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ProCollect Sued for Robocalls and Debt Collection Practices

On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Northern District of Texas. The case, against ProCollect, charges the company with violating federal law. It asks for $500 to $1,500 per call in Telephone Consumer Protection Act statutory damages, $1,000 in Fair Debt Collection Practices Act (FDCPA) statutory damages, plus other relief.

Debt collection calls can be scary. They can be intimidating. Above all, they can be irritating. That is especially the case when you are not the person who owes the debt. Our client says that ProCollect started calling her cell phone in an attempt to collect a debt from a person with the same name. Our client is not the person who owes a debt, and doesn’t even know the person who owes the debt. When she answered the phone call from ProCollect, our client heard silence, Followed by an automated click before the call was transferred to a ProCollect debt collector. The silence and the click we’re how she knew it was a robocall. Our client doesn’t know how ProCollect got her cell phone number. She certainly did not give it to them. She suspects ProCollect got it from a skip tracing service. Even though our client called ProCollect and told them that they were calling the wrong person, they continue to robocall her cell phone.

The lawsuit charges that ProCollect violated the Telephone Consumer Protection Act (TCPA) by robocalling our client’s cell phone without her consent. The lawsuit also charges that ProCollect violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior; and by using unfair and unconscionable means to collect a debt.


May 01, 2017 at 10:28 am, Lisa Garcia said:

I have been receiving daily calls for going into two months. I alone on caller ID have 14 from PAYPAL or PAYPAL Credit. I’ve even written to PayPal advising them of the fraudulent calls I’m receiving. Then I also received last week a call from Final Solutions. I’m assuming it too is a fraudulent call for PayPal/Credit. I saw your website. I am and have been registered on do not call list for over two years. This is not PayPal number. My account is in excellent standing too. One last important note: these calls are for my daughter, at least the first one was, she doesn’t live here, hasn’t for 11 years and was told by me her standing with PayPal/Credit is perfect, they were contacted to be sure there wasn’t an issue and please do not call anymore. I was told “We have one more question.” The phone calls have persisted every day of the week between 8:00 a.m. 9:00 a.m. , with the exception of Sunday. I am sick of this. How you can stop a “robo call” is beyond me, but here’s what I have if you can.


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