Account Control Technology or ACT is a third-party collection agency and Accounts Receivable Management (ARM) company based in Southern California. ACT has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as misrepresentation and improper communication tactics. If you have been contacted by ACT, make sure you understand your rights before taking action.
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According to the Better Business Bureau (BBB), Account Control Technology, Inc. is a legitimate collection agency founded in 1990 and incorporated in 1993. ACT is listed as a collection agency and collection system provider with an estimated staff of 650 people. ACT maintains an alternate website at www.accountcontrolcomplaint.com. Buzzfile estimates ACT’s annual revenue at $228.1 million and a staff size across all locations estimated at 3,668.
According to its website, Account Control Technology “mission is to improve the long-term financial well-being of clients, consumers and employees.” ACT is “fully licensed in all 50 states and complies with all state laws and regulations.” Furthermore, as “a government contractor, the company maintains the highest data security standards.”
Account Control Technology’s third-party debt collection division combines “innovative technology, top-tier data security, four-level quality assurance, stringent compliance, intensive agent training, and a consultative collections approach …[to] deliver optimal results – whether on first, second or third placement levels.” Their collection services include post charge-off collections; letter services; quality assurance and compliance; cutting-edge voice analytics software; a top-of-the-line collection management system; and extensive skip tracing resources.
ACT’s ARM division offers first-party billing and accounts receivable management; business process outsourcing; call center services; default prevention; and portfolio management. Account Control Technology offers their suite of services to consumer lenders in the auto, banking, credit union, credit card, retail, mortgage, recreational vehicle, heavy equipment, and specialty asset industries. In addition, ACT collects consumer debt for education, healthcare, telecom/cable, utility, and government providers. ACT also offers commercial and business-to-business collections.
The Industry Links page under the News & Resources menu contains a very comprehensive hyperlinked listing of regulatory laws, enforcement agencies, and financial resources. Their “I Owe a Bill” link also provides site visitors with a list of consumer-oriented resources.
The BBB has closed 59 complaints againstAccount Control Technology, Inc in the past three years, with 23 closed in the past 12 months. Most of those complaints allege problems with billing and collections, but several complaints about customer service have also been posted. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has received 60 complaints about ACT. Justia lists at least 10 cases of civil litigation involving Account Control Technology.
Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely ACT would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases filed in Federal Court
In October 1994, in United States District Court for the District of Nevada, a judge issued an Order in a case alleging Account Control Technology had violated several provisions of the FDCPA and had committed acts that constituted invasion of privacy. The October 1994 hearing culminated a series of claims and counterclaims resulting from the plaintiff’s initial allegation that “beginning in April 1993 representatives of ACT repeatedly subjected her to abusive, unfair, and unlawful debt collection practices, both at her home and place of employment, in an effort to obtain repayment of a student loan incurred by [the plaintiff] while attending business college. In addition to her FDCPA claims, [the plaintiff] alleged that ACT’s actions constituted an invasion of her privacy under Nevada law.” \
The court began by dismissing ACT’s counterclaim, which stated that the plaintiff’s complaint was filed merely as a “strategy and ploy to intimidate and coerce Account Control Technology to enter into a settlement in order to avoid costly and protracted litigation,” citing lack of subject matter jurisdiction. Next, the court addressed ACT’s motion for summary judgement against the plaintiff. Because ACT was the party moving for summary judgement, they carried the “burden of showing the absence of a genuine issue of material fact” in the plaintiff’s complaint. As for the FDCPA complaints, the plaintiff cited 5 separate violations: ACT’s collection notice had failed to include language required by the FDCPA; Account Control Technology had threatened to take legal action against the plaintiff without intending to do so and without legal authorization; ACT had been engaging in collection activity without a license; ACT representatives had harassed the plaintiff by calling her six times within a 24-minute period at her place of employment; and Account Control Technology representatives had contacted her after they knew she was being represented by counsel.
The court was unconvinced by ACT’s positions on these violations, which included an argument that the plaintiff had not read the letter that did not include the required language; offering a fraudulent document as proof of authorization to take legal action; an argument that their unlicensed collection activities were not unlawful because the plaintiff was unaware of them at the time; an argument that the substance of the repeated phone calls did not constitute harassment; and an argument that Account Control Technology representatives were unaware that the plaintiff was represented by an attorney, when they had already submitted evidence to the contrary.
The plaintiff’s charge of invasion of privacy stemmed from the repeated calls to her at her place of employment, and the court upheld her argument on one of the two provisions of Nevada state law upon which her claim was based. As a result, Account Control Technology was found liable for statutory damages in the amount of $1,000 plus court costs and attorney fees for the FDCPA violations and punitive damages for violating state invasion of privacy laws. The matter was scheduled for a settlement conference.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Consumers have reported this agency harassing them from the following numbers:
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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