The Telephone Consumer Protection Act was enacted to ensure that consumers are not harassed by telemarketers. Over the years, as technology has evolved, the regulations have expanded to incorporate other types of calls. For example, TCPA regulations prohibit cell phone robocalls without the consumer’s consent. Our client says that Ford Motor Credit Company started calling her using an automated telephone dialer system and a prerecorded voice. When our client answered the calls from Ford Motor Credit Company, she heard a prerecorded message instructing her to wait for the next available representative. During a live conversation, our client demanded that all calls to her stop immediately. Nevertheless, Ford Motor Credit Company continued to robocall our client’s cell phone.
The lawsuit charges that Ford Motor Credit Company violated the Telephone Consumer Protection Act (TCPA) by using an ATDS and by using a prerecorded voice to call our client’s cell phone without her consent.