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CKS Financial is a third-party collection agency and debt purchaser based in Virginia. CKS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including illegal communication tactics and improper sharing of information. If you have been contacted by CKS Financial, make sure you understand your rights before responding.
According to the Better Business Bureau (BBB), CKS Financial is a legitimate collection agency founded in 2009, and the BBB established its profile page in 2010. CKS is listed as a collection agency and limited liability company with a headquarters located in Chesapeake, VA and an estimated staff of 50 people. CKS also uses the alternate business name, Webcollex, LLC.
According to its website, CKS is “a full-service accounts receivables management firm …[that] manages portfolios above and beyond industry standards.” CKS has two major divisions: portfolio acquisitions and contingency collections. CKS’ portfolio acquisitions division engages with “direct seller[s]” and “qualified debt broker[s]” to enhance “its current inventory” by evaluating for purchase “fresh, primary, secondary or aged [debt] portfolios” as either “singular offerings or forward-flow agreements.”
Its contingency collections division offers “affordable, reliable and responsible third-party collections services to credit grantors or investor groups.” Their collection staff services the accounts of “merchants, service providers, government entities and other organizations that extend credit to their customers or members.”
CKS Financial cites as its strengths, “responsible and ethical standards; talented people collecting accounts thought to be uncollectable; efficient portfolio management methods; recovery enhanced by the latest advancements in technology; over 50 years of management; [e]experience in the industry; and maximum results in minimal time.” In addition, their technologically advanced “collections systems, dialers and call center development” have resulted in a “proprietary system…to manage account flows, communications, skip-tracing and general ledger in an easy to use web interface.”
As for compliance, CKS Financial provides “training throughout the year to ensure we stay up to date on current laws and pending legislation to minimize risks to consumers.” However, their website does not contain any references or links to consumer protection resources, laws, or agencies.
As of October 2017, the BBB has closed 21 complaints against CKS Financial in the preceding three years, with 3 closed in the past 12 months. Almost all of those complaints allege problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 15 complaints against CKS/Webcollex, and Justia lists at least 7 cases of civil litigation naming either CKS or Webcollex as a defendant.
P.O. Box 2856
Chesapeake, VA 23327
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely CKS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Many complaints against CKS Financial demonstrate a pattern of failing to address concerns directly, and avoiding the central concerns of complaints. For example, in November 2015, a complainant indicated that he had been contacted several times by CKS representatives regarding a delinquent debt. He stated that neither he nor his wife had received any written correspondence from CKS regarding the alleged debt, and that neither he nor his wife owe any money. He alleged that CKS was trying to obtain information about someone else by using the pretense of a false delinquency. He requested that the calls stop and that CKS reveal the identity of the creditor to whom he allegedly owed money.
In response, although the complainant had provided phone number information in the original complaint, CKS representatives initially requested the phone numbers that CKS had called so they could research the complaint. The complainant reposted the same complaint, and in its second response, CKS thanked him for the information and posted the results of their investigation. Specifically, CKS indicated that they had placed calls to the complainant three times the previous month, and each time, the representative had left a message identifying the “name of the caller, the nature of the call and a call back number,” and concluded with confirmation that the complainant had contacted them requesting that no further calls be made. CKS indicated a non-binding agreement that no further calls would follow.
The complainant begrudgingly accepted CKS’ response as a resolution, stating, “[a]s long as the calls never start I consider the matter resolved.” However, he also documented that despite CKS’ response, “[t]wo things…were missing from the telephone calls made to my home: …the identity of the business generating the call and… the name of the individual who supposedly owed a debt.” Furthermore, the complainant “had to take the telephone number of the caller and find this company on the internet [to identify] the name of the company who generated the calls.” He insisted that neither he nor his wife “owe anyone anything that would require the services of a collection company” and that CKS Financial “now knows [that he] consider[s] the past telephone calls and any future telephone calls to be harassment.”
Here are some past Press Releases of Lawsuits Brought On By Lemberg Law Against CKS Financial
December 2, 2015. It’s common knowledge that debt collectors can be persistent when trying to collect money, but sometimes debt collection agencies cross the line into harassment. That’s what our client claims that CKS Financial did to him.
Our client says that CKS Financial called him, and, during the course of the conversation, asked him if he had an attorney to come to court with him. That struck our client as odd because CKS Financial had not initiated any legal action against our client.
When CKS Financial called again, the debt collector told our client that the debt collection agency planned to investigate his assets and place and employment so it could garnish his wages. Once again, CKS Financial had not begun legal action, nor has it since. When our client tried to send a cease and desist letter to CKS Financial, the debt collector refused to provide CKS Financial’s mailing address.
This case, which was recently filed in U.S. District Court, District of Colorado, charges CKS Financial with violating the Fair Debt Collection Practices Act by engaging in harassing behavior; by using false, deceptive, or misleading representations in connection with the collection of the debt; by misrepresenting the legal status of a debt; by threatening Plaintiff with garnishment if the debt was not paid; by threatening to take legal action without actually intending to do so; by employing false and deceptive means to collect the debt; and by using unfair and unconscionable means to collect the debt. The lawsuit asks for statutory damages of $1,000, plus other relief.
September 23, 2015. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Northern District of Texas. The case, against CKS Financial, charges the debt collection agency with violating federal law and asks for $1,000 in statutory damages, plus other relief.
Imagine getting a debt collection call. At first you’re flustered, but your anxiety ratchets up a notch when the debt collector tells you only have two weeks to dispute the debt. That’s what our client says happened when CKS Financial called her – even though the law says that a consumer has 30 days to dispute a debt.
The lawsuit charges that CKS Financial violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; by using false, deceptive, or misleading representation in connection with the collection of a debt; by employing false and deceptive means to collect a debt; by using unfair and unconscionable means to collect a debt; and by overshadowing our client’s right to dispute the debt within 30 days.
Understanding your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW. ?
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