Bison Recovery Group Inc or BRG is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Bison Recovery Group or BRG is a third-party collection agency based in New York. BRG has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including attempting to collect debts not owed and threatening to take actions that cannot legally be taken.If you have been contacted by this debt collector about past due collection items, make sure you know your rights before taking action.
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According to the BBB, Bison Recovery Group, Inc. is a legitimate collection agency. The BBB established a profile page for BRG in 2015.
According to its website, BRG “is a full-service collection agency that provides exceptional results while maintaining 100% compliance.” BRG “is dedicated to exceeding the industry standards in compliance, … building and maintaining customer relationships, and training and development.” BRG “believes that mastering these areas will be the driving forces behind… best performance.” BRG’s mission is to provide “customers with unparalleled service while maintaining compliance and integrity in an ever-changing industry.”
The BRG website does not provide a lot of detailed information about its business practices or client base. However, they do state that they provide full-service collection services, including pre-charge-off and post-charge-off collections, for clients that include credit card lenders, retail lenders, medical and healthcare providers, and leasing agents.
As for compliance, BRG states that “every associate at BRG is fully trained and certified in aspects of the collection industry including FDCPA, UDAAP, HIPAA, and ADA.” Their website includes a link to a Resolution Center with contact information for BRG’s compliance officer. The web-based contact form on this page allows site visitors to complain about wrong number phone calls, mail delivered to the wrong address, abusive voicemail messages, or other forms of hostile or abusive collection efforts. They also provide an FAQ page, but there are no links to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 3 complaints against Bison Recovery Group in the past 3 years, with 2 complaints closed in the previous 12 months. Two of those complaints alleged problems with customer service; the third complaint alleged problems with billing and collections. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 9 complaints against BRG.Justialists at least 1 case of civil litigation involving BRG.
Bison Recovery Group, Inc.
4408 Mile Strip Road, Suite 211
Blasdell, NY 14219
Telephone: (844) 415-4969
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely BRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against Bison Recovery Group cite problems resulting from disputes about billing and accounting, as well as complaints about hostile and aggressive collection practices. In December 2017, a complainant stated that he “had a settlement agreement with BRG in the amount of $840.63… and that BRG withdrew $840.63 out of his…checking account, at which… point, the agreement was fulfilled.” Subsequently, BRG “withdrew the same amount ($840.63) … without his permission after the debt was already settled.” The complainant stated that his checking account is his “primary bill pay account and that… BRG’s withdrawal resulted in his account having a negative balance due to a scheduled bill pay that he had arranged with his other creditors.” The complainant stated that he was “currently being assessed overdraft charges from his bank due to BRG double charging him after a settlement was already processed.” In response, BRG stated that “indeed a banking error did occur.” BRG advised the complainant that they had “fixed the error… and that if the complainant incurred any bank charges, BRG would take care of those.” BRG stated they had forwarded “proof…that the amount was reversed,” but said the complainant had not sent them any bank statements showing that his bank had charged overdraft fees.
In November 2017, a complainant stated that she had been contacted by BRG by a representative who was looking for her son. Initially, she told them they had the wrong number. After further questioning, she told them the person they were trying to reach was her son but also said that she did not want to get involved. After the initial contact, she called her son asking if he was familiar with BRG. He allegedly said he was not. The complainant called BRG and told them her son was not familiar with them; that she refused to pass their number along to him; and that she wanted her number removed from their database. Allegedly, the BRG representative threatened her with a lawsuit and “became unspeakably rude.” The complainant said “he was a very nasty person.” In response, BRG confirmed the complainant’s story and agreed the representative had conducted himself unprofessionally. Bison Recovery Group closed the account and administered “disciplinary action…to the employee for not conducting himself in a professional manner.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
What Our Clients are Saying
“To anybody who has a problem with a debt collector, I highly suggest Lemberg Law. I obtained attentive, personalized service and obtained resolution within three months.”
“I could not have stopped the collection calls myself.
“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
We can absolutely help. Call us today.
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