Hickman v. Farmers Insurance Company, Inc. (U.S. District Court, Central District of California, Case No. 2:17-cv-02990)

In a class action complaint, Lemberg Law is representing Nicole Hickman, who is suing Farmers Insurance Company, Inc. for alleged violations of the Telephone Consumer Protection Act (TCPA). The complaint alleges that Farmers Insurance Company, Inc. robocalled Ms. Hickman’s cell phone without her consent, trying to reach someone she didn’t know.

Farmers Insurance Company, Inc. offers consumers throughout the U.S. a variety of financial services products, including homeowners insurance, auto insurance, and commercial insurance. The complaint outlines that Farmers Insurance Company, Inc. uses an automatic telephone dialing system to robocall consumers’ cell phones. When Ms. Hickman answered a Farmers’ call, she would hear a period of silence prior to being routed to a live agent. According to the complaint, this is a hallmark of an automated dialer.

Ms. Hickman doesn’t own a Farmers insurance policy, has never inquired about obtaining insurance through Farmers, and never gave Farmers her phone number or permission to call her on her cell phone. When she spoke to a live agent, Ms. Hickman told them that they were calling the wrong person and asked Farmers to stop calling. Nevertheless, they persisted in calling.

The proposed classes of people represented are those in the U.S. who, between April 20, 2013 and April 20, 2017, received Farmers’ cell phone robocalls; and those who received Farmers’ cell phone robocalls after the consumer requested that the calls stop.