- Who is Columbia Recovery Group?
- Columbia Recovery Group Complaints?
- Columbia Recovery Group Lawsuits
- Columbia Recovery Group Contact
- Columbia Recovery Group Calling?
- How Do I Stop Columbia Recovery Group Debt Collection Harassment?
- How Can I Delete Columbia Recovery Group from My Credit Report?
- How Can I Deal with Columbia Recovery Group?
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Columbia Recovery Group, LLC (CRG) is a third-party collection agency that specializes in property management collections. CRG has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as threatening to take actions that cannot legally be taken. If you have been contacted by CRG, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), Columbia Recovery Group, LLC was founded and incorporated in August 2005. The BBB established its profile page about six months later, in February 2006. CRG is listed as a collection agency and credit service that uses the alternate business name, Columbia Debt Recovery.
According to its website, CRG “is a committed group of individuals dedicated to the Property Management and collections industries.” CRG’s mission is to “partner with clients to obtain the best recovery possible, in the best time possible.” CRG values customer service and has “brought together top operations and service managers from debt recovery and multi-family industries to ensure that our firm understands the issues facing your company and your communities.”
Columbia Recovery Group is organized into four departments: collections; legal; sales and service; and management. CRG’s collections department is staffed by debt “recovery experts… required to have at least 5 years’ experience in debt collections and to be…certified collectors.” CRG’s legal department “consists of a fully staffed legal team, including an in-house attorney…who will file suit and garnish the wages, bank accounts, or seize assets of debtors when necessary to enforce the collection.” The sales and service department employs account executives to “call or visit client communities on a regular basis… to ensure…client needs and expectations are being met.” Columbia Recovery Group’s management team “is a dedicated group of professionals who… share a vision and maintain the highest levels of integrity and trust and lead an exceptional team of employees.”
Columbia Recovery Group is a member of ACA (American Collections Associations) and various property management associations and requires its collections staff to be “continually updated on the latest property management legalities and collection guidelines.” However, their site does not provide links or references to consumer protection resources, laws, or enforcement agencies.
As of November 2017, the BBB has given Columbia Recovery Group a rating of F. The BBB has closed 9 complaints against CRG in the past three years, with 1 closed in the past 12 months. Almost all of those complaints allege problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has received 17 complaints about CRG. Justia lists at least 7 cases of civil litigation involving CRG.
Absolutely. Here are some Sample Cases against Columbia Recovery Group LLC.
Complaints against Columbia Recovery Group frequently cite problems resulting from rude or hostile customer service representatives.
In August 2015, a complainant indicated that she had been sending monthly payments to CRG, but the payments were not posting to her account. The complainant indicated she had contacted CRG, but the representative indicated that they don’t keep records of deposited checks. The complainant alleged that the general manager “was very unprofessional and insulted” her and did not seem to care that her account was being affected. In response, a CRG representative replied, “Forgive me, but I cannot understand the nature of this complaint. The consumer is concerned that its taking too long to cash her checks? Additional information would be necessary in order for my office to conduct an investigation.” In her rebuttal, the complainant indicated she had provided all the necessary information and had offered to send copies of checks that had been sent, but was told that “if the checks aren’t being cashed then we are simply not receiving them, and that is your problem not ours.” CRG did not offer any further reply.
In April 2015, a complainant tried to make a payment by calling and explaining that his account had gone to collections because he had moved out of state and had not received the forwarded mail. Allegedly, the Columbia Recovery Group representative “was rude…said she couldn’t do that…that this is over a year old,” and then told the complainant that “she pays her bills…that she doesn’t care if the complainant pays it or not…that everyone has an excuse… and that you’re not my client.” The complainant indicated his shock that the representative “was behaving that way as a manager/owner.” The complainant indicated he was going to report the misconduct to the property management company, and the representative allegedly threatened to retaliate by reporting the delinquency to the credit reporting agencies before the standard thirty-day grace period. In its response, Columbia Recovery Group denied that the manager identified by the complainant had ever worked for them; denied that any wrongdoing had taken place; and insisted that they are not “required to accept partial payments.”
Columbia Recovery Group, LLC
1215 120th Ave., NE, Suite #101
Bellevue, WA 98005
Understanding your Debt Collection Rights
The Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) enforce consumer protection laws, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). These two federal laws help regulate the collections industry. The FDCPA prohibits actions such as the use of false or misleading statements in an effort to collect a debt.
The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA).
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA.
The case above illustrates how understanding your rights and responsibilities under these laws can help you hold collection agencies legally accountable. Seek legal assistance if you need help resolving a dispute with a collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
What Our Clients are Saying
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