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RevSolve, Inc. is a third-party debt collection agency based in Arizona that specializes in healthcare collections. RevSolve has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper sharing of information and attempting to collect debts not owed. If you have been contacted by RevSolve, make sure you understand your rights before responding.
According to the Better Business Bureau (BBB), RevSolve was founded and incorporated in 1964. The BBB established RevSolve’s profile page in 1968. RevSolve is listed as a collection agency that uses the alternate business names, CSB Systems and Collection(s) Service Bureau, Inc. The BBB lists three separate locations for RevSolve in Scottsdale, AZ. Buzzfile estimates RevSolve’s annual revenue at $5.8 million and the size of its headquarters staff at 40 employees.
According to its website, RevSolve “is a specialized healthcare revenue solutions company that works with mid- to large-sized healthcare providers to improve targeted areas in their revenue cycle.” RevSolve operates as “an extension of the business office, managing regular billing and receivables, recovering significant revenue for…clients.”
RevSolve’s clientele is comprised entirely of healthcare providers. Their accounts receivable management and collection services “are designed to provide patients with the highest levels of service through multiple contact points, such as telephone, customized patient portals, and even live internet chat.” These services include “consolidated patient billing solutions that bring the simplicity of a single monthly statement” to clients with “even the most complex provider billing environments.” In addition, RevSolve’s Extended Business Office division “provides targeted solutions that allow clients to focus on …core competencies.”
RevSolve’s compliance page indicates that RevSolve “is one of the few companies in the world to have achieved compliance certification through the ACA International Professional Practices Management System (PPMS).” They cite a strong policy of compliance with consumer protection laws, including a full-time compliance officer and RevSolve University, which “ensures that new staff are trained, and regularly retrained, on HIPAA, FDCPA, FCRA and various state and federal laws that may pertain to our operations.”
RevSolve’s consumer site hosts links to a payment portal and to web-based contact forms for requesting that RevSolve cease telephone contact, to register complaints, to report identity theft, or to request payment-in-full letters.
As of December 2017, the Better Business Bureau (BBB) has closed 9 complaints against RevSolve Inc in the preceding 3 years, with 3 closed in the past 12 months. All of those complaints allege problems with billing and collections. As of June 2015, the Consumer Financial Protection Bureau (CFPB) has received 10 complaints about RevSolve. Justia lists at least 1 case of civil litigation involving RevSolve.
Absolutely. Here are some Sample Cases against RevSolve Inc.
Complaints against RevSolve cite problems resulting from disputes about balances owed, billing, and the accuracy of information reported to the credit reporting agencies. In March 2015, a complainant indicated he had received 5 calls from RevSolve representatives, each providing different information about an outstanding medical bill. One representative allegedly told the complainant he would have to file a claim to cover the costs of medical expenses. The complainant indicated he had subsequently contacted the healthcare provider to file the claim, but they told him it was not up to him to file the claim. He called the RevSolve representative back to inform him of the healthcare provider’s response, and the representative allegedly told him that RevSolve had filed a claim that had been rejected. The RevSolve representative allegedly said that the healthcare provider told RevSolve that it was the patient’s responsibility to file the claim, and that the complainant was now responsible for payment. The complainant indicated that he had called the healthcare provider back and requested information about the claim RevSolve alleged to have filed, but the healthcare provider said no claim had been filed, and that even if a claim had been filed, a response to claims takes at least 30 days to process. The complainant reported that he had talked to a RevSolve supervisor next, and that the supervisor had informed him that both of the representatives had been wrong about the information they had provided, and that no claim had ever been filed. When the complainant asked why he had received inaccurate and misleading replies, the supervisor allegedly stated that it “would be unprofessional of her to give…that” information, promising only to listen to the tapes of the calls and make a decision about what to do. The supervisor allegedly said she would not contact the complainant again about why he had been given inaccurate information or what action would be taken as a result.
The complainant accused RevSolve of using deliberately deceptive practices to get money from consumers and of covering up the abuses of its collections staff. In response, RevSolve indicated they were unable to respond to the complainant until they received a signed “HIPAA Authorization for Release of Health Information” form, “which needs to be filled out by the consumer and returned to …the RevSolve office.”
1395 North Hayden Road
Scottsdale, Arizona 85257
Telephone: (800) 824-4889
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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