Affiliate Asset Solutions LLC or AAS is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Affiliate Asset Solutions or AAS is a third-party collection agency based in Georgia. AAS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including failure to verify debts and using false or misleading statements in an effort to collect a debt. If this debt collector has contacted you about past due collection items, make sure you know your rights before taking action.
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According to the Better Business Bureau (BBB), Affiliate Asset Solutions, LLC was founded in 2015. The BBB established a profile page for AAS in 2016. AAS is listed as a collection systems provider; billing and medical billing service; and medical business administrator.
According to its website, AAS “was created by professionals with more than 100 years of experience in the accounts receivable management industry.” AAS employs a “management team…committed to ensuring that every person they communicate with is treated with dignity and respect.” In addition, AAS utilizes “processes that have been developed and are regularly reviewed to ensure that every consumer interaction meets and emphasizes this expectation.”
AAS collects delinquent debts exclusively for medical and healthcare providers. AAS employs “a dedicated workforce of representatives who themselves are consumers of healthcare services…who know and understand the very real challenges that unexpected medical bills can create.” As a result, AS employees are “professional and courteous and… will make every effort to assist… in resolving… outstanding debt.”
Much of the information on the AAS website focuses on information about debt-related consumer financial information. Their home page provides links to information and websites about debt collection laws, consumer resources, and enforcement agencies. There are also links to the FDCPA and state-specific debt collection laws. The foot of the home page provides information about the medical insurance billing process and the official collector pledge of the International Association of Credit and Collection Professionals (ACA International).
The BBB has closed 20 complaints against Affiliate Asset Solutions in the past 3 years, with 10 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections.Since April 2016, the Consumer Financial Protection Bureau (CFPB) has closed 15 complaints involving AAS. Justia lists at least 4 cases of civil litigation involving AAS.
Affiliate Asset Solutions, LLC
145 Technology Pkwy., Ste. 100
Peachtree Corners, GA 30092-2913
Telephone: (844) 507-9382
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely AAS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against Affiliate Asset Solutions commonly cite problems resulting from disputes about the validity of debts and allegations of aggressive and potentially illegal communication tactics. In February 2018, a complainant indicated she had received “harassing, repeated calls with RUDE, IGNORANT agents despite telling them NOT TO CALL HER AGAIN!” She stated that she had been receiving “repeated phone calls from this company almost daily… and has the phone records to prove it.” She said that she had “asked their agents NOT to call her again, and their continuance in this behavior constitutes HARASSMENT!” She stated that she recognized that AAS is a collection agency but insists that she had “absolutely NO IDEA what they are trying to collect on, for which account, or for which company…because the people who have called her from this company excel in IGNORANCE, BELLIGERENCE and HOSTILITY” and do not “know HOW to appropriately communicate intelligently with people.” The complainant stated that she is “a professional person”; that she “understands how to conduct collections”; and that AAS representatives have not upheld standards. She concluded by stating that she was amazed that AAS “has such a high rating with…BBB, …which makes her question the veracity of … BBB. Nonetheless, … she filed this complaint in an effort to utilize a progressive response to AAS’s constant harassment.”
In response, Affiliate Asset Solutions stated that their “records show only one oral communication with the consumer…who notified AAS at that time …to cease and desist communication with her.” AAS said they had “abided by that request.” AAS acknowledged that their “review of that recording, and their agent’s response to the consumer’s aggressiveness, was not up to their standards. Consequently, AAS counseled… and reprimanded the agent in accordance with their Quality/Compliance and HR policies. AAS apologized to the consumer and promised to renew their pledge to be the most patient-centric and consumer-centric receivables management organization in the world.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
What Our Clients are Saying
“To anybody who has a problem with a debt collector, I highly suggest Lemberg Law. I obtained attentive, personalized service and obtained resolution within three months.”
“I could not have stopped the collection calls myself.
“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
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