This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
Medicredit is a collection agency based in St. Louis, MO that specializes in collecting delinquent or unpaid medical bills. Medicredit has received many complaints alleging very serious violations of the Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) such as failing to provide verification of a debt; harassment; and reporting inaccurate information to the credit reporting agencies. If you are concerned about collection efforts by this debt collector, make sure you understand your rights before responding.
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They’re legit. According to the Better Business Bureau (BBB), Medicredit, Inc., is a legitimate collection agency based in St. Louis, MO. It was founded and incorporated in 1977 and BBB opened its file immediately. Medicredit services medical providers in Illinois and Missouri. Alternate business names include Cogent Financial Group and Revenue Cycle Point Solutions. Buzzfile estimates Medicredit’s annual revenue at $3.2 million.
Despite BBB’s profile page, 32 years in business, and a substantial annual revenue, information about this debt collection agency is hard to find. Their website consists of only one page. After a brief welcome message at the top of the page, the site indicates that Medicredit’s “goal is to make your online experience as simple and understandable as possible,” and directs site visitors to gather their account number; their full name as it appears on their medical bill; and the last four digits of their social security number. Site visitors are given two options to pay the bill: call a toll-free number or access the online pay portal.
Information about Medicredit’s business practices comes from a wide variety of sources. The BBB has posted a special notice informing consumers that they have “received a pattern of complaints alleging calls made to consumers who do not owe a debt; consumers indicated they were not aware of the debt owed; requests to remove negative information from credit reports not granted; and overall poor customer service.” In their response, Medicredit stated that hospitals and doctor’s offices refer unpaid client accounts to them; that they send letters to consumers; that they place phone calls if there is no response to the letters within 30 days; and that if there is no response to the phone calls, they report the debt to the credit reporting agencies. They claim to average 200,000 contacts each month from 15 different call centers.
A search for Medicredit on the Ripoff Report website produces 11 complaints of fraudulent debt collection activity, mostly alleging attempts to collects debts not owed or the use of false or misleading information. Because their website and collection practices tend to keep as much information from the public as possible, another complainant posted information offered as a public service for injured parties interested in suing Medicredit that includes contact information for their agent for service of process, chief executive officer, and the Attorney General for the State of Missouri. Complaints on the Consumer Affairs website (www.consumeraffairs.com) indicate a pattern of phone calls from collection agents who do not possess accurate information about the bills they are trying to collect; make an effort to be unhelpful with regard to resolving conflicts or clarifying misunderstandings; and routinely report inaccurate information to the credit reporting agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB lists 253 complaints against Medicredit closed in the past three years, with 65 complaints closed in the past 12 months. Complaints are fairly evenly split between billing and collection issues and advertising and sales issues. The BBB Scam Tracker has logged one incident against Medicredit in which the complainant indicated that they were attempting to collect a bill that was not owed and used abusive language during a telephone exchange. The six negative reviews also allege fraud.
3 Cityplace Dr., Ste. 690
Saint Louis, MO 63141-7089
Telephone: (800) 823-2318
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Medicredit would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some past Press Releases of Lawsuits Brought On By Lemberg Law
May 25, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Eastern District of Missouri. The case, against Medicredit, charges the debt collector with violating federal law. It asks for $500 to $1,500 per call in TCPA statutory damages, plus other relief.
While robocalls have a specific legal definition, everyone knows a robocall when they get one. Typically, when you answer the phone, you hear a period of silence or clicking sounds before being transferred to a live representative. Other times, you can hear a prerecorded voice. Either way, robocalls are annoying. Our client says that this collection agency robocalled his cell phone. When he answered, he heard silence and had to wait on the line before he was connected to the next available representative. At one point, our client spoke with a live representative and asked to stop calling him. Nevertheless, the debt collection agency continued to call our client’s cell phone.
The lawsuit charges that Medicredit violated the Telephone Consumer Protection Act (TCPA) by using an automated telephone dialing system to call our client’s cell phone without his consent.
April 14, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Southern District of Texas. The case, against Medicredit, charges the debt collection agency with violating federal law and asks for $1,000 in statutory damages under the Fair Debt Collection Practices Act, plus other relief.
It’s common for people to get into a financial squeeze. You never know what life will throw at you. Sometimes it’s medical bills, sometimes it’s car repairs, and sometimes it’s a different unanticipated expense. Regardless, there’s no shame in falling behind. What is shameful, however, is when a debt collection agency talks about your debt with other people. Our client says that this debt collector called her workplace in an attempt to collect a debt. She says that the debt collection agency spoke with one of her coworkers. Her coworker told Medicredit that our client was not allowed to accept personal calls at work. Nevertheless, the debt collection agency continued to call our client’s workplace.
This lawsuit charges that Medicredit violated the Fair Debt Collection Practices Act (FDCPA) by contacting our client as her workplace, knowing that his employer prohibited such calls; by engaging in harassing behavior; and by using unfair and unconscionable means to collect a debt.
October 1, 2015. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, District of South Carolina. The case, against Medicredit, charges the debt collection agency with violating the Telephone Consumer Protection Act, and asks for $500 to $1,500 for each robocall, plus other relief.
Our client was understandably annoyed when she started to get debt collection robocalls on her cell phone. After all, who wouldn’t get frustrated when they picked up a call, only to hear an automated voice telling them to hold for the next available representative? At one point, our client says that she asked this debt collector to send her a written letter about the debt and to stop calling her cell phone. But that didn’t stop them. Our client says that they called 19 more times.
The lawsuit charges that Medicredit violated the TCPA by robocalling our client’s cell phone.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue Medicredit for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
What Our Clients are Saying
“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
Chances are good that we can help. Call us today and we’ll explain.
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