Century Financial Services or CFS is a third-party collection agency based in Connecticut that specializes in healthcare collections. CFS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including the use of illegal communication tactics and failing to verify debts.If you have been contacted by CFS, understand your rights before taking action.
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Is Century Financial Services a scam?
They’re legit. According to the Better Business Bureau (BBB), Century Financial Services, Inc. was founded and incorporated in 1984. The BBB established its profile page in 1990. CFS is listed as a collection agency that uses the alternate business names, Century Collection Agency and Century Collection, Inc. Buzzfile estimates CFS’ annual revenue at $5.3 million and the size of its headquarters staff at 40 employees.
According to its website, CFS“ provides comprehensive accounts receivable management services for healthcare providers… based on core values of innovation, integrity, and performance.”CFS specializes in dental care collections. Century Financial Services strives “to improve revenue cycle management in your practice or organization” and prides itself on “keeping patient complaints to a minimum—a practice they believe is directly linked to achieving success for… clients.”
The Century Financial Services website uses language that equates success in the medical profession with profit. For example, the website states that because“billing and collection practices have been under increasing scrutiny at both the state and federal levels, providers are pressured to allocate their resources on payers and balances which generate the most cash in the quickest amount of time.” As a result, CFS has staked its success on their belief that “the volume of revenue bound up in smaller accounts, slow payers, and non-payers represents significant, untapped potential, and…turning this potential into real revenue” defines who CFS is, “what they do and why they want to be a business partner” with healthcare providers.
As a full-service collection agency, Century Financial Services offers internal legal follow-up; no cost asset searches; multi skip-tracing software and resources; no cost pre-bankruptcy scrubber verification; Medicaid eligibility pre-collection insurance scrubber; on-line payment credit card and check options; over-the-phone interpreters; services for the hearing impaired; regular and special inventory reporting; backup and disaster recovery solutions; and dialer technology.
Century Financial Services claims to be “deeply familiar with unique collection laws and receivables practices that are required for compliance” at the local and state level and cites affiliation with several professional organizations. However, their website is entirely client-facing and does not provide links or references to consumer protection laws, resources, or enforcement agencies.
As of December 2017, the Better Business Bureau (BBB) has given Century Financial Services a rating of D-. The BBB closed 7 complaints against CFS in the preceding 3 years, with 4 complaints closed in the past 12 months. Most of the complaints allege problems with billing and collections. As of April 2015, the Consumer Financial Protection Bureau (CFPB) has received 2 complaints about Century Financial Services. Justia lists at least 1 case of civil litigation involving CFS.
Absolutely. Here are some Sample Cases against Century Financial Services Inc
Complaints against Century Financial Services cite problems resulting from disagreements about billing documentation and rude and unprofessional collection efforts. In March 2016, a complainant indicated she had received a collection letter from CFS for a medical bill she had been paying to the original creditor. She contacted CFS to find out why the bill had been placed in collections, since it was not past due. Century Financial Services notified her that they conduct billing services for medical providers, and that the complainant should continue paying $25 per month to clear a balance of $161.96. The complainant complied with CFS’ request and contacted them several months later to make a final payment of $36.96, but she was told then that the balance had already been paid and that nothing further was due. The complainant was not convinced that the account had been paid, and when she followed up several days later, she was informed her remaining balance was $61.96, with an original balance of $191.96, which differed from the amount stated in the letter she had received. The complainant disputed the discrepancy with the representative, but the representative only “laughed and told her she was wrong, and that she could take it up with a lawyer.”
Also in March 2016, a complainant indicated she had received a call from Century Financial Services regarding an outstanding medical bill. She contacted CFS to make payment arrangements. The representative took her information and documented her file with the payment arrangement agreement. Subsequently, a CFS representative contacted the complainant’s husband “at work to discuss the complainant’s outstanding bill.” The complainant insisted that “her husband is not responsible for this bill because the services were provided to her, not him.” Regardless, the CFS “representative proceeded to inform her husband that… by law, he can be held responsible for the bill.” The complainant indicated she had “made arrangements to begin paying this debt and did not want her husband to be contacted for this bill because it is her responsibility not his.” In addition, she “did not provide Century Financial Services with his personal information and do not know how Century Financial Services got his phone number.” The complainant believed the “phone call was a form of harassment and wanted to make this complaint as a matter of record.”
Century Financial Services did not offer a response to either complaint.
Century Financial Services, Inc.
P.O. Box 98
North Haven, CT 06473
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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