Our client paid more than $28,000 for her Ford Focus, but has had to take it in at least four times for a defective transmission. When our client brought her Focus into the dealership for the first time, it only had 895 miles on the odometer. The dealership performed a transmission adaptive reset for the transmission range sensor, shift motor, and clutch.
Next, she brought the car in because the Ford Focus wasn’t accelerating properly and our client could hear noise at lower speeds. This time, the dealership replaced the transmission clutch and seals. The next time she brought her Ford Focus in for repair, it was because it’s wouldn’t go from “drive” to “reverse” or any other gear. This time, the dealer installed a new transmission control module assembly.
Next, our client followed the law by sending a demand letter to Ford and giving them one last opportunity to repair the vehicle. The car’s “check engine” light was on, it shuddered and stalled when accelerating, and there was a grinding noise when the car accelerated. This time, the dealership replaced the transmission’s inner and outer input seals and the transmission’s clutch.
The lawsuit charges Ford Motor Company and Baystate Ford with breach of warranty, breach of implied warranty of merchantability, and breach of express warranties. It also charges that Ford and Baystate violated the Massachusetts Unfair and Deceptive Practices Act.