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North American Recovery or NAR is a third-party collection agency based in Utah. NAR has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and threatening to take actions that cannot legally be taken.If you have been contacted by this debt collector, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), North American Recovery, Inc. is a legitimate collection agency founded in 1993 and incorporated in 1995. The BBB established a profile page for NAR in 1993. NAR is listed as a collection agency and billing service. Buzzfile estimates NAR’s annual revenue at $2.2 million and the size of its headquarters staff at 19 employees.
According to its website, NAR “prides itself on treating every customer with respect and dignity” and has “established a reputation of being an honest and fair collection agency.” NAR claims to “generate industry-leading results with virtually NO consumer complaints.” NAR employs a “standard collection model that easily meets the needs of the majority of today’s businesses …and can readily analyze… client needs and create a customized approach, when appropriate.”
NAR “performs primary, secondary, and tertiary collections…using experience, technology, and capabilities…to quickly identify and effectively process… placements and get down to the business of collecting…money.” NAR also utilizes “local attorneys who work exclusively for us as well as a network of nationwide attorneys…to manage the litigation process…during legal action…if a consumer ignores… phone calls and letters or refuses to pay.”
NAR also offers its Interim Billing Solutions (IBS). IBS “is a first party, pre-collect step in between the billing company, and a traditional collection agency.” NAR’s IBS service includes first-party “customer care” telephone calls and letters and is sold as a business outsourcing service to medical and healthcare providers.
NAR’s Compliance page states that the “rise of the Consumer Financial Protection Bureau and its heightened regulatory scrutiny” have made “the threat of litigation from consumer attorneys” the “number one challenge facing most collection agencies.” As a result, NAR employs “hundreds of compliance and quality-control checkpoints throughout all departments and all positions.” However, NAR’s client-facing website does not include a page dedicated to consumer resources, laws, and enforcement agencies.
The BBB has closed 23 complaints against North American Recovery in the preceding 3 years, with 16 complaints closed in the past 12 months. Most of those complaints alleged problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 14 complaints. Justia lists at least 11 cases of civil litigation involving NAR.
North American Recovery, Inc.
1600 W 2200 S., Ste. 410
Salt Lake City, UT 84119-7240
Telephone: (801) 364-0777
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely N.A.R would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases filed in Federal Court
Complaints against North American Recovery commonly cite problems resulting from disputes about collection tactics. In November 2017, a complainant alleged that NAR routinely adds unauthorized collection fees and refuses to cooperate with consumers who contact them to request assistance settling debts. The complainant stated that “NAR is charging outrageous collection fees even after the debt has been forgiven by the original creditor.” She stated that she requested “a detailed breakout of the debts and they have refused to send them,” instead providing only“lump sums without explanation.” She alleged that NAR “is a fraudulent collection company… that preys on the public” by using “fear and scare tactics.” She also stated that her dealings with NAR left her feeling “intimidated and… that she had been taken advantage of” and forced to “give… in to their threats and now feels stuck.” She accused them of being “dishonest and she is confused how they continue to maintain high remarks on BBB.” She claimed to have “offered a more than reasonable settlement for late fees,” but they were “relentless to price gouge.” She alleged that their “public website” states that they “pride themselves” on “collecting 2…to 3 times the debt,” which is “great…if you are their client but… not for the general public who is trying to be fair and reasonable.” She accused NAR of being “greedy deceitful scam artists.”
In its response, North American Recovery stated that after an investigation, they “determined that …their office had not violated any state or federal laws.” They stated that the “allegation that …they have been unwilling to give a breakdown of the account and…inflated the balance after the account was forgiven is untrue.” They also stated that they “pride …themselves in having a stellar reputation that has been built over 25 years of business…and have been an honest and fair member of the business community.” They stated that their “goal is to treat all people with respect while operating within the full scope of state and federal laws.” NAR demanded an apology from the complainant.
In her final reply, the complainant indicated she had finally received paid-in-full receipt and thanked the BBB for intervening.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
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