Checkr Inc Background Check | Free Help to Dispute Errors on Your Report

Unfair or inaccurate reports costing job seekers employment: Know Your Rights

Checkr is one of numerous employment background check agencies you’re likely to face during your job search. Find out who they are, what they do, and what rights you have under the Fair Credit Reporting Act (FCRA)

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What is Checkr Inc?

Checkr, Inc. was founded in 2014, and is based in San Francisco, California.The company offers employment background screening services in the United States and internationally. It boasts that it “provides global solutions” for companies in all industries. Two software engineers founded the company as the “technological solution to a human resources challenge.” The company explains that the background screenings rely on trust and transparency and that is responsibility is to “be accurate and help [its] clients avoid errors.” According to Checkr, it “has found the way to balance safety and consumer protection.”

Checkr counts Uber, Lyft, Instacart, Postmates and GrubHub among its base of customers. This 180-person CRA is also actively expanding outside of the tech and gig economy. It recently began working with the staffing giant Adecco, for example, as well as the major insurer Allstate.

The company provides virtually every type of screening and background check by using the applicant’s name, birth date and social security number including:

  • Sex offender registry
  • County, state, national, and federal criminal checks
  • County and federal civil checks
  • Global Watchlist Search
  • Driving records
  • National and international employment and education checks
  • Personal and professional references
  • Drug checks
  • Credit checks
  • Social Security number tracing

It also offers drug testing, security and compliance resources. The company is accredited by the National Association of Professional Background Screeners (NAPBS).

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Were You Harmed By False Information or Errors In Your Checkr Report?

You may have a claim if a background check error cost you a job

Whether you get hired or promoted often depends on the information learned from an employment background check. A background check can come in many shapes and sizes. It may be as simple as verifying your social security number. Or it may include a detailed report of your credit and criminal history, or even information gathered from interviews of your friends and neighbors about your character and reputation.

Whatever the scope of the background check, the FCRA sets strict standards for how employers and background check companies get consent for and conduct background checks, and what they can do with the information they find.

If a background check company like Checkr fails to meet those standards, the FCRA gives you rights.

Common Mistakes On Employee Background Checks:

Background checks are susceptible to errors. Individuals who handle public and private data about you can make mistakes and computer systems can also fail to to be accurate. Here are some of the most common causes for inaccurate info showing on your report:

  1. Wrong or incomplete data in original documents
  2. Typos such as number transposition
  3. Copying, filing, and search mistakes
  4. File corruption in computer system
  5. Duplicate information
  6. Outdated negative information
  7. Mistaken identity
  8. Identity theft

What are my Background Check Disclosure and Consent Rights?

A Summary of Your Rights Under the FCRA

You have a right to know if an employer will use information from a background check against you and an employer cannot obtain background check information without your express written consent.

A background check company cannot hand over your information to an employer unless the employer certifies that: (1) it has “clearly and conspicuously” disclosed to you in a separate document that it may obtain a background check; (2) you have authorized it to get the background check; and (3) it will provide you with advance notice of any adverse action based in any part on the background check report, a copy of the report, and a summary of your rights under the FCRA.

You Received A Pre-Adverse Action Notice From A Potential Employer. What Are Your Legal Rights?

By law, anyone who uses the information in a background check report to screen job applicants must let any applicant know when they didn’t get the based on the information in the report.

This means you have a right to see what is in the background check. Depending on your specific circumstances, you may also be able to sue the company that requested the background check and rejected your application, or the company that issued the background check report

Your Right to a Mistake Free and Legally-Compliant Report

A background check company must take reasonable steps to ensure its report is as accurate as possible.

The FCRA also puts limits on the negative information a background check report can include. A report cannot list civil suits, judgments, arrest records, paid tax liens, accounts in collection or most other negative information (except criminal convictions) after 7 years, or bankruptcies after 10 years. It also cannot list expunged convictions

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Your Right to Dispute Dispositions and Discrepancies on an unfair Checkr Report

If you don’t get a job because of information in a background check report, you are entitled to a copy of the report. You also have the right to dispute the report if it has errors or includes information it shouldn’t.

If you dispute report, the background check company must investigate and correct any errors within 30 days.

Your Right to Sue Checkr Inc if your report includes inaccurate or illegal info

If you lost out on a job or promotion because a background check report included inaccurate or illegal information, you may be able to sue in federal court. If you sue and win, you may be entitled to your actual damages or statutory damages up to $1,000, plus punitive damages, attorneys’ fees, and costs.

