American Credit Acceptance, LLC (ACA) is a third-party subprime auto loan agency based in South Carolina. ACA has received consumer complaints alleging violations such as improper communication and debt collection practices. If you have been contacted by ACA, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), American Credit Acceptance was founded and organized as a limited liability company in 2007 in South Carolina. The BBB established its profile page in 2010. American Credit is listed as a consumer finance company.
According to its website, American Credit Acceptance “is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast.” ACA starts“with a commonsense lending approach for our dealer partners and end[s] with an affordable payment program for our customers … [and] strive[s] to be the leading provider of financing solutions in the emerging credit consumer automotive market.” The dealers that partner with ACA “will experience personal service” from its “sales team that flows seamlessly” to its “underwriters elevating [the dealer’s] customer experience to a level other lenders cannot match.”
ACA’s website provides information for car dealers and information for car buyers. Their dealer pages inform site visitors that ACA “has assumed a leadership position in [the] industry by creating a combination of creative solutions and personal attention to every dealer.” Its flexibility allows American Credit Acceptance “to offer a product to virtually every type of dealer.” More information about partnering with ACA is available by contacting the company.
The car buyer pages include “Customer Resources” that include general information about credit reporting, interest rates, and simple interest, and includes dealer locator and payment calculator tools. The FAQs page answers questions about account access, payments, insurance, and payoffs.
The American Credit Acceptance website does not provide a lot of detailed information about its business practices or compliance policies. They do include standard, legally mandated information about information privacy and security.
The BBB has closed 290 complaints against American Credit Acceptance in the past three years, with 96 closed in the past 12 months. Most of those complaints allege problems with billing and collections. Many complaints also allege problems with customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 226 complaints about ACA. Justia lists at least 49 federal civil lawsuits involving American Credit Acceptance.
Absolutely. Here are some Sample Cases against American Credit Acceptance LLC.
According to the BBB, in March 2016, American Credit Acceptance agreed to settle a government action by the Massachusetts Attorney General by which it agreed “to pay approximately $1.7 million to settle allegations of excessive interest rates on its subprime auto loans due to the company’s inclusion of fees for Gap coverage.” [More details: http://www.mass.gov/ago/news-and-updates/press-releases/2016/massachusetts-drivers-to-receive-7-4-million-in-relief.html]
The BBB has received complaints against American Credit Acceptance for “billing and collections issues” and customer service. Consumers also complain about “dishonest” and “bad” business practices and that they are unable to obtain information or resolve loan payment issues even after contacting ACA. The 32 negative reviews on ACA’s BBB profile support these allegations.
In December 2017, a complainant alleged that ACA engaged in “wrongful repossession” and indicated that ACA is “dishonest and fraudulent” and that taking a loan with ACA was “the worst mistake” the complainant ever made. The alleged that although he fell “a little behind” on his loan payment after he was laid off from work, but called ACA and “posted a payment to be taken out” and “received a conformation [sic] via email” but “ACA “failed to take it out” and instead “a tow truck pulled into [his] driveway to take [his] vehicle…” The complainant explained that his wife, who was 7 months pregnant at the time, “called ACA” and “made a [sic] additional $500 payment,” but ACA till took the vehicle. According to the complainant, ACA claimed there was ‘problem with the bank”, yet ACA never called the complainant before initiating repossession. The complainant described ACA as “absolutely horrible” and indicated that American Credit Acceptance “made a mistake by not taking out the payment and still had the audacity to” take his car and “made no effort to try and help [him] resolve this mistake of [theirs].” The complainant ended by advising others to “RUN RUNRUNRUN away get a loan somewhere else, TRUST ME read there [sic] reviews you’ll see!!!!!!!!!!!!!!! I have a lawyer working on this as to wrongful repossession!!!!!”
In October 2017, a complainant indicated her belief that American Credit Acceptance engaged in conduct that “is not good business and borders on illegal practices.” She alleged that she received a billing statement from ACA showing that she was past due. The complainant called to find out where the past due amount came from, but it was not until her fifth call to American Credit Acceptance that she learned the “amount was coming from a fee from 2014,” that she had never been billed for in 3 years. When the complainant asked American Credit Acceptance why she had never received a past due statement before or a call from ACA, the ACA manager she spoke to “could not tell” her. The complainant stated that she felt “this is a very sneaky practice. The customer is setting customers up to owe more than they should. It can also negatively affect their customer’s credit as well.”
American Credit Acceptance LLC
961 E. Main St.
Spartanburg, SC 29302
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
What Our Clients are Saying
“I’ve had experiences before with legal teams and I can say certainly that Lemberg Law has certainly earned their reputation the old fashioned way…being constant in representing their client’s best interest.”
“I have to admit, I was not sure of y’all initially but you proved me wrong. You not only got the calls to stop but you have the company to dismiss the accounts once and for all! It had been more than I anticipated.”
“THANK YOU SO VERY VERY MUCH for everything you guys did for us…. This was our first time dealing with a situation such as this and you guys made it so straightforward. Thank you!”
“I want to thank you and your team for all of the help you have provided to me. Honestly, you have a excellent staff who has dealt professionally and been very empathetic at one time in my life once I hit a speed bump.”
We can absolutely help. Call us today.
The short answer is yes. Contact us now to find out more.
Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.