Benuck & Rainey, Inc. (BRI) is a third-party collection agency based in New Hampshire. BRI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including illegal communication tactics and failure to verify debts.If you have been contacted by this debt collector, make sure you understand your rights before taking action.
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According to the Better Business Bureau (BBB), Benuck & Rainey, Inc. was founded in March 2004. The BBB established a profile page for BRI in December 2004. BRI is listed as a collection agency with an estimated 19 employees.
According to its website, BRI“brings collection professionalism to business in all aspects of industry… with a mission…of improving profitability for…clients by adding value to the bottom line of their financial statements.”
As a full-service agency, BRI offers pre-collection; accounts receivable outsourcing; third-party medical and consumer collections; and commercial collections. Their collection process and infrastructure includes efficient account management; investigative services; skip tracing services; advanced technology; global flexibility; and legal services.
BRI collects delinquent debts for a variety of industries, including commercial business-to-business; construction services; financial services; insurance companies; leasing companies; manufacturers; medical and healthcare providers; and telecommunications companies.
BRI cites membership in the International Association of Credit and Collection Professionals (ACA International). However, their website does not provide any information about their compliance policies, nor have they included an easily accessible page with links and references to consumer protection resources, laws, and enforcement agencies.
The BBB has closed 10 complaints against Benuck & Rainey in the preceding 3 years, with 3 complaints closed in the past 12 months. All Of Those complaints alleged problems with billing and collections. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has closed 18 complaints against BRI. Justialists at least 1 case of civil litigation involving BRI.
Benuck & Rainey, Inc.
221 Old Concord Tpke.
Barrington, NH 03825-5155
Telephone: (603) 868-5566
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Benuck & Rainey would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints Against Benuck & Rainey commonly cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In March 2018, a complainant indicated that he had “paid a balance off in full under the impression that once he had paid … the bill in full BRI would put in the request to remove it from his credit report.” The complainant stated that BRI told him they would send him a paid in full letter, as well as a letter to the credit reporting agencies requesting that the item be deleted from his credit report, but “they never did.” The complainant also stated that when he contacted BRI, the agent advised him that they cannot make a request to have the item deleted and that he would have to contact TransUnion himself. When the complainant contacted TransUnion, they told him that the creditor must make the request for deletion. The complainant concluded by stating that he is only asking… for the 2 paid accounts to be removed from his credit report as they have been paid in full.”
In July 2017, a complainant indicated that Benuck & Rainey had “threatened… and harassed him for a bill that he did not owe.” He claimed that he was “charged $900 for a $100 knee brace from” his healthcare provider. Allegedly, “the $900 figure was submitted to his insurance, … half went to his deductible, and he was billed for the remaining.” He stated that because “it took some time to rectify this, … it went to Benuck and Rainey for collection.” The complainant stated that BRI first made contact by phone, and that “he spoke with them 3 more times. Each time he attempted to explain the situation to them, even offering the… name and phone number” for the representative of the healthcare provider. However, the complainant stated that in response, BRI “told him that they had his name and social security number and that was the amount he owed and that is what they wanted.” In addition, “they screamed at him and belittled him when he asked what he needed to do or what he needed to send them to resolve” the dispute. He concluded by stating that “no one, even those who owe for a bill, should be treated in the manner that he was treated.” In response, BRI stated that the complainant’s “mother called on July 3rd, but they do not have authorization to discuss this with her and no information was released, as a result.” In addition, they confirmed that he “did provide the representative’s name that he had spoken with and did say the equipment was being returned.” BRI stated that they had “followed up on this information and received confirmation the file should be closed, which it was.” BRI did not offer an apology, merely stating that their “actions were not only appropriate, but timely.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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