Convergent Outsourcing Collection Complaints?

We Stop Unwanted Calls and Debt Collector Harassment.

Convergent Outsourcing Inc is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

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What is Convergent Outsourcing?

Convergent Outsourcing is a third-party debt collection agency based in Atlanta, Georgia. This collection agency has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper contact or sharing of information and threatening to take actions that cannot legally be taken. If you have been contacted by this debt collector, make sure you understand your rights before responding.

Have questions? Call us now at 855-301-6100 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

Is Convergent Outsourcing a scam?

They’re legit. Convergent Outsourcing  is a legitimate collection agency with an extensive history of harassing consumers over debt. In one form or another, this firm has been doing business for more than 50 years. It specializes in collecting health care, credit card, mobile phone, cable, and utilities debt.

Convergent are available at each stage of the collection procedure, including what’s known as “first party collection.” For first-party collections, Convergent workers will call a customer and say they’re calling from the company at which the customer has an account. They’ll write letters on that business’s letterhead, and use envelopes with that business’s name and address. The Fair Debt Collection Practices Act does not cover first-party collections, but does apply to Convergent once it collects debt as a “third party collector,” where they identify themselves by their company name and use collection tactics like auto-dialing, letter collection, and credit bureau reporting.

Who are we? We are Lemberg Law, a Consumer Law Firm

Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today!  There is no charge unless we win.

How many complaints are there against Convergent Outsourcing?

As of April 2017, the Better Business Bureau reported 908 closed Convergent Outsourcing complaints over the previous few decades, including 232 closed complaints over the past 12 months. The BBB provides them a B evaluation. Additionally, Justia lists 84 complaints filed in federal court in the past year alleging violations of the Fair Debt Collection Practices Act, seven alleging violations of the Fair Credit Reporting Act, and two alleging violations of the Telephone Consumer Protection Act. Moreover, the Consumer Financial Protection Bureau (CFPB) lists 526 closed complaints for this debt collection agency in 2016.

Contact Information

Convergent Outsourcing, Inc.
219 Perimeter Center Parkway NE, Suite 200
Atlanta, GA 30346
Phone Number: 800-444-8485
Website: https://www.convergentusa.com/

Can Convergent Outsourcing Sue Me or Garnish My Wages?

It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely Convergent would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!

Get Free BBB A+ Attorney. Call 855-301-6100 NOW

Unlawful Debt Harassment? Learn the Law & Sue the Collector.

Can you Help Me file a No Fee Lawsuit Against Convergent Outsourcing?

Absolutely. Here’s an example of a case filed in federal court.

In 2016, a judge in U.S. District Court, Eastern District of Michigan, granted a customer’s motion to certify a class action that alleged Convergent Outsourcing violated the FDCPA by sending debt collection letters which provided settlements of debts without revealing that the debts were beyond the statute of limitations and were consequently time barred. In Luther vs. Convergent Outsourcing, the judge wrote that Palisades Collection purchased old AT&T Wireless accounts and used this third party collector to collect the customer’s old AT&T debt. When this agency delivered the debt collection letter to the customer, over six years had passed since the previous payment or account activity, and the statute of limitations had been six decades. The customer brought suit on behalf of all customers who received similar letters with regard to time-barred debt.

Here are some past Press Releases of Lawsuits Brought On By Lemberg Law

March 31, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Middle District of Florida. The case, against Convergent Outsourcing, charges the company with violating federal law and state law. It asks for $500 to $1,500 per call in Telephone Consumer Protection Act statutory damages, $1,000 in Fair Debt Collection Practices Act (FDCPA) statutory damages, plus other relief.

Debt collection calls are anxiety provoking, even when they’re calls to the wrong number. Our client says that Convergent began calling him about a debt that he didn’t owe. In fact, he was getting calls to his cell phone for someone he’d never heard of. The calls coming in were robocalls. Our client knew they were robocalls because, when he answered the calls from Convergent , he heard silence followed by an automated click before the call would disconnect. This is one of the hallmarks of a predictive dialer, which is an automated telephone dialing system under the TCPA. On several occasions, our client called Convergent and told them that they were calling the wrong number. Nevertheless, the debt collection agency continued to repeatedly call our client cell number in an attempt to collect a debt that he didn’t owe.

