Kia Telluride Top Complaints and Problems – Is Your Car A Lemon?

Windshield spontaneously cracking and powertrain issues among the top complaints received by the NHTSA from vehicle owners

The 2020 Kia Telluride was the first year for the model. It came with a lot of hype and excitement as drivers sought to find a lower-cost SUV filled with many luxury features. Even the company boasted that this model is “Made for Adventures.” After some time in the market, it didn’t take long to realize that the adventures Kia was referring to weren’t the ones owners wanted to have. Between excessive shaking at highway speeds and cracking windshield, there is a lot that the automaker didn’t get right on this first edition.

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Windshield/Visibility Complaints

The first windshields were installed about 14 years after the original cars were designed. That means they have been in existence for more than 100 years already. In this time, the design should be perfected and work to provide optimal clarity. Sure, everyone hits some stones now and then and faces minor imperfections. Typically, these are simple to fix and don’t cause much concern. Kia, on the other hand, doesn’t seem to know the right way to make a windshield.

One NHTSA user wrote, “This is my second report. My windshield on my 2020 Kia Telluride is cracked again. This time it’s on the passenger side of the windshield. It’s a long crack that starts at the A-Pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I am the only driver. I never saw or heard anything hit the windshield this time. It cost $1,500 dollars to repair it last time, which was four months ago. It’s going to get expensive if this keeps up. I have no idea how this occurred.”

This isn’t just one complaint about this situation, but there is an unending chain of other drivers facing the exact same problem. It’s clear that Kia hasn’t learned yet how to make a windshield, despite more than 100 years of innovation. While the automaker is attempting to compete with luxury manufacturers, they will find trouble doing so if the quality doesn’t change. Furthermore, in Service Bulletin #TT074, they talk about a button in the rearview mirror getting stuck and automatically dialing roadside assistance. This isn’t just annoying but continues to show the difficulty this company has with the simple design features. Of course, if only drivers could get the roadside technician to haul this SUV away, there would probably be some happier travelers on the road.

Here are some actual complaints logged with the NHTSA about the 2020 Kia Telluride Windshield Cracking Problems

I PURCHASED THE 2020 KIA TELLURIDE ON 04102019. ON 050319 A SMALL ROCK HIT MY WINDSHIELD IN THE MIDDLE OF THE DRIVERS VIEW. I WAS ON AN INTERSTATE TRAVELING 65 MPH. THE WINDSHIELD HAD A DEEP CHIP AND IT SPIDERWEBBED OUT. THE WINDSHIELD WAS REPLACED. ON 09072019 I GOT INTO MY KIA AND ON THE PASSENGER SIDE A LARGE CRACK IS VISIBLE FROM THE A PILLAR ABOUT 10 INCHES LONG. I NEVER HEARD OR SAW ANYTHING HOT THE WINDSHIELD. I AM THE ONLY DRIVER. IT WILL HAVE TO BE REPLACED AGAIN.

THIS IS MY SECOND REPORT. MY WINDSHIELD ON MY 2020 KIA TELLURIDE IS CRACKED AGAIN. THIS TIME IT’S ON THE PASSENGER SIDE OF THE WINDSHIELD. IT’S A LONG CRACK THAT STARTS AT THE A PILLAR AND TRAVELS ACROSS THE WINDSHIELD. WHEN I GOT IN MY CAR TO GO SOMEWHERE I SAW THE CRACK. I AM THE ONLY DRIVER. I NEVER SAW OR HEARD ANYTHING HIT THE WINDSHIELD THIS TIME. IT COST 1500 DOLLARS TO REPAIR IT LAST TIME, WHICH WAS FOUR MONTHS AGO.ITS GOING TO GET EXPENSIVE IF THIS KEEPS UP. I HAVE NO IDEA HOW THIS OCCURRED.

DRIVING ON A CITY STREET, I NOTICED A TINY CRACK COMING DOWN FROM THE TOP OF MY WINDSHIELD. BY THE TIME I GOT HOME (10 MINUTES), IT WAS SPREAD ACROSS THE ENTIRETY OF MY WINDSHIELD. I’VE BEEN WAITING SINCE JUNE FOR A REPLACEMENT WINDSHIELD

WHILE DRIVING DOWN THE HIGHWAY GOING MAYBE 45 MPH, SOMETHING FLEW UP AND HIT THE WINDSHIELD CAUSING A LARGE CHIP AND SPIDERWEB TO FORM IMMEDIATELY. WHATEVER HIT THE WINDSHIELD WAS SO SMALL I NEVER SAW IT. THIS HAS HAPPENED PLENTY OF OTHER TIMES IN OTHER VEHICLES WITHOUT CAUSING ANY DAMAGE.

WINDSHIELD STRUCK (MINOR WITH MINIMAL DEPTH PENETRATION) BY MATERIAL RUNNING ON INTERSTATE. WITHIN 15 MINUTES, CRACK BEGAN AND WAS OVER 16″. VEHICLE PARKED FOR 8 DAYS. WINDSHIELD HAS CRACK OVER 3′ LONG NOW. WINDSHIELD STAR SHOULD’VE BEEN QUICK EASY FIX INSTEAD THE WINDSHIELD IS EITHER FAULTY OR INSTALLED IN BIND.

