CBM Services, Inc. (CBM) is a third-party collection agency based in Michigan. CBM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including using false or misleading information in an effort to collect a debt and improper contact or sharing of information. If you have been contacted by CBM Services, make sure you understand your rights before taking action.
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According to the BBB, CBM Services Inc is a legitimate collection agency founded in 1934 and incorporated in 1965. The BBB established CBM’s profile page in 1994. CBM is listed as a collection agency. Buzzfile estimates CBM’s annual revenue at $550,000 and the size of its headquarters staff at 9 employees.
According to its website, CBM Services mission “is to provide the most effective collection and billing services for the benefit of our clients at competitive rates,” with a vision of being “the preferred provider of quality collection and billing services, by providing client satisfaction through [a] professional experienced staff.”
CBM Services collection division offers a full range of third-party debt collection services, including standard and commercial collection procedures; second placement collections; contract management; early-out services; letter services; private pay billing and follow-up; legal referral and follow-up; estate verification; arbitration services; specialized reports; computerized file transfer; customer service; and internet payment options.
CBM Services collects debts for many industries, including retail, commercial, governmental, higher education, and medical clients. CBM has “specialized in medical collections since the company was first formed.”
CBM’s compliance includes “checks and balances to ensure that data received from them is accurate and safeguarded. CBM Services…also has a Business Associate Agreement available…to maintain Health Insurance Portability and Accountability Act (HIPAA) compliance.” CBM’s collectors “are provided with videotapes, audiotapes[,] and seminars on telephone collecting and the Fair Debt Collection Practices Act (FDCPA).” Their Consumer Resources page provides a link to the Ask Dr. Debt page on the ACA International website.
The BBB has closed 2 complaints against CBM Services in the past three years, with 1 complaint closed in the past 12 months. Both of those complaints alleged problems with billing and collections. Since August 2015, the Consumer Financial Protection Bureau (CFPB) has closed 6 complaints against CBM. Justia lists at least 2 cases of civil litigation involving CBM Services, Inc.
CBM Services, Inc.
300 Rodd St., Ste. 202
Midland, MI 48640-6599
Telephone: (989) 631-0104
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely CBM Services would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases against CBM Services Inc
In September 2017, a complainant indicated that her mother had received a collection letter from CBM Services. The letter allegedly indicated that CBM Services was trying to collect delinquent debts for 3 different accounts. The complainant’s mother was a co-signer on one of the accounts, but not on either of the other two. The complainant’s mother contacted the plaintiff “in a panic” to ask why she had received a collection letter. She asked the complainant to contact CBM to find out whether they were going to pursue collection activity against her. When the complainant contacted CBM, a representative “denied sending the letter” with information about unrelated accounts to the complainant’s mother. The CBM Services representative allegedly “wanted a copy of the letter for proof.” The complainant indicated she sent them an image of the letter and told them that her mother had received more than one letter making a similar demand. The representative said the manger was not in, but that she would call them back later. When the CBM representative retuned the call, she admitted that CBM Services had made a mistake and promised it would not happen again. However, the complainant indicated that they had made illegal disclosures in the past and believed she should not be held responsible for the debt as a result of their violation. The complainant indicated that the CBM representative “didn’t seem to be sensitive to the situation at all.” The CFPB indicated that the complaint had been “closed with an explanation,” but CBM Services did provide a public response.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call ? 844-685-9200 NOW.
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