Real Time Resolutions RTR Collections Complaints? We Stop Calls and Harassment.

We help consumers who have complaints about collection harassment.

Real Time Resolutions Inc or RTR is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

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What is Real Time Resolutions – RTR?

Real Time Resolutions or RTR is a loan servicing company that also specializes in third-party debt collection. RTR has received complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed. If you have been contacted by this debt collector, make sure you understand your rights before taking action.

Have questions? Call us now at 855-301-6100 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

Is Real Time Resolutions a scam?

They’re legit. According to the BBB, Real Time Resolutions, Inc. is a legitimate collection agency  founded and incorporated in 2000. The BBB established RTR’s profile page in 2003. RTR is listed as a collection agency, mortgage broker, and financial services company. Buzzfile estimates RTR’s annual revenue at $30.1 million and the size of its headquarters staff at 103 employees, with a total of 350 employees across all locations.

According to its website, Real Time Resolutions “is a full-service loan servicing and recovery company specializing in mortgage, auto, student, credit card, and other consumer loans.” RTR’s mission is “to help… customers with their financial obligations in all stages of their loan cycle…with convenient payment solutions.”

Unlike many third-party collection agencies, RTR’s main business practice is not focused on delinquent debts. Instead, RTR accepts transfers of existing loans form original creditors, then maintains the payment history over the life of the loan. Although some of the loans Real Time Resolutions services may be delinquent, many lenders transfer loans to third-party loan servicers as a normal method of handling their accounts receivable administration.

RTR “is both a servicer and a debt collector.” In addition to current loans that have been transferred to RTR in the normal course of business, RTR also accepts delinquent accounts. RTR’s website does not provide a lot of information about its 3rd party collections division, stating only that they “train our professionals to engage with you in a respectful, knowledgeable, and courteous manner, …take the time to understand your situation, and follow up with solutions that make sense.”

Real Time Resolutions offers a variety of repayment options, including ACH withdrawals, phone payments, and recurring payments. In addition, their website provides access to options such as requesting a payoff quote and requesting a change of due date.

As for compliance, RTR’s About Us page states its commitment to information privacy. In addition, its Customer Center page includes links to dispute and complaint forms; the Ask Dr. Debt website; the federal Consumer Finance website; and regulatory agencies such as Fannie Mae and Freddie Mac.

How many complaints are there against Real Time Resolutions – RTR?

The BBB has closed 89 complaints against Real Time Resolutions in the preceding three years, with 23 complaints closed in the past 12 months. Almost all of those complaints allege problems with billing and collection services. As of March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 139 complaints. Justia lists at least 22 cases of civil litigation involving RTR.

Contact Information

Real Time Resolutions, Inc.
P.O. Box 36655
Dallas, TX 75235-1655
Telephone: (855) 466-3090

Can you help me file a No Fee Lawsuit against Real Time Resolutions Inc – RTR?

Absolutely. Here are some Sample Cases filed in Federal Court

Complaints against Real Time Resolutions commonly cite problems resulting from alleged inaccuracies in accounting and credit reporting. In January 2018, a complainant indicated that his mortgage was sold by Bank of America to Green Tree. After this initial transfer, the “step rate loan modification” in place with Bank of America was disregarded, and Green Tree allegedly began servicing the loan as if it were in default. Despite a prolonged effort on the part of the complainant to resolve the misunderstanding with Green Tree, he was unable to remodify the loan but kept making payments anyway. Subsequently, Green Tree became Ditech, and Ditech sold the loan to RTR. Once RTR assumed the responsibility of servicing the loan, the complainant indicated that his payments had been reported as not being on-time. In addition, although he requested copies of the original documentation transferring the loan from Bank of America to Green Tree/Ditech and then to RTR, he had not received anything. As a result of these accounting irregularities, he had been unable to refinance his mortgage because the late payment reporting created the impression that he had defaulted on his original loan. In response,Real Time Resolutions indicated that they had contacted the complainant to discuss problems with accounting and loan transfer documents and had agreed to request a deletion of all negative information related to RTR’s accounting with the three national credit reporting agencies.

