debt collection agency with violating federal law and asks for $1,000 in statutory FDCPA damages, $500 to $1,500 per call in statutory TCPA damages, plus other relief.
Robocalls are getting more sophisticated, but hearing a prerecorded voice when you answer the phone is a definite giveaway. Our client said that AFNI robocalled his cell phone, and that when he answered, a recorded voice asked him to hold for the next available representative.
At one point, our client mailed a cease and desist letter to AFNI, telling them not to contact him. Even so, he says that they continued to robocall his cell phone.
This lawsuit charges that AFNI violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; and by using unfair and unconscionable means to collect a debt. It also charges that AFNI violated the Telephone Consumer Protection Act (TCPA) by placing automated calls to our client’s cell phone without his consent.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue AFNI for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Consumers have reported this agency harassing them from the following numbers:
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
What Our Clients are Saying
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“My mom and I want to say thanks to the team of Lemberg Law for all the hard work and effort that was taken to take care of the debt collector and the Fair Debt Collection Practices Act. Because of this, the phones do not ring off the hook .”
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
The brief answer is yes. We can help. Call us today.
Share your story
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.