Dependable Credit Corp or DCC is a third-party auto loan agency based in New Jersey. DCC has received consumer complaints alleging violations such as improper communication tactics and sharing of information. If you have been contacted by Dependable Credit Corp, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), Dependable Credit Corp was founded and incorporated in 1992 in New Jersey. The BBB established its profile page in 2006. It lists DCC as a financing and loan company and gives DCC its lowest rating of “F”, in part, the BBB explains, because DCC altogether failed to respond to two consumer complaints.
According to its website, DCC“is a sales finance company” licensed in six states “providing used car loans to individuals with varying credit profiles at competitive sic interest rates.” DCC’s “credit guidelines are more flexible than most major financial institutions” so “having a low FICO score does NOT mean you cannot get the car you want to purchase.” Dependable Credit Corp provides its “flexible financing programs to over 250 used car dealerships” in New York, New Jersey, Connecticut, Pennsylvania, Massachusetts, Delaware, and Maryland. The company’s growth has “surpassed” yearly estimates and this, according to DCC allows it “to offer various programs to its dealers and better customer service to its account holders.”
Dependable Credit Corp’s website provides resources for car dealers and information for car buyers. Its dealer pages inform site visitors of the requirements for dealers to sign up with DCC and provides links to the required “Dealer Agreement and Dealer Information Sheet” and related documents. The website also includes a loan calculator, DCC’s form credit application, a dealer portal, and information about DCC|App, which allows dealers to sign on to “generate a contract package” when seeking loan approval. More information is available by filling out an online inquiry form or calling DCC.
The car buyer pages are limited to links to information about different payment methods.
The Dependable Credit Corp website does not provide a lot of detailed information about its business practices or compliance policies. It does include a copy of a fair lending policy and standard, legally mandated information about information privacy and security.
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The BBB has closed 7 complaints against Dependable Credit Corp in the past three years, with 2 closed in the past 12 months. The complaints allege problems with billing, collections and customer service. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has received 4 complaints about DCC. Justia and Pacer list at least 3 federal civil lawsuits involving DCC, including a lawsuit filed against Dependable Credit Corp in late January 2018, alleging violations of the Telephone Consumer Protection Act.
Absolutely. Here are some Sample Cases against Dependable Credit Corp.
On January 24, 2018, a complainant sued Dependable Credit Corp in federal district court for the Eastern District of New York, asserting violations of the Telephone Consumer Protection Act. The complainant alleged that DCC repeatedly called her cell phone for non-emergency purposes and using recorded messages to attempt to reach a debtor even after the complainant informed Dependable Credit Corp that she was not the debtor and that the telephone number DCC called did not belong to anyone by the debtor’s name and requested that Dependable Credit Corp take her number of its list and stop calling her.
In addition, the BBB has received complaints against Dependable Credit Corp from consumers regarding billing, collections and customer service problems. Specifically, consumers complain about rude and aggressive customer service and their inability to resolve loan payment problems even after following the direction of company employees. Additionally, consumers complain about aggressive collection tactics.” The negative reviews on DCC’s BBB profile support these allegations.
In October 2016, a complainant indicated that he was unable to get correct information from Dependable Credit Corp to pay off his loan and that he did not “want to do business with Dependable Credit Corp anymore” because it is “not a good company and its business practices are the worst.” The complainant alleged that he had a car loan with DCC, but began having trouble with the car, paid thousands of dollars in repair, and was unable to return it under lemon laws due to the car’s high mileage. “Feeling stuck and with a credit company that … is relentless and unbending and unwilling to make any concessions,” the complainant “worked hard not to damage his credit” but Dependable Credit Corp would not approve a deferment “or anything.” The complainant further alleged that DCC was “always threatening to repossess” the car even though he was not more than a few days late on his payments. The complainant finally “had enough” and went to another dealer to trade in the car“just to get away from this company.” According to the complainant, he also learned that DCC was charging him a higher interest rate than he had agreed to pay and “provided the new dealership with false”information for his pay off. When he confronted DCC with this information, and asked that it be corrected, the company refused. The complainant indicated his belief that “this business practice is unfair and must be illegal” and that Dependable Credit Corp “should be investigated.”
In May 2015, a complainant indicated that Dependable Credit Corp “hires very unprofessional individuals who try to use deceptive tactics on consumers.” The complainant alleged that DCC “constantly calls” or emails him even though he is “not late with payments.” The complainant indicated that he had complained in the past and the emails and calls stopped for a time but had recently started again. The complainant alleged that during the most recent call he received from DCC, he informed the DCC representative “not to call him when he is not technically late” on his payments. According to the complainant, in response, the Dependable Credit Corp representative “was combative and rude.”
Dependable Credit Corp.
285 Saw Mill River Rd
Yonkers, NY 10701-5712
Telephone: (914) 964-9100
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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