ARstrat is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
ARstrat, LLC is a third-party collection agency based in Texas that specializes in collecting delinquent healthcare bills. ARstrat has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including making false statements and failing to verify debts. If ARstrat has contacted you about past due collection items, make sure you know your rights before taking action.
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According to the Better Business Bureau (BBB), ARstrat, LLC is a legitimate collection agency. The BBB established a profile page for ARstrat in 2015.
According to its website, ARstrat “is an industry leading collection and bad debt resolution provider for the healthcare industry…that prides itself on providing clients with a customer-oriented collection program that allows patients to be fully engaged in the RCM process.” ARstrat offers its services exclusively to healthcare providers, including “hospitals, clinics, academic healthcare centers, and other healthcare organizations.” Their accounts receivable services are comprised of three main divisions—patient collection services; integration strategy and performance reporting; and account litigation services.
ARstrat’s patient collections division “offers an extremely cost-effective, customer-oriented means of resolving unpaid self-pay accounts… with a team that maximizes cash recovery while maintaining clients’ positive image.” Patient collection services include collector follow-up, credit bureau reporting, charity care processing, and robust online payment portal options.
ARstrat’s integration strategy and performance reporting division employs “experienced healthcare RCM professionals to assist hospitals and medical facilities with the integration of powerful bad debt solutions” by providing “partnership value adds”; data mining; performance reports; “KPI dashboards”; and inventory trending reports. ARstrat’s account litigation division “provides pre-litigation and account litigation services for successful resolutions,” including attorney referrals, full litigation services, and effective close-out of long-delinquent accounts.
ARstrat states that it “places a strong emphasis on compliance to reduce risks associated with collections activity.” Their website cites a policy of adherence “to the Fair Debt Collection Practices Act, Telephone Consumer Protection Act (TCPA), and Consumer Financial Protection Bureau (CFPB) guidance. ARstrat also monitors state laws to ensure compliance and coordination with federal laws.” However, their website does not provide a page with links and references to consumer protection resources, laws, and enforcement agencies.
As of June 2018, the BBB has given ARstrat a rating of NR (No Rating). The BBB has closed 16 complaints against ARstrat in the past 3 years, with 7 complaints closed in the previous 12 months. Almost all of those complaints alleged problems with billing and collections. ARstrat has also received 14 negative reviews. As of April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 9 complaints against ARstrat. Justia lists at least 2 cases of civil litigation involving ARstrat.
9800 Center Parkway, #1100
Houston, TX 77036
Telephone: (800) 598-0884
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely ARstrat would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against ARstrat commonly cite problems resulting from disputes about their billing procedures, as well as poor customer service and follow-up. In September 2017, a complainant indicated she had paid all her hospital bills in full a year previously. At that time, she was allegedly told by ARstrat that she had an outstanding balance, which she claimed was false information. She asked ARstrat representatives why she “did not get a zero-balance invoice when her payment was posted,” and they allegedly told her that “they had made a mistake and the balance” she previously thought she was responsible for was inaccurate. Subsequently, “after her payment posted,” her balance was adjusted, and “then she got a letter explaining how her balance was determined.” She did not dispute the new information and “made the final payments, but they were never posted.” In addition, she has “never received any other invoices or correspondence from ARstrat, … only verbal empty promises on the phone.” She stated that on two occasions ARstrat “promised to send… a zero-balance invoice.” She “sent them proof of…payments, and was called on the phone to state she would have her payments properly posted and be sent a zero-balance invoice… but that has not happened.” Allegedly ARstrat still indicates she has an outstanding balance. She wanted ARstrat to follow through on their responsibilities because she does “not owe them the money… and nothing has been posted” to her account. In addition, when she calls and asks “for a supervisor she gets a runaround.”
In response, ARstrat dismissed most of the complainant’s concerns, stating that they had “received another complaint on this case… and that per the complaint, the patient never received her zero-balance letter to confirm she paid off her balance.” ARstrat stated that they had “mailed the zero-balance letter…and are mailing out another one today.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
What Our Clients are Saying
“To anybody who has a problem with a debt collector, I highly suggest Lemberg Law. I obtained attentive, personalized service and obtained resolution within three months.”
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“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
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