Actual Complaints Against Checkr Inc

Hardworking people just like you who lost job opportunities due to an inaccurate or unfair Checkr employment background check report have already sued the company for FCRA violations. Justia lists at least 29 federal civil lawsuits filed against Checkr Inc between October 2015 and April 2018 most of which allege violations of the FCRA due to improper employment screening reports.

For example, on April 9, 2018, a consumer sued Checkr in the federal district court for the District of the District of Columbia for violating the FCRA in connection with an employment background check and that he lost employment opportunities and suffered emotional distress, reputational harm and other damages. The complainant alleged that he worked as a driver for Uber with his continued employment subject to a background check. The agency prepared the background check but failed to use reasonable procedures to ensure the maximum accuracy possible of the report as the FCRA requires. According to the complainant, the agency falsely listed a criminal offense record, specifically “bad check/pass/insufficient/$500 and up, misdemeanor” on his background report when, in fact, the criminal record belonged to someone else entirely. Uber suspended his ability to drive for it and informed him this was based on his criminal history reflected in the background report.

This is just one of at least 27 federal civil FCRA lawsuits filed against Checkr since October 2015. Most of those lawsuits allege that they did not take reasonable steps to verify criminal background information and, as a result, falsely branded the complainants as convicted felons and caused them to lose job opportunities. Some complainants filed their lawsuits as class action complaints, on behalf of themselves and similarly situated people.

The Better Business Bureau (BBB) and the Consumer Financial Protection Bureau (CFPB) have also received complaints alleging Checkr violated the FCRA in connection with employment background checks. The BBB has received 74 complaints in the last three years, with 44 closed in the past 12 months. The CFPB has received 45 complaints about Checkr since June 2016. Most of the complaints to the BBB and CFPB allege that Checkr reports falsely listed criminal charges and convictions, included expunged, outdated, or incorrect information, included other outdated or incorrect information or misidentified the subject of the report. Some complaints also allege that the agency was not responsive or did not properly handle disputes about inaccurate information.

Actual Complaints Listed on the BBB website

“On June 15 2018, I had applied for a job to be a driver with Lyft and Uber and on June 29, 2018 the Company CHECKR disclosed information from 16 years ago. According to FRCA consumer reporting agencies are only allowed to disclose background check information from up to 7 years prior, Checkr violated this rule and as a result my application was denied by Lyft and is under review by Uber. Checkr also reported false information even after I corrected and sent them proof they still continued to report this information”

“I applied with lyft and uber. Lyft was completed in less than a week. Uber has been pending for 2 1/2 weeks! These ppl has no idea how much $$$ I have lost waiting like a sitting duck which extremely frustrating and unprofessional. I was informed by the rep that once they request the background report they just have to wait until it becomes available. How inconsiderate is that. There is a such thing as a “follow up”. But they tell me they don’t follow up. That tells you a lot about a company. A rep also informed me that they also send people into the courts to pick up the requested documents. Do you think this has been done in my case? Annoying! I guess someone needs to be a sitting duck and out of work for several months before they get off their a&& and stop being inconsiderate and have someone go into the Court house to pick up the documents. And this little scripted response of “your background is in its final stages” is getting very old! Final stages until when hell freeze…”

“Checkr erroneously reporter to UBER about a background check issue. After reading other reviews this seems like a COMMON issue. I would like to work for Uber but based on the error in reporting background checks correctly I was unable to. I was able to get on with LYFT with no problem at all. After spending almost a whole day trying to figure out why my Uber account wouldn’t work it was because checkr was incapable of performing the simple task of reporting to a business that they are most like being paid good money to report honest information to.”

“They erroneously reported to UBER that I have a suspended driver’s license, which isn’t true. I had received a letter from the DMV about a seat belt ticket I received while driving in the state of New Jersey. The DMV informed me that my license would be suspended on June 29, 2018, if I didn’t either challenge the ticket, or pay it. I informed Checkr of this error, but they keep blaming the DMV, stating that the DMV has suspended written on my driving record, and that I should contact them. The DMV confirmed that my license is not suspended, but would be on June 29th, if I didn’t comply, which I already have. I also went to UBER about the situation. UBER sent in snapshots of the DMV notice, and proof that everything was satisfactory. Checkr is still refusing to cooperate. I have, so far lost around $700.00 due to their error.”

Contact Information

Checkr, Inc.
1 Montgomery Street, Suite 2000
San Francisco, CA 94104-5520
Phone: 844-224-3257

Ready to Assert Your FCRA Rights?

Fired or Not Hired Because of a Checkr Inc Background Check? If so, you’re in the right place.

