Credit Adjustments Inc or CAI is a third-party collection agency based in Ohio. CAI has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including making false statements and using illegal communication tactics. If this debt collector has contacted you about past due collection items, make sure you know your rights before taking action.
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According to the Better Business Bureau (BBB), Credit Adjustments, Inc. is a legitimate collection agency founded in 1967 and incorporated in 1971. The B established a profile page for CAI in 1990. CAIis listed as a collection agency. Buzzfile estimates CAI’s annual revenue at$11.1 million and the size of its headquarters staff at 53 employees, with an estimated 83 employees across all locations.
According to its website, CAI “offers a full-range of contact management solutions utilizing…human talent and automated solutions.” CAI’s tagline, “‘Delivering respect. Collecting results,’ embodies who they are as a company while symbolizing their commitment to provide nothing less than exceptional service.” CAI states that it has “quickly become one of the leading agencies in overall performance.”
CAI’s collection services are comprised of two main divisions—healthcare and education. CAI’s healthcare collections division “provides complete strategic accounts receivable management solutions for…clients, delivered with professionalism and compliance.” Services include an early-out program; third-party collections; second placement collections; medical debt purchasing; training and accounts receivable consultation; and special projects.
CAI’s education division “includes training on all regulatory and industry mandates, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act, protecting both lenders and borrowers in accordance with federal, state and local laws.” Collection services include third-party collections; student account resolution; letter strategies; courtesy calls; payment arrangements; consolidation loans; tailored implementation plans; rehabilitation; a cohort reduction program; consultations and seminars; and a nationwide litigation management service.
CAI also offers “a wide-variety of call center options.” CAI’s call center staff is trained to make “outgoing calls to… clients or receive… incoming calls from…customers.” CAI cites membership in several professional organizations, including the International Association of Credit and Collection Professionals, but their website does not include an easily accessible page with links and references to consumer protection resources, laws, and enforcement agencies.
The BBB has closed 6 complaints against CAR in the past 3 years, with 4 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections. Since July 2017, the Consumer Financial Protection Bureau (CFPB) has closed 3 complaints against CAI. Justia lists at least 5 cases of civil litigation involving CAI.
Credit Adjustments, Inc.
435 Ford Rd., Ste. 1025
Saint Louis Park, MN 55426
Telephone: (763) 533-8484
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Credit Adjustments would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases Filed in Federal Court
In March 2011, in United States District Court for the Southern District of Florida, a judge issued a decision in a case alleging CAI had violated several provisions of the FDCPA. In this case, the plaintiff stated that a representative of CAI had contacted her in its attempt to collect a debt. She stated that they had left “thirteen messages on her residential voicemail over a seventy-eight-day period.” All of the messages had minor variations, but were essentially the same and stated, “‘Give us a return call at 866-XXX-XXXX between the hours of 8:00 AM and 9:00 PM Eastern time Mondays and Thursdays or between the hours of 8:00 AM and 7:00 PM Eastern time on Tuesdays and Wednesdays and 8:00 AM to 5:00 PM Eastern time’” on Fridays. As a result, the plaintiff alleged “violations of the…FDCPA,” Sections 1692e(11), 1692d(6), and1692d(5) and the Florida Consumer Collection Practices Act (FDCPA), Sections 559.72(7) and 559.72(9).”
Attorneys for CAI argued that the calls were not intended for the plaintiff; they were intended for her husband. As a result, the plaintiff “cannot state a claim on which relief may be granted because she is not a ‘consumer’ or ‘debtor’ who ‘was ever the intended called party, much less the person who was obligated or alleged to be obligated to owe the amount CAI was allegedly calling about.’” In addition, because “there also is no evidence that the alleged ‘debt’ at issue was a ‘consumer debt,’ much less an obligation owed or alleged to be owed by the plaintiff, …she has no standing to assert claims under the FDCPA or FCCPA based upon calls made to her husband at the same phone number.” Finally, CAI argued that they are “entitled to summary judgment as to the FCCPA Counts IV and V because there is no evidence of their willfulness or knowledge to support such FCCPA claims.”
The court granted CAI’s request for summary judgement regarding the FCCPA claims. The plaintiff dismissed Count III of her FDCPA claim (Section 1692d(5)). However, the court disagreed with CAI’s argument that they had not violated the other sections of the FDCPA.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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