Also in January 2018, a complainant indicated that his online payments were not being posted; that as a result he was being charged penalties and fees; and that he had been unable to access the online customer service portal. He indicated that he had been consistent in making payments to Real Time Resolutions, but that despite complaints and verbal assurances that his payments were being credited, his statements were not reflecting his payment history. He expressed his concern that he may also be liable for additional fees and penalties that may not have been appearing on his statement. Finally, he had become frustrated with RTR’s online customer service email portal and had been unable to successfully submit a complaint. In its response, RTR provided a complete statement showing payments and late fees. They also provided a statement of attempted payments that had failed. They indicated that the failed payments appeared to have been the result of data entry errors in which a “0” had been omitted from the account number.Real Time Resolutions also provided clarification about how to submit complaint information

Real Time Resolutions RTR Calling You?

The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.

The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.

These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.

Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.

Want to Stop Real Time Resolutions RTR Debt Collection Harassment Now?

Your debt harassment checklist:

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are recieving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.

We can make them STOP!✋

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.

What Our Clients are Saying

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“Prior to contacting you, we had tried repeatedly to handle this matter without threatening litigation. In the end, not only were they unapologetic, but they were dismissive – even of an attorney friend who called on our behalf. Sincerest thanks for resolving this matter for us!”

“Know that Sergei, and your firm did a good thing. You took on a big company for little people and righted a wrong. For this we are grateful.”

“Thank you and your team at Lemberg Law for the exceptional work you did on my behalf. I have never experienced the level of care, professionalism, timeliness in follow-through, and monetary compensation obtained through your firm.”

Can You Help Me Delete Real Time Resolutions RTR from My Credit Report?

We can absolutely help. Call us today.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

  • George A

    Since 2014 Real Time Resolutions has harassing to pay check n go. I did business with check n go for about 2 or 3 years and when i found out that the percentage they where charging me was illegal in California i stopped payment on the loan i had. They where charging me like 299 or 399% every loan and probably made more money from me than what i was given throughout the time i took loans from them. They where suit in a class action sue and lost and i even got a check from that. Real time resolutions has been dropping my credit score every year. Please let me know if you can help

  • Billy Jackson

    Real time Solutions placed a foreclosure on my property and had me illegally evicted for a second mortgage that was not part of my loan which is serviced by another mortgage company.

  • Ka Par

    Real Time Resolutions IGNORED \ STALLED every attempt to deal with the loan since they acquired it, increasing the value of the loan until surpassed the first in value. My mother is 75 years old. As she has gotten older, and acquired medical bills and their associated costs beyond her means, I (her daughter) have seen to it that all of her bills are met. She currently holds a credit rating of 725, has one visa card, a first and a second. Because they hold all the cards by filing a Notice of Default (something they can choose to recall at their convenience), they have made it 100% impossible to deal with anyone but them. I have tried every federal and state agency I can think of to mitigate this very real threat of foreclosure, but everyone was operating on the fact her credit listed the 6 years of delinquency. I just found out the other day, THE LOAN IS NOT EVEN LISTED IN HER CREDIT REPORT. It just disappeared! Not only that, but there is some question as to whether or not they can even collect on it legally due to a statute of limitations and if I fall into their trap and make a “good faith payment” for a TPA, then I will inadvertently acknowledge the validity of the debt and restart the four year clock. RTR is an extremely crooked organization (that somehow manages an A+ with BBB). I thought my only recourse was to BUY the house out of their control, but in doing so, I automatically lose between $35 and $148k (with costs moving up with additional years of making payments, paying interest, and paying a higher property tax). My banker suggested I play nice nice with them and go through THEIR banker – the only one willing to work with us…but even he wants to move the debt into my name. Can you help, and I mean like with an injunction or something, because the minute they find out I am working with someone OTHER than them, they are likely to release the “hold” status of our foreclosure notice, putting the property on the courthouse steps on July 7.

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