Global Trust Management, LLC or GTM is a third-party collection agency based in Florida. GTM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper conduct or sharing of information and threatening to take actions that cannot legally be taken.If you have been contacted by Global Trust Management, make sure you understand your rights before responding.
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According to the Better Business Bureau (BBB), Global Trust Management, LLC is a legitimate debt collection agency founded and incorporated in 2011. The BBB established a profile page for GTM in 2012. GTMis listed as a collection agency that uses the alternate business names, Global Trust Managers, LLC and GTM Agency. Buzzfile estimates GTM’s annual revenue at $86,000 and the size of its headquarters staff at 2 people.
According to its website, Global Trust Management “strives to maintain the highest levels of quality, professionalism and customer service in the industry.” GTM “management team…have over 40 years of combined experience in the field of debt collection…and all associates are carefully selected and thoroughly trained to ensure that…accounts are handled with the utmost professionalism and care.” GYM’s mission “is to work with consumers in order to help them pay down…outstanding debt, achieve financial freedom, and take control of” their lives.
The Global Trust Management website does not provide any information about its debt collection practices or the industries for which it collects delinquent debts. Their Payment Center page provides a link to an online payment portal and information about their 3-step process designed to help consumers reduce the amount of their debt. Their Dispute page indicates their dedication to “the highest levels of quality, professionalism and customer service” and includes a web-based contact form for submitting complaints.
As for compliance, their website displays the logo for the International Association of Credit and Collection Professionals (ACA International), but they do not provide any links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 20 complaints against Global Trust Management in the preceding 3 years, with 5 complaints closed in the past 12 months. The majority of complaints allege problems with billing and collections; however, many complaints allege problems with customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 19 complaints against GTM. Justia lists at least 1 case of civil litigation involving Global Trust Management.
Global Trust Management, LLC Contact Information
Global Trust Management, LLC
PO Box 26244
Tampa, FL 33623-6244
Telephone: (813) 400-2060
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Global Trust Management would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases against Global Trust Management LLC.
Complaints against Global Trust Management commonly cite allegations of harassment and disputes about the validity of debts they attempt to collect. In May 2016, a complainant indicated GTM representatives display a “disrespectful attitude they…when they call, …and they call daily about 8-10 times.” In addition, when the complainant spoke to the GTM representatives, they were unwilling to work with the complainant as they state on their website. Instead, the Global Trust Management representative in this complaint acted “pleasant but was not.” During one of the phone conversations between the representative and the complainant, they were “working out a payment plan, and when they were finished the representative forgot to hang up his phone and was mocking what the complainant told him to another employee…When the complainant said…he could hear him, the…representative hung up the phone.” The complainant called back to confront the representative about his abusive comments, but the representative “said it was not him and did not know what the complainant was talking about.” In addition, the complainant alleged that Global Trust Management was “trying to collect double what was owed” but when he tried to explain, the representative told him he would only accept a one-time payment in full. When the complainant attempted to negotiate, the representative raised his voice and “talked over …him like… he is in control and you have to listen to him or else.” The complainant alleged further that GTM “calls all hours of the day from different numbers…at… home, work, and on the complainant’s cell phone, …leaving demanding, rude messages.” The complainant concluded by stating that although Global Trust Management says they will work with you, they are unhelpful and unwilling to compromise.
Global Trust Management uses a standard response for complaints posted to the BBB site that states that GTM “reviewed the complaint as well as GTM’s records…GTM communicated directly with… the complainant, providing a detailed explanation of GTM’s actions. Should Global Trust Management receive any additional communication, … it will take the necessary steps to resolve…concerns.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call ? 844-685-9200 NOW.
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