American Medical Collection Agency or AMCA is a third-party collection agency based in New York state that specializes in delinquent healthcare accounts. AMCAs has received complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including attempting to collect debts not owed and using false or misleading language in an effort to collect a debt. If you have been contacted by AMCA, make sure you understand your rights before responding.
Have questions? Call us now at 844-685-9200 for a Free Case Evaluation.
Our services are absolutely FREE to you.
The harassing company pays our fees.
According to the BBB, American Medical Collection Agency, Inc. is a legitimate collection agency founded and incorporated in 1977. AMCA’s profile page was established in 1999 and is listed under the name, Retrieval-Masters Creditors Bureau (RMCB). AMCA is listed as a collection agency and as an alternate business name for RMCB.
According to its website, AMCA “is the leading recovery agency for patient collections…and one of the nation’s top high volume lower balance agencies, managing over $1 billion in annual receivables for a diverse client base.”
American Medical Collection Agency collects debts exclusively for medical service providers, including “laboratories, hospitals, physician groups, billing services, and medical providers all across the country.” Their collection staff “is highly trained to handle the needs of…patients in a friendly and supportive manner” using letters, phone calls, and analytics.” Their “customized letter-writing process… is unique… because…AMCA understands that a tailor-made letter series does have a significant impact on overall collection performance.” AMCA’s “state of the art call centers have all the necessary tools for success in recovery.” And AMCA “utilizes advanced and intelligent data analytics to optimize collection results.”
AMCA is “compliant with all federal and state laws and are members of ACA International.” AMCA “provides…services adhering to the ethical guidelines expected from a National Accounts Receivable Management firm.” American Medical Collection Agency’s FAQ page contains a statement that “collectors are not allowed to harass customers. They should not lie about their identity. They are also prohibited from making threats that they are not authorized to carry out.” However, their website does not include a consumer resources page with links and references to consumer protection laws and enforcement agencies.
As of March 2018, the BBB has given AMCA a rating of D-. The BBB has closed 51 complaints against AMCA in the preceding three years, with 25 complaints closed in the past 12 months. Most of those complaints allege problems with billing and collection services. As of March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 35 complaints against AMCA. Justia lists at least 6 cases of civil litigation involving American Medical Collection Agency.
American Medical Collection Agency, Inc.
4 Westchester Plaza, Suite 110
Elmsford, NY 10523
Telephone: (800) 666-8097
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely AMCA would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Click 844-685-9200 ☎ NOW to call us or go ahead and fill out our Contact Form. Our services are absolutely FREE to you
Absolutely. Here are some Sample Cases filed in Federal Court
In August 2015, in United States District Court, Eastern District of New York, a judge issued a Memorandum Decision and Order in a case alleging American Medical Collection Agency had violated the FDCPA. In this case, the plaintiff had been contacted by AMCA regarding a delinquent healthcare bill. According to the complaint, an AMCA representative had reported the delinquency to the credit reporting agencies. The plaintiff then contacted AMCA and indicated his intent to dispute the debt. As part of the dispute, he requested that the American Medical Collection Agency representatives remove the delinquent item from his credit report. The American Medical Collection Agency representative refused, informing the plaintiff that he would have to contact the credit reporting agencies himself. The plaintiff disagreed, alleging that the credit reporting agencies would only change the status of the delinquent item to “disputed,” not remove it, and then investigate by contacting AMCA… and inquiring as to its validity.” As a result, he charged AMCA with a violation of FDCPA Section 1692e, which prohibits the “use of any false, deceptive, or misleading representation or means in connection with the collection of any debt.” The plaintiff served American Medical Collection Agency with his intent to sue on the basis of the violation, and AMCA “failed to answer despite facially valid service.” As a result, the court advised the plaintiff “to move for default judgment, ‘including detailed proof of actual damages, if plaintiff is claiming any, within 14 days, failing which this case will be dismissed.’” The plaintiff filed his first default judgment within 14 days; however, the “detailed proof of actual damages” in the initial filing “consisted of a 2 ½ page attorney’s affirmation that gave no proof of damages, let alone detailed proof of damages,” except to cite the FDCPA provision that violations may result in liability for damages as the court may allow, but not exceeding $1,000.” As a result, the plaintiff was directed to refile his motion for default judgement, with an appropriately detailed request for damages.
The August 2015 hearing was held to determine the damages to be awarded. Unfortunately, although the plaintiff’s amended motion contained more detail, the court had to modify the award requested. The plaintiff’s request for damages stated simply that, “this statutory violation provides for a fine of $1,000.00.” As for court costs and attorney fees, the plaintiff presented a letter requesting “$2,000.00…(5 hours at $400.00 per hour), for pre-litigation Counsel, …with fees… comprised of negotiations and telephone conversations held with AMCA… and meetings held with the plaintiff; $2,000.00 flat fee for services rendered by plaintiff’s attorney…(preparation and filing of summons and complaint, preparation and filing of motions for entry of default and default judgment, anticipated fees for enforcement of the judgment); $3,500.00 for emotional distress incurred by…statutory violations; … and costs…incurred in the amount of $500.00 (filing summons and complaint, and process server fees …for a total of $9,000.00.”
The court approved the plaintiff’s motion for default judgement but reduced the award. The court indicated the severity of the violation only deserved to be compensated by $400 in statutory damages. In addition, the accounting of court costs and attorney fees was considered too vague for the court to award $9,000, so the court chose to approve $400 for one hour of legal services, for a total award of $800.00
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW
What Our Clients are Saying
“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”
“My mom and I want to say thanks to the team of Lemberg Law for all the hard work and effort that was taken to take care of the debt collector and the Fair Debt Collection Practices Act. Because of this, the phones do not ring off the hook .”
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
We can absolutely help. Call us today.
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.