Premier Auto Credit Sued for Robocalls and Debt Collection Practices

On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Central District of California. The case, against Premier Auto Credit, charges the company with violating federal law and state law. It asks for $500 to $1,500 per call in Telephone Consumer Protection Act statutory damages, $1,000 in Rosenthal Fair Debt Collection Practices Act (RFDCPA) statutory damages, plus other relief.

It can be hard to get robocalls to stop. In theory, all you need to do is say, “Stop calling me,” or opt out by pressing a number on your telephone keypad, but that’s easier said than done. Our client says that Premier Auto Credit robocalled him. He knew it was a robocall because it was either a prerecorded message reminding our client of an upcoming payment, or because he heard a period of silence before the automated dialer attempted to connect him to a live Premier Auto Credit representative.

During a live conversation, our client complained to a Premier Auto Credit representative about excessive calls to his phone number. Premier Auto Credit said that it would make a note in our client’s account to stop the calls. Despite acknowledging that our client has revoked his consent to receive robocalls to his number, Premier Auto Credit continued to call incessantly.

The lawsuit charges that Premier Auto Credit violated the Telephone Consumer Protection Act (TCPA) by using an ATDS and by using a prerecorded voice to call our client’s cell phone without his consent. The lawsuit also charges that Premier Auto Credit violated the Rosenthal Fair Debt Collection Practices Act (RFDCPA) by engaging in harassing behavior.

  • Candy Valenzuela

    I have been going through all the same things multiple calls a day. I have been told countless times I could send a payment from a 7-11 using the app scan code. Every time I have tried to use the app the payment was declined. I tried calling them to tell them something was wrong with the system because it was declining the payment only to be told that’s impossible because our system is not set up to decline payments. I have been chased out of a parking lot by the vehicle recovery truck driver after being told get your belongings and children out of the vehicle before we get there in the next few minutes. When I said I’m not going to just pull to the side of the freeway so your company can take my car and leave me and my children on the side of the road. That’s when the person said well if you don’t like it then you shouldn’t have been late on your payment. The payment was not even 30 days late an this was the day after Thanksgiving. Now I will not even call to make a payment without a 3rd party witness because of the numerous lies I have been told by even their supposed managers not to mention the countless names I have been called as well as the out of line remarks. There was even a time I was on the phone while a family member returned one of the many harassing calls. The family members said I don’t have an account with your company I’m just retuning your managers call may I please speak to him. Then they asked for her name and phone number and before I knew it the person had stated the last 4 of my social security number my first and last name and the make and model of my vehicle not knowing I was silently on the line. I couldn’t believe it this call center rep had just given out my personal information to someone who was not me. Unbelievable and absolutely wrong in so many ways!

  • Jessica

    I have been dealing w/ Premier also and have been going thru the same harassment. My payment some how was lost in the mail and even though I faxed them my paperwork of the payment receipt and the day it was mailed I repeatedly was called well over 5 times a day to be told to make another payment and “it’s not our fault you didn’t pay your car payment”, I have been told I am a broke bum who can’t afford my car. I was also told if I had better credit than I wouldn’t have to deal w/ Premier. I will admit I have blocked every number they have been calling from, texting from and emailing from. I have even stopped paying as I do not want to deal w/ this company what so ever. I still receive upwards of 5 to 10 calls a day from this company. In all my life I have never been treated w/ such disrespect.

  • Julie Nevarez

    recently gong through this with Premier Auto Credit Including i have emails and text messages of repossession even though I have spoken to them

  • Jorge

    They have stolen thousands of dollars including my down payment.

  • Julie Nevarez

    > same here

  • Clyde Mitchell

    I also am a victim of their robo calls last year. This year is different! January. I mailed my payment 5 business days before payment due date. In February i received a new statement with a $19 late charge. I called and was told it must have got lost in the mail. I payed the $19 with my February payment. In March & April i received a statement still saying i owed $19 and when i called them they said the computer did not apply $19 in February as the late charge. I argued with them and had to have special permission to have it removed and i was to pay $19 less on May’s payment. What they did was added it back to the principal. Which means i have payed it February and it was added to my principal which i am having to pay it again with interest!!! The reason i know this is through my transuoion credit report my fico score went down 15 points because my balance increased $19 with Premeir Auto Financial . I have two other cars with other lenders and by far this company is worst and unpleasant and rude company i have ever had a loan with. This has to be illegal practice. I have documentation of everything, just looking for a attorney to take my case to court. I know if they are doing it to me they are doing it to others.

    Clyde Mitchell

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