- Who is Action Collection Agency of Boston?
- Action Collection Agency of Boston Complaints?
- Action Collection Agency of Boston Lawsuits
- Action Collection Agency of Boston Contact
- Action Collection Agency of Boston Calling?
- How Do I Stop Action Collection Agency of Boston Debt Collection Harassment?
- How Can I Delete Action Collection Agency of Boston from My Credit Report?
- How Can I Deal with Action Collection Agency of Boston?
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Action Collection Agency of Boston (ACA) is a third-party collection agency specializing in healthcare collections. ACA has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as misrepresentation and attempting to collect debts not owed. If you have been contacted by ACA, understand your rights before responding.
According to the Better Business Bureau (BBB), Action Collection Agency of Boston was founded in 1967 and incorporated in 1991. The BBB established its profile page in 2004. ACA is listed as a collection agency. ACA uses the alternate business name, Action Collection Agencies, Inc., and has a staff size estimated at 36 people.
According to its website, ACA “represents a true alternative to what is generally offered to today’s healthcare collection professionals” by offering “today’s healthcare accounts receivable manager the best possible solution to his or her company’s collection needs.” Because they are “unencumbered by layers of bureaucracy and armed with the latest collection tools, ACA frequently outperforms many of the larger healthcare collection agencies.”
ACA’s collection staff is focused exclusively on healthcare providers with a client base that “includes many of the larger health systems, medical facilities and physician networks, as well as smaller hospitals, group practices and clinics.”
ACA’s collection services include “traditional bad debt collections.” They also offer “a wide array of healthcare accounts receivable services,” including on-site and off-site special follow-up projects; pre-collection and “early-out” programs; total self-pay receivables; management programs; third-party billing; education and training; systems overview; management consulting; staff augmentation; facilities management; and operation assistance.
ACA’s website does not disclose any information about its regulatory compliance policies. Its payment portal includes a disclosure that it is a collection agency, but there are no links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 3 complaints against ACA in the past three years, with 1 closed in the past 12 months. Two of those complaints allege problems with customer service; the other alleges problems with billing and collections. Since September 2015, the Consumer Financial Protection Bureau (CFPB) has received 6 complaints about ACA. Justia lists at least 2 cases of civil litigation involving ACA.
Absolutely. Here are some Sample Cases against Action Collection Agency of Boston
Complaints against Action Collection Agency of Boston frequently cite problems resulting from inaccuracies or discrepancies about billing documentation.
In April 2017, a complainant indicated she had received a phone call form an Action Collection Agency of Boston representative requesting payment for a past due amount of $672.60. The complainant indicated that the representative was “unfriendly” but agreed to pay the amount requested during the phone call. The complainant stated that the ACA representative indicated there were no other outstanding charges. Subsequently, the complainant cross-checked the item with her insurance records and discovered the outstanding balance she thought she was paying was for a different amount. In addition, after making the phone payment, the complainant received a collection letter from ACA stating the amount in question was still owed. The complainant disregarded the letter, but received another letter about two weeks later asking for a payment of $451.50, the amount she had noticed when reviewing her insurance records. She sent this second letter back to ACA with a dispute. Next, she began receiving phone calls and voicemail messages about this second item, but was unable to reach a representative. She sent another letter to ACA requesting that they contact her and explain the charges. She allegedly received several telephone contact attempts, but because she was unable to answer, she sent a final letter via registered mail requesting an accounting of all outstanding charges.
In response, ACA indicated their delay was caused by the difficulty in researching the query. They indicated that ACA had been contracted to pursue two different delinquent items from the complainant for two different dates of service. Although she had cleared the first item during the initial phone contact, the second item remained past due. ACA indicated a review of the phone recordings did not reveal any “negative or non-compliant behavior on the part of their agent.”
The complainant’s rebuttal insisted that ACA’s phone system was ineffective and continually put her though to voice mail. She expressed impatience, an inability to wait on hold for long periods of time to clarify outstanding items, and insisted that their inability to accurately document the delinquent items was unprofessional. ACA’s reply to her rebuttal indicated that her phone number had been deleted and that all future contact would be in writing. They indicated that they had sent an itemized bill, but that doing so “is above what the federal and state law requires us to do,” which only requires that they “confirm the balance with the client.”
Action Collection Agency of Boston
P.O. Box 902
Middleboro, MA 02346-0902
Telephone: (800) 478-7421
Understanding your Debt Collection Rights
The Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) enforce consumer protection laws. The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are two federal laws that help regulate the collections industry. The FDCPA prohibits actions such as threatening to take actions that cannot legally be taken or using false or misleading language to collect a debt.
The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA).
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA.
The case above illustrates how understanding your rights and responsibilities under these laws is an important part of holding collection agencies accountable for their actions. Seeking legal assistance can help you resolve a dispute with a collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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