Auto Use and Auto Loan are the trade names used by Lease and Rental Management Corp., a Massachusetts corporation, to operate a third-party auto loan company. Auto Use and Auto Loan have received consumer complaints alleging failure to provide payment information, refusal to return overpayments and communications issues. If you have been contacted by Auto Use or Auto Loan, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), Lease and Rental Management Corp. does business as both Auto Use and Auto Loan at the same addressand was founded and incorporated in 1978 in Massachusetts. The BBB maintains separate profile pagesfor Auto Use and Auto Loan, but each lists the other as an alternate business name. The BBB established both profile pages in 2004. It lists Auto Use as a financing company and Auto Loan as engaged in the business of loans.According to the BBB, Lease and Rental Management Corp., “also known as Auto Use and Auto Loan, finances automobiles through automobile dealerships.”
Auto Use and Auto Loan utilize the same website. According to their website Auto Use “is an independent finance company dedicated to the automobile dealer. [Its] commitment is demonstrated by over 50 years of successful service to thousands of franchised and independent auto dealers.” Whether dealerstake advantage of Auto Use’s “one stop shopping” approach or utilize one product, “Auto Use will provide the dealer with the exceptional service necessary to compete in today’s market.” On the retail side, Auto Loan has “helped millions of customers unlock the door to financing for more than 50 years.” Dealers who make Auto Loan a part of their retail strategy “align [their] dealership with an industry leader that offers financing across all credit tiers…” With an understanding that dealers need competitive financing for every customer that comes through their door,” Auto Loan “offers financing across all credit tiers.”
The Auto Use/Auto Loan website provides information for car dealers and information for car buyers. Its dealer pages inform site visitors that for “50 years Auto Use has been the one name within the auto finance industry synonymous with long term success.” .” The dealer pages also provide information about Auto Use floorplan financing and the Auto Loan retail finance program for dealers. Dealers applications are available and may be submitted online, and more information is available by contacting Auto Use.
The car buyer FAQ page answers questions about customer service and account access, payments, and insurance claims.
The Auto Use/Auto Loan website does not provide a lot of detailed information about the company’s business practices or compliance policies. It does include standard, legally mandated information about information privacy and security.
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The BBB has closed 12 complaints against Auto Use and Auto Loan in the past three years, with 4 closed in the past 12 months. Most of those complaints allege problems with billing and collections. Many complaints also allege problems with customer service. Justia lists at least 7 federal civil cases involving Lease and Rental Management Corp. d/b/a Auto Use or Auto Loan.
Absolutely. Here are some Sample Cases against Auto Use and Auto Loan
According to the BBB website, complaints against Auto Use and Auto Loan include “billing and collection issues.Specifically, consumers complain that the company continued to take auto payments after cars were paid in full or that they were unable to resolve discrepancies in their loan terms or amounts owed. Others complain that they were unable to obtain information about their loan status, overpayments due to them, or the use of proceeds from the sale of their repossessed cars even after contacting the company and requesting the information.
In February 2016, a complainant alleged that she could not afford to continue to make car payments and stopped making payments, and notified the company that the car could be picked up. She indicated further that she received a “Notice of Repossession/Right to Reinstate or Redeem and Intent to Sell Vehicle.” The notice informed her that “proceeds of the sale would be applied” to her account and if any “money is left over”, it would be paid to her. The consumer indicated that she learned that the car was sold at the dealership, not at auction. She then attempted contacted the company to obtain information about the amount the car sold for and an accounting of how that purchase price was applied, but she did not receive a response. The complainant alleged “there could be funds coming to [her] and [she is] not being told. According to the BBB, “[t]he business responded to the dispute but failed to make a good faith effort to resolve it.”
In January 2017, a complainant alleged that the company “failed to comply with FCRA reporting laws and guidelines” by “negatively reporting an OPEN auto loan (with past due balance)” on his credit profile. The consumer indicated that the “account was included in bankruptcy” and the debt was “discharged in May 2016”, but the “company started reported in September 2016.” The complainant further alleged that the company never reported any “positive payment”, but “only illegal late payments and high balances.” The complainant stated that this “reporting tactic is demonstrating financial harm and presents legal grounds for suit.” Lease and Rental Management Corp. d/b/a Auto Use or Auto Loan has also been sued for Truth in Lending violations, among other things, in federal court.
45 Haverhill St.
Andover, MA 01810
Telephone: (978) 475-4883
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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