Central Research Inc CRI Collections Complaints. Stop the Calls

We help consumers who have complaints about collection harassment.

Central Research Inc or CRI is a debt collection agency which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

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What is Central Research Inc – CRI?

Central Research, Inc. (CRI) is a third-party collection agency based in Arkansas that specializes in collecting delinquent student loans. CRI has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as using false or misleading language in an effort to collect a debt and misrepresenting the legal status or amount of any debt. If CRI has contacted you about past due financial obligations, make sure you understand your rights before you take action.

Have questions? Call us now at 844-685-9200 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

Is Central Research Inc a scam?

They’re legit. According to the Better Business Bureau (BBB), Central Research, Inc, is a “premier services provider” offering “specialized services and solutions across multiple disciplines.” CRI states that it “employs…core values of integrity, loyalty, and excellence to deliver customized, quality services to… clients.”

CRI accepts accounts from federal and state governments and commercial markets. Their clients include the following federal government agencies: Department of Agriculture; Department of Commerce; Department of Defense; Department of Education; Department of Energy; Department of Health and Human Services; Department of Homeland Security; Department of the Navy; Department of Transportation; Department of the Treasury; Department of Veterans Affairs; General Services Administration; National Guard Bureau; National Science Foundation; Securities and Exchange Commission; State of Maryland; State of Oklahoma; U.S. Small Business Administration; Department of the Army; and Department of the Interior.

CRI offers services in the following areas: professional services; financial services and solutions; records and document management; and information technology. CRI’s call center and debt collection unit is located within the financial services and solutions division. CRI’s debt collection unit provides “successful recovery programs for the United States Department of Education. CRI assists borrowers with the best repayment options based on their current financial situation to resolve their defaulted student loans.” CRI also assists in “collecting the appropriate documentation if the borrower is deceased, disabled, incarcerated, or has a situation resulting in a programmatic cancellation.”CRI’s “resources, …personnel, and… experience deliver… exceptional collection programs.”

CRI’s consumer services help site provides extensive links and references to consumer protection resources, legal resources, and enforcement agencies in the following areas: students, healthcare, government, financial, retail, and telecom.

How many complaints are there against Central Research Inc?

As of May 2019, the BBB has closed 12 complaints against Central Research, Inc in the preceding 3 years, with 8 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections, although 3 complaints cited problems with customer service, and another cited problems with advertising or sales. The Consumer Financial Protection Bureau (CFPB) has not posted any complaint data involving CRI. Justia lists at least 2 cases of civil litigation involving CRI.

Contact Information

Central Research, Inc.
122 N. Bloomington, Suite I
Lowell, AR 72745
Telephone:(479) 419-5456

Website: http://www.central-research.com/

Can Central Research Inc Sue Me or Garnish My Wages?

It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely CRI would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!

Click 844-685-9200 NOW to call us.

Or go ahead and fill out our Contact Form. Our services are absolutely FREE to you.

Can you help me file a No Fee Lawsuit against Central Research Inc?

Absolutely. Here are some Sample Complaints

Complaints against Central Research, Inc cite problems resulting from disputes about the validity of billing and collection procedures and allegations of harassment. In October 2018, a complainant stated that CRI had misrepresented themselves and harassed him. According to the complainant, he had acquired student loan debt but was unable to keep his payments current. He contacted CRI after “a garnishment was sent out to his employer for his wages.” He explained to a CRI representative “that he was attempting to get into a rehabilitation for his loans.” The CRI representative “explained that he had to make 9 months of payments, and then his loan would be sold to a lender.” In addition, the CRI representative “indicated that he would receive paperwork to complete and return.” The complainant stated that he had complied with CRI’s instructions “on multiple occasions.” Subsequently, he “received a notice that $232.00 would come out of his checking account on 9/28/2018.” In addition, a “garnishment came into his employer for 15% of his pay, and it was processed on 10/06/2018.” The complainant “called CRI on 10/12 and spoke to someone else who told him that he would be garnished 15% and that $232.00 would come out of his checking account, as well.” However, the complainant stated that “this was the first time he was told” about their intent to extract funds from his bank account. He stated that he “was never sent anything in writing, and that when he asked for that information, he was told no.” He complained that their aggressive collection tactics amounted to taking “over $1,000 a month,” which he “cannot afford.” He asked the supervisor “to pull the tapes of the calls to confirm what he had been told and asked for a letter or something to confirm,” but his request was refused. He stated that “not only is this a hardship, but being blatantly lied to is in violation of the” FDCPA. He requested that CRI send documentation regarding all of their accounting, billing, and collection practices, and that his loans be replaced back into “rehabilitation minus the garnishment.”

In response, Central Research, Inc stated that that they are a “contracted agency for the U.S. Department of Education…and provide assistance to consumers to resolve their federal defaulted student loans.” CRI “reviewed the call recordings and… determined that … a letter was sent to the consumer advising that unless they setup…a voluntary repayment program that their wages would be garnished.” CRI acknowledged that the complainant had called on several occasions requesting clarification, and that they had declined to provide copies of the call transcripts. CRI also stated that they had “advised the complainant that a form was sent that he was required… to complete and return. Once that was returned with the required documentation, an approved payment amount could be calculated and then the loan rehabilitation letter would be sent to the consumer. This letter would contain the program requirements and would require the consumer’s signature.” Ultimately, because the complainant “stated that he could not afford to make the $232.00 payments and did not wish to continue in the program, CRI …terminated the payment arrangement…Unfortunately, as a result of the….delay in responding to the…letter, CRI was unable to terminate the garnishment.” CRI offered to reinstate “the loan rehabilitation program again,” and told the complainant that he “could receive an approved payment amount as low as $5.00 a month.”

Central Credit Services did not post a response to any of these complaints.

Central Research Inc Calling You?

The Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) enforce consumer protection laws, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). These two federal laws help regulate the collections industry. The FDCPA prohibits actions such as the use of false or misleading statements in an effort to collect a debt.

The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA).

These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA.

The case above illustrates how understanding your rights and responsibilities under these laws can help you hold collection agencies legally accountable. Seek legal assistance if you need help resolving a dispute with a collection agency.

Stop Debt Collection Harassment

You may have a case, if…

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are receiving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.

We can make them STOP!✋

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.

What Our Clients are Saying

“The group at Lemberg Law was professional, courteous, and effective. Their grasp of consumer protection laws and guidelines are second to none, and they work extremely difficult to ensure this procedure is client-friendly.”

“After a few months of frustration with a debt collector, I eventually called Lemberg Law. It was among the best financial decisions I have ever made. Jody and her staff were comprehensive, useful, and above all else powerful. I highly recommend their services and thank them for their continual efforts.”

“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”

Can You Help Me Delete Central Research Inc from My Credit Report?

Chances are good that we can help.  Call us today and we’ll explain.

Sound Off!

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