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Continental Credit Control or CCC is a third-party collection agency based in Southern California that specializes in collecting delinquent healthcare-related bills. CCC has received complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed. If you have been contacted by Continental Credit Control, understand your rights before taking action.
According to the Better Business Bureau (BBB), Continental Credit Control, Inc. was founded in 1982. The BBB established a profile page for CCC in 1997. CCC is listed as a collection agency and collection systems provider. Buzzfile estimates CCC’s annual revenue at $3.5 million and the size of its headquarters staff at 15 employees.
According to its website, Continental Credit Control employs “friendly debt resolution advocates” to “help individuals resolve their debt quickly.” CCC’s management team “will address…questions, provide tailored reports, and develop a customized recovery strategy specific to …clients’ business needs while guiding and monitoring…recovery specialists for optimal results.” In addition, CCC educates its clients’ “staff on best practices data collection and account determination” to ensure “more in-full payments, reduce…past-due accounts, and expedite recovery.”
Continental Credit Control focuses mainly on healthcare receivables and lists several billing and collection services for medical offices, including “right party payor, Obamacare, Medicare, payment in full, payment plan, payment plan online, online payments, payment by phone, insurance discovery, and charity care discovery.” Within healthcare, CCC specializes in collecting revenue for radiology and imaging offices. CCC owns and operates Rad Revenue (www.radrevenue.com), a billing and third-party collection agency with a clientele comprised entirely of radiology and imaging offices. In addition to healthcare, CCC also collects delinquent debts for telecommunications companies; small business and retail accounts; and government, municipal, and utility agencies.
As for compliance, Continental Credit Control claims to have maintained a “long-standing reciprocal relationship with Experian, Trans Union, and Equifax…and conscientiously provides accurate credit reporting in compliance with the Fair Debt Collection Practices Act and Fair Credit Reporting Act.” CCC employs “cutting-edge technologies…that efficiently locate and assess the consumer’s ability to pay to produce results 50% to 60% above the national average.” Their Frequently Asked Questions page contains information about disputing debts, requesting termination of telephone contact, sending a cease-and-desist letter, and reporting fraud. They also provide a link to the Ask Doctor Debt page of the International Association of Credit and Collection Professionals (ACA International) website. However, their website does not include a consumer resources page, and their Contact Us page does not include a disclaimer identifying them as a debt collector.
The BBB has closed 3 complaints against Continental Credit Control in the past three years, with only 1 of them in the past 12 months. All 3 complaints allege problems with billing and collection services. They have also received 1 negative review alleging a problem with billing. The Consumer Financial Protection Bureau has closed 20 complaints against CCC, and Justia lists at least 4 cases of civil litigation naming Continental Credit Control as either plaintiff or defendant.
Absolutely. Here are some Sample Cases against Continental Credit Control Inc
Complaints against Continental Credit Control commonly cite problems resulting from errors in insurance billing combined with poor customer service. For example, in January 2018, a complainant indicated that he had received a bill for medical services that was incorrect. He contacted his insurance company and medical provider to dispute the charge. He did not receive any further billing notices, so he assumed the problem had been resolved. Unfortunately, 20 months after disputing the initial billing statement, he received a collection notice from CCC. He immediately contacted CCC to inform them that he had disputed the debt, but he complained that the Continental Credit Control representative was “very cold, abrasive and unwilling to do anything for” him.
After not hearing back from Continental Credit Control, he attempted contact on several occasions, but each time he was allegedly “either disconnected or put through to leave a voice message and NEVER received a call back! He even asked for the head billing supervisor of the whole company and was given a number of 2 men in Texas, whom he also left at least 3 to 4 messages for and did not receive a call back.” After resolving the billing error and establishing that he was responsible for the initial charges, he disputed the interest charges that had been added by CCC, claiming that they were the result of delays caused by the inaccessibility of staff at both the insurance company and at Continental Credit Control. He approached a CCC supervisor about the 10% interest charges that had been accruing on his account throughout the dispute process, but the supervisor he had encountered was “just as cold, very dismissive and unwilling to hear his case” as the representative ha had initially contacted. In response to the complainant’s objections, the supervisor allegedly told him that “he could tell from the complainant’s credit… that he had…enough credit available to simply put the whole… amount due…on a credit card.” When the complainant asked the supervisor if he had looked at his credit report without his consent, the supervisor allegedly “defensively replied that he was looking at what was pulled… when Continental Credit Control acquired the account…as a ‘soft’ inquiry.”
The complainant expressed outrage that a debt collector would attempt to bully him into acquiring more debt to pay off a delinquent bill. The supervisor replied that he had made the suggestion “as a courtesy,” and that he would agree to remove the delinquent item form the complainant’s credit report in exchange for payment in full. The complainant objected that he would have to provide the corrected information anyway. The supervisor refused to provide his last name to the complainant, and ultimately hung up before the end of the conversation. Continental Credit Control did not provide a public response.
Continental Credit Control, Inc.
22 N. Milpas Street, Suite C
Santa Barbara, CA 93103
Telephone: (805) 899-4431
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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