Powertrain Complaints

The Kia Telluride is marketed as a vehicle that excels about the others in its class. To do this, the ride must be insanely comfortable, which it’s clear that it is not.

One NHTSA user has illustrated what many drivers find with this model. “Shortly after purchasing this AWD vehicle, there is a distinct vibration at highway speeds. The vibration starts at 67 mph and is there until speeds exceed 75 mph, where things start to smooth out once again. There is also an odd noise inside the vehicle while the vehicle is traveling in this speed range. Vibration is felt in the steering wheel, gas pedal and bottom of seats. Rear seat occupants also feel this vibration. Local dealer has road force balanced the tires but has made no improvement. There definitely is a serious drivetrain issue causing this vibration. Very disappointed with the Telluride as a result of this, but honestly, disappointed in the Telluride altogether.”

There aren’t any particular service bulletins that deal with this issue directly. However, Service Bulletin #TSBCHA097 does instruct the technicians to inspect the steering shaft universal joint. They don’t claim there is any problem, they simply desire to review it for “proper installation.” They claim that this action was only taken because there was one instance of decoupling found during a regular inspection. The company also makes it clear that this inspection doesn’t need to be performed with customer notification.

Even though they aren’t planning to tell customers about the problem, they later talk about the severity this might cause. Technicians are to “NOT release the vehicle to the customer until directed to do so. That means plenty of drivers are operating possibly affected vehicles and aren’t aware of it at all until they go in for regular service. At which point, drivers find out that they can’t have their vehicle back because of a safety issue. Sounds like recall material. Of course, the Telluride needs to live up to its motto and create plenty of adventures – sitting at the dealership is just not one of them.

Here are some actual complaints logged with the NHTSA about the 2020 Kia Telluride Transmission Problems

PURCHASED 2020 TELLURIDE SX AWD ON JUNE 8TH IN LOUISVILLE. UPON DRIVING IT HOME TO CINCINNATI, I NOTICED INTENSE VIBRATIONS IN THE REAR AREA WHEN THE SPEED WAS BETWEEN 66MPH AND 72MPH.

TRY ONE) TOOK IT TO SERVICE IN CINCINNATI AND TRY ONE WAS TO BALANCE WHEELS ? DID NOT HELP.

TRY TWO) SERVICE KEPT IT FOR A FEW DAYS AND CALLED KIA TECHLINE. THEY SAID TO CHECK OUT OTHER TELLURIDES RIGHT OFF THE DELIVERY TRUCK. FOUND THEY ALSO HAD PROBLEM. KIA TECHLINE CLOSED THE CASE SAYING IT MUST BE NORMAL.

TRY THREE) TOOK TELLURIDE TO A DIFFERENT SERVICE DEALER WHO ALSO CALLED KIA TECHLINE AND PRESSED THE CASE THAT THIS IS A REAL PROBLEM ? OWNER IS NOT CRAZY. AFTER 16 DAYS, I AM TOLD THAT I WILL HAVE TO WAIT UNTIL OCTOBER 8TH FOR A DRIVE SHAFT TO COME IN.

HERE IS WHAT THEY FOUND:

1) FOUND SLIGHT BEND IN PASSENGER REAR AXLE AND REPLACED IT. DID NO GOOD.

2) DROVE WITHOUT REAR DRIVE SHAFT AND VERIFIED THAT VIBRATION STOPPED.

3) WERE TOLD TO CHECK TRANSFER CASE OIL FOR METAL FILINGS – FOUND WHAT LOOKED LIKE GOLD PAINT FLAKES. KIA WAS INTERESTED, THEN NOT INTERESTED. WAS THIS DAMAGE FROM VIBRATION?

4) TRIED TO GET REAR DRIVE SHAFT BALANCED AND NO ONE AROUND CINCINNATI COULD DO IT.

5) KIA TOLD SERVICE TO REPLACE REAR DRIVE SHAFT. IT WILL ARRIVE AT OR ABOUT OCTOBER 8TH

6) TOLD ME TO PICK UP TELLURIDE AND WAIT FOR PART.

I PURCHASED THIS VEHICLE ON JUNE 8TH AND THE PROBLEM WAS THERE RIGHT AWAY. IT WILL BE 4 MONTHS SINCE PURCHASE BEFORE THE NEW DRIVE SHAFT WILL BE INSTALLED. ONE THIRD OF A YEAR WASTED IN TRYING TO GET KIA TO FIRST BELIEVE/ADMIT THERE WAS A PROBLEM AND THEN TRYING TO FIND A SOLUTION. I AM NOT CONVINCED THAT THE VEHICLE WILL EVER BE WHAT IT SHOULD HAVE BEEN FROM THE BEGINNING.

I MUST SAY THAT THIS LATEST SERVICE DEPARTMENT HAS WORKED HARD TO GET THIS SOLVED. EVERY STEP OF THE WAY THEY MUST DO WHAT KIA SAYS TO DO.

Your Lemon Law Legal Rights

Think you have a lemon? Sit back and let the experts work aid your lemon at no cost to you. The law makes Kia pay legal fees. You may be able to get your lemon out of your life. Every year, auto manufacturers buy back, replace or pay cash settlements to thousands of ‘lemon’ owners like you.

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