This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
Caine & Weiner, Inc. (C&W) is a third-party debt collection agency based in California. C&W has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using false or misleading information in an effort to collect a debt and sharing information about debts with unauthorized third parties. If C&W has contacted you about delinquent collection items, make sure you understand your rights before you take action.
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They’re legit. According to the Better Business Bureau (BBB), Caine & Weiner, Inc.was founded in 1930 and incorporated in 1959. C&W has been a BBB-accredited business since 2006. The BBB lists Caine & Weiner as a collection system and collection agency. Buzzfile estimates C&W’s annual revenue at $25 million and the size of its headquarters staff at 90 employees, with an estimated 140 total employs across all locations.
According to its website, C&W “is a solution-based accounts receivable management company that provides credit and collection services to America’s leading companies.” C&W “enhances cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions.”
Caine & Weiner’s “clients are comprised of a broad cross-section of American industry, including 20% of Fortune 500 companies.” C&W is a “full-service provider of Accounts Receivable Management services, with dedicated teams assigned specifically to” consumer, international, and commercial collection. C&W’s third-party consumer debt collection staff “utilizes integrated and automated collection technologies coupled with a powerful set of integrated industry leading business partners that aide in account segmentation, scrubbing, and location services, enabling the highest probability of successful recovery.” Their first-party outsourcing division “provides a level of support for clients to effectively manage customers in a timely manner when their account becomes past due.”
C&W’s international collections division “links together a worldwide network of partner offices… whose collaborative collection resources are combined for the benefit of … clients.” C&W also “has an unparalleled reputation for recovering commercial 3rd party debt.” Finally, C&W provides expert letter writing services and expertise in collecting insurance account delinquencies.
C&W is heavily certified in information and privacy and security practices throughout their operations and comply with “all applicable federal and state regulations,” such as the Fair Debt Collection Practices Act (FDCPA), the Privacy Act of 1984, HIPAA, the Fair Credit Reporting Act, the Gramm Leach Bliley Act, and Workers Compensation Case Laws. In addition, their collectors are certified by the Commercial Collection Agency Association. They cite affiliation with several professional associations, including the International Association of Credit and Collection Professionals (ACA International) and the Receivables Management Association (RMA). They provide many links to collection industry resources, but their website is client-facing and does not include a dedicated page with links to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of December 2019, the BBB has closed 109 complaints against Caine & Weiner in the preceding 3 years, with 18 complaints closed in the previous 12 months. Most of those complaints cited problems with billing and collections, although 23 complaints also cited problems with customer service. As of July 2013, the Consumer Financial Protection Bureau (CFPB) has closed 792 complaints involving C&W. Justia lists at least 5 cases of civil litigation involving C&W.
Caine & Weiner Co., Inc.
21210 Erwin Street
Woodland Hills, CA 91367
Phone Number: 818-226-6000
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely C&W would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Complaint:
Complaints against Caine & Weiner cite problems resulting from disputes about the validity of debts and allegations of harassment. In August 2019, a complainant stated that C&W representatives had been calling “constantly trying to collect a debt from someone she did not know.” According to the complainant, she “told them 3 times that they have bad information.” Allegedly, the calls had started several months previously, and every day that the complainant returned home from work, there was a message from C&W looking for an individual she did not know. She said she “finally got tired of it, called them, and explained that they had the wrong number. She gave them her full name and address and asked them to check all of that info to see that she had no connection to the individual” they were looking for. She said that the C&W representative “thanked her and said they would remove her number.” However, “the calls would stop for a while,” but then continue after a short period of inactivity. On the day of the complainant, she contacted C&W and asked the representative“to listen very carefully to everything she was about to tell him.” She then “gave him her full name, told him she works for the courts, … gave him her address, and told him the phone number he has isn’t” for the individual he was looking for. The complainant said that despite her efforts, the C&W representative was only “interested in… the names of the people she supposedly spoke to in the past and said he was going to hang up if she ‘continued that line of conversation.’” She said that the “line of conversation” the C&W representative had objected to “was being given all of her pertinent information and being told to perform some due diligence and check the information.”She told him she wanted the calls to stop, “but all he did was hang up.”
In October 2019, a complainant stated that Caine & Weiner had reported “a fraudulent collection item on his credit report from an auto insurance company for” $700.00. He said he had “never received any documentation from…the insurance company or C&W,” and that “according to the FDCPA, …he was entitled to correspondence,proof, and an opportunity to clear up any dept that a company claims he owed.” The complainant stated that he did not owe either C&W nor the insurance company any money, and that C&W was colluding with the insurance company to “try… to take people’s money.” He said he had requested “written documentation from the original creditor, a full itemized summary of this fraudulent account, along with dates, and any attempted contact in regards to this alleged debt.” He accused C&W of committing “debt collection fraud and abuse” and said the item “needs to be removed from his credit history immediately.” In response, C&W stated that their “records indicate that the creditor still shows the balance as due by the consumer”; that they “do not show receiving any written correspondence from the consumer”; and that they were” unable to reach the consumer by phone.” The complainant rejected C&W’s attempted resolution.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue C&W for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
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