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● We’ve helped more than 25,000 consumers recover more than $50 million.
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● We care because we know what it’s like to lose out on a job because a faceless company didn’t follow the law.
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  • JC

    We were homeless for 3 months because of CHEKR –
    We paid rent on-time for 3 years straight – even when it shot up to $2100/mo for a 2/1 basement apt., so when we gave our 30 day notice to complex (a CON-AM Company), we naturally thought we’d have the luxury of choice when it came to finding a new spot. About 2 weeks later we applied for the *perfect* place …. and got turned down.

    We learn that a year prior, the (CON-AM Company) had filed an erroneous eviction ONE (1) YEAR PRIOR with the county that we never knew about…

    So with 2 weeks until our move-out date, it was a mad scramble to just find someone who’d rent to us. The city we live in is still BOOMING (heh) so any & all rental classifieds that were even a little decent got snatched up so fast – all we do is strive to keep our two retail stores open so coordinating an appointment w/ wife and listing agent was only way we could check out apartments. That left services like hotpads & Zillow. We learned 3 terrible truths:
    1. every property management company asks way too much info from you
    2. Everyone’s trying to get a piece out of you through “application fees”
    3. Nearly every property management company using the platforms we hunted on was using CHEKR

    Meaning that NO HOUSING THAT FIT OUR CRITERIA WOULD RENT TO US – NONE OF THEM. We showered at the gym and slept in our business for 3 months – for an EVICTION we didn’t even earn.

    We made it through and got settled into a nice place then finished the relocation of one of our stores. …

    Fast forward 6 months and our businesses are really struggling. So, wife and I try doing UBER to supplement income and stretch it to summer and guess what?


    I got turned down by UBER EATS for that, and it’s been 2 weeks with no reply from UBER about whether or not I am clear to drive for them until AFTER I go spend $99 on a ‘Medical Cert’.

    So, I can’t supplement my end, and the last of our people have to be laid off. What joy it is to watch everything swirl down the drain while powerless to stop it.

    All of the personal microcosmic frustrations aside – the bigger picture is that we’re so close to a future I didn’t think I’d live to see, and at this pace there’s going to be some very drastic, sweeping mistakes that screw a lot of people over and contribute to the class war everyone seems to ignore in favor of ‘racial tension’.

  • Elizabeth T


  • Mark T

    Checkr sent Uber a incorrect report and I have missed out on income. The 1st report Checkr sent was inaccurate and now they have completed the re-investigation. I’m cleared but now waiting for Uber to activate my account. Nightmare situation! Similar to many of the stories I’ve read on your site.

  • Evens A.

    Seems to read a lot of my same issues with checkr ruined people lives. I have come across the same situation with one of your complaint of checkr pending my background check for a suspended license when my DMV assured me that my license was good even emailed the DMV letter and went to municipal court to get paperwork backing that I was ok. And now I’m on a second 3 to the 7-day waiting list with a checkr. Wonder if I sue for the entire 2 going on 3 weeks of losing pay, would that open their eyes on this issue. Not just me by all us in this predicament which to me should as soon submitting my paperwork shoulda been fix.

  • Colin C

    Uber ran a backround check on me ( they used Checkr ). In the report summary information, they did county searches that were clear, but there are three counties listed that I have not had any association with, one in an actual state that I have never even been to. I tried to get Checkr to correct via emails and calls, but the issue has not been fixed yet.

  • Joan M

    Both Lyft and Uber used Checkr LLC to run background check on me. Checkr outsourced to a 3rd party.
    They reported I had a felony charge in 1990. I disputed it showed them jury notice etc. All they said was they stood by their findings. I lost a lot of income and had a car repossessed because I had financed it to use for the rideshare income. Now I may lose my home. Can I sue?

  • Unknown

    It’s been 30 days since I filled out the application for a background check from Checkr. I do not have a criminal record what’s so ever. Due to the length of time that they are taken. I missed out on a job opportunity and now have to wait.

  • Sara Samuel

    I was denied a job with UBER and LYFT because of CHEKR giving misinformation about me.

  • Carlos foster

    I work for Uber for almost 3 years now 7000 trips 4000 + five-star ratings 4 weeks ago my account was deactivated said it was pending background check the Third background check after waiting almost three and a half weeks then they said that they got the background check you was pending review waiting another 2 weeks I complained it was taking too long texting you know I got a email stating that my account would not be accepted because you showed out the three years I had more than 3 soft minor violations as they put it on my DMV record one of the charges is on their showing multiple times another charge that showing points I went to drivers Improvement School and got a letter from the judge to remove points but it still showed it on there

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