Endpoint Resolution Services or ERS is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
What is Endpoint Resolution Services – ERS?
Endpoint Resolution Services, LLC (ERS) is a third-party collection agency based in New York state. ERS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including threatening to take actions that cannot legally be taken and using prohibited communication tactics. If ERS has contacted you about past due collection items, make sure you understand your rights before you respond.
Have questions? Call us now at 855-301-6100 for a Free Case Evaluation.
Our services are absolutely FREE to you.
The harassing company pays our fees.
Is Endpoint Resolution Services a scam?
They’re legit. According to the Better Business Bureau (BBB), Endpoint Resolution Services, LLC is a legitimate collection agency, founded and incorporated in 2015. The BBB established a profile page for ERS in 2016.
According to its website, ERS is an Accounts Receivable Management Company whose “management team has decades of experience, specializing in customized recovery solutions.” The ERS website provides almost no information about ERS’s business practices, clients, or regulatory compliance polices.
The website’s five pages appear to be largely unchanged from the original generic website template, except for the company name and contact information The Home page provides the very limited description of ERS included in the preceding paragraph. There are also links to the Contact Us page and the Make a Payment page.
The About Us page includes a generic photograph; two non-working links entitled, “Our Approach” and “Our Story”; and contact information. The Services page only provides contact information. The Contact page also provides a web-based contact form.
The Frequently Asked Questions page appears to be unchanged from the original template and provides stock answers to questions about shipping, receiving, returns, and customer service. The Payment page includes a web-based contact form with additional windows to input account number and credit card information.
The ERS website does not include a mini-Miranda identifying ERS as a bill collector. There is no information about regulatory compliance, and there are no links or references anywhere on the site to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
How many complaints are there against Endpoint Resolution Services?
As of April 2019, the BBB has closed 9 complaints against Endpoint Resolution Services in the past 3 years, with 7 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. Since November 2016, the Consumer Financial Protection Bureau (CFPB) has closed 8 complaints involving ERS. Justia lists at least 1 case of civil litigation involving ERS.
Can Endpoint Resolution Services Sue Me or Garnish My Wages?
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely ERS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Can you help me file a No Fee Lawsuit against Endpoint Resolution Services?
Absolutely. Here are Sample Cases
Complaints against Endpoint Resolution Services cite allegations of fraud and problems resulting from disputes about the validity of debts. In November 2018, a complainant stated that ERS had made threats and added illegal fees in an effort to collect a time-barred debt. ERS had contacted the complainant regarding “an account that originated in 2013.” According to the complainant, ERS contacted him in July 2015, and “indicated they would take legal action if he did not pay $30.00 using his bank information toward a debt of approximately $900.00, to which ERS allegedly added fees…without written notification that resulted in a total amount due of $1,309.69.” The complainant also stated that ERS “threatened legal action and wage garnishment, so he continued to make payments,” although ERS “never sent valid letters,” only documentation with “no date and faded/copied letterhead, 30 days after the request for a letter.” The complainant also stated that “between July 2015 and August of 2018, ERS had continuously debited his account for over $500.00, and received money order payments,” but when the complainant “questioned ERS about the amount that they said he owed,” the representative “became… hostile and accused him of hanging up on him.” ERS representatives also indicated that additional fees were due, but the complainant insisted he had “never agreed to pay any fees…and never received any letters showing a payment arrangement.” All contact had taken place “over the telephone.” The complainant stated that he had “asked for a settlement letter,” but ERS had “not provided one,” stating that “a settlement letter would be emailed” to the complainant. However, the complainant allegedly never received such a letter. At the time of the complaint, the complainant stated that he had been “getting threatening calls from” ERS representatives. He “refused to pay them any additional money or give them his bank information and had written a letter to this effect.” The complainant requested assistance in stopping ERS “from harassing him,” and said that the “debt has been charged off, and is past the statute of limitations.” He concluded by insisting that he had received only limited written documentation from ERS and that “not ONE letter from them was ever dated.” The complainant also stated that he is a “senior who works part time, without medical insurance, and is unable to continue with what appears to be a scam.”
In response, Endpoint Resolution Services stated that “there seems to be some confusion regarding this account,” and that they “are not sure if the consumer is mixing different accounts up.” The also stated that “at no point did they add fees. The original creditor may have during the charge-off process, but ERS cannot speak to that.” ERS also insisted that they “sent the consumer letters every time there was a request.”
Endpoint Resolution Services Calling You?
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Stop Debt Collection Harassment
You may have a case, if…
You are receiving multiple calls per week from third party collection agencies
You are receiving early morning or late night calls from debt collectors
You are receiving calls at work from a debt collection agency
Debt collectors are calling your friends, neighbors, or coworkers
Collectors are threatening you with violence, a lawsuit, or arrest
A debt collector attempts to collect more than you owe
You are being threatened with negative credit reporting
A debt collector attempts to intimidate you
Criminal accusations are being made towards you
Use of obscene language during an attempt to collect
Automated robocalls are being made to your phone in an attempt to collect
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“I got my check today from Lemberg Law and’m very excited. The wife and I may not take a holiday, but the excess money will certainly help get some bills caught up. Thanks again for a fantastic job!!! It’s very much appreciated.”
I can’t even start to tell you how frustrated I was! I had been getting call after call after call and the majority of these were robocallers!! I contacted your company and you made the calls stop. I have not received my check yet but the calls have stopped for good and that makes me happy. Anything extra is simply icing on the cake”
Can You Help Me Delete Endpoint Resolution Services from My Credit Report?
The brief answer is yes. Call us today.
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