The lawsuit charges that Convergent Outsourcing violated the Telephone Consumer Protection Act (TCPA) by using an ATDS and by using a prerecorded voice to call our client’s cell phone without his consent. The lawsuit also charges that Convergent Outsourcing violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior, and by using unfair and unconscionable means to collect a debt. It further charges that Convergent violated our client’s privacy.

September 21, 2015. On behalf of our client, Lemberg Law recently filed a complaint in Superior Court in the Commonwealth of Massachusetts against Convergent Outsourcing. Our client alleges that this debt collection agency called him up to four times a week in an attempt to collect a debt.

The lawsuit charges that Convergent violated the Massachusetts Consumer Protection Act and Massachusetts Debt Collection Regulations by employing unfair or deceptive acts to collect a debt; and by calling more than twice in each seven-day period. It also alleges invasion of privacy.

Convergent Outsourcing Calling You?

Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).

But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.

Consumers have reported this agency harassing them from the following numbers:

  • 800-759-9854
  • 877-884-1567
  • 800-653-9156
  • 425-562-3215
  • 877-495-0499
  • 866-291-6364
  • 288-206-4918
  • 888-203-1294
  • 800-477-5416
  • 800-707-0102
  • 646-578-8461
  • 877-227-0051
  • 206-674-7507
  • 800-320-9347
  • 877-845-8282
  • 866-769-0203
  • 800-350-9095
  • 281-529-3150
  • 877-317-0948
  • 201-884-1354
  • 201-984-1851
  • 206-777-1961
  • 206-777-1969
  • 210-526-8642
  • 210-526-8772
  • 215-220-4566
  • 215-220-4746
  • 260-440-3220
  • 260-918-7172
  • 713-496-3800

Stop Debt Collection Harassment

You may have a case, if…

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are receiving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

Read more about your rights

What Our Clients are Saying

“As we discussed on the phone earlier today, this settlement is perfectly okay to me. I need to thank you and all of your cohorts at Lemberg Law to get a project handled so professionally. Please allow Amy, the first person who contacted me from Lemberg, know how much I appreciate her efforts, kindness, and professionalism.”

“I can’t even start to tell you how frustrated I was! I had been getting call after call after call and the majority of these were robocallers!! I contacted your company and you made the calls stop. I have not received my check yet but the calls have stopped for good and that makes me happy enough. Anything extra is simply icing on the cake!”

“I’m forever thankful for the help I received, and urge Lemberg Law to anybody who has ever had a doubt about what’s right or wrong when dealing with debt collectors. Attorney Jody Burton is wonderful. I was never led astray and she’s the utmost professionalism. Lemberg and its team are truly the light at the end of the tube”

“Thank you so much for handling my situation. Previously, I did not trust attorneys. I had bad experiences and did not think lawyers fought for you anymore. You’ve restored my faith. You took in my case, never asked for a retainer, and you won without ever having met me. Thank you.”

Can You Help Me Delete Convergent Outsourcing from My Credit Report?

The brief answer is yes. We can help. Call us today.

Share your story

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

14 COMMENTS
  • PJ

    Convergent Outsourcing-they are calling me on a phone that isn’t even in my name – that means they are using names of friends and family to try to contact me. They wont tell me why they’re calling so I won’t confirm anything with them.

  • Angelina R

    I GOT A collection letter from Convergent outsourcing inc.. They say that I owe money to CentryLink in the amount of 494.72. I do not owe this. I get calls from a number in Atlanta,GA. I am on a disability and cannot make down to answer calls fast enough, but when I do answer it is quiet then I cannot hear nothing but it sounds like a click. I have sent them a validation letter and they sent me back a bill fro m 3/ 2019 to validate. I need your help ,I am going to ask that they cease all communication with me would that be ok?

  • Angela

    They sent me a letter without advising me of my right to dispute! Only setting the debt. No 30 days to respond or dispute

  • Douglas W

    MY LEGAL CONCERN IS IF PEOPLE OWE DEBT EVEN IF it’s NOT IN THE STATUTE OF LIMITATIONS, DOES THAT ME YOU DONT LIVE UP TO YOUR INTEGRITY AND NOT PAY YOUR BILL? OR DO YOU PAY WHAT YOU OWE. I USE TO BE A BILL COLLECTOR AND THAT IS THE MOST HARDEST JOB, HOWEVER, THEY HELP THE ECONOMY IN A TREMENDOUS WAY. I REALLY THINK ITS SAD THE WAY PEOPLE TALK TO OTHER PEOPLE. EVEN THOUGH I COULDN’T DO IT, I COMMEND THE PEOPLE THAT DOES IT. I MAY NOT KNOW THE ENTIRE STORY OF COLLECTIONS BECAUSE I HEARD ABOUT SOME STORIES WHEN THE LADY WAS TRAINING ME HOW COLLECTIONS HAVE CHANGED. THEY WERE VERY STRICT ABOUT THE FDCPA, WE STUDIED IT FOR OVER A WEEK AND WE WERE CONSTANYLY MONITORED SO MAYBE IN THE PAST BILL COLLECTORS WERE HARRASSING CONSUMERS HOWEVER, I DONT THINK THEY DO THAT NOW. I WAS SHOCKED TO KNOW THAT SOME PEOPLE OWE SO MUCH MONEY, AND ARGUED ABOUT PAYING IT. I WENT TO LUNCH MY 4TH WEEK AND DIDNT GO BACK, I HAVE NEVER BEEN TALKED TO LIKE THAT IN MY LIFE FOR SOMETHING A PERSON OWES….

  • Tony W

    I started receiving calls from 801-656-1862. I didn’t recognize the number so I just blocked it. I do notice the number shows up on my phone log almost daily. They have never left a voice mail. I looked up the number online & it says the number is Registered to a James R Ellis Jr. in Morgan UT. One day I called the number from my work line. they asked who I was. I asked they who they were. They replied Convergent Outsourcing, they never mentioned they were a collection company nor did i know who they were at the time. I said, you keep calling 801-834-2753. I don’t know who you are & why you keep calling, but please take me off your list & never call me again. I then hung up the phone. I did look them, now that i had the name. The calls have not stopped. Again they have never left a message as to why they keep calling my number.

  • Roxanne G

    Convergent Outsourcing is calling me on my cellphone for a debt with Conns that is already paid. I had to work with the credit bureaus 2 years ago to have it remove because they were also still reporting it as well. It was removed. I asked Convergent several times to stop calling me, and I explained to them about this debt and to contact Conns and anything further to send through the mail. The 1st representative noted he will remove my number from the automated dialing system. It automatically calls me, then they get on the line. I recorded all of these phone calls as well. There were long pauses before anyone came to the line, everytime, they never removed me from the system and called me repeatedly afterwards. Every call I asked them to please stop calling, this is becoming harassment because I don’t owe them money.

  • Keith C

    I received a call from Convergent Outsourcing today at work. Last month I noticed them put a collection on my credit report. When they call me again should I ask them to validate the debt?

  • Mike T

    Convergent Outsourcing is claiming I have a bad debt on my Experian credit report. This is a paid debt of almost 15 years ago. I had to pay a bill I did not owe to get my phone number back from T-Mobile. Everything was fine for the next 10-15 years… now these scammers at CONVERGENT say pay up, even after I have submitted paperwork showing no debt. Convergent can not produce any paperwork from T-Mobile.

  • Ted D

    I am receiving several calls per day on my cell phone from Convergent outsources a debt collector. They call 4-5 times a day, never leave a message.

  • DEBRA FLOYD

    This number has rang every phone in my house including my mom’s phone as well as my cell. The number they are calling from is 3164163174. When I called the number back using *67 prior to dialing the number they answer Convergent Outsourcing. They call day and night.

  • Hakhamanesh

    I have received a letter from this collection agency and don’t recognize the charge.

  • David miller

    I’m now Devorced from my wife she ran bills up in my name it’s been about eight months what can I do

  • Mel

    I saw an account on my credit report (Experian) that I think was fraudulent, I called the number for Convergent Outsourcing to found out information about the so-called debt ($213.65). When I called the number, they rep asked what can she help me with, I said i think I have a fraudulent account my credit report and I wanted to found out info on it. She said she had to connect me to the right department after I gave her the partial account number. When she transferred me another woman asked for a partial account number (which I found odd it would be a partial account number). When I gave it to her she then transferred me to again. So for the third time after being transferred, she said she couldn’t help me I had to call another number. Anisha from the number C.O. gaveme, she asked for Partial account #, and I told her Im trying to found out info about an account that appeared on me credit report. She also asked for verification of SSN or address. Which of course I gave me address (Even though they had the info, I think they wanted to update their info on me.) She said it was from a time I did have AT&T DirectTV (2011-2014) at the address I did live at, at that time. but I told her that earlier this year I settled all accounts on my credit report. I asked her why would it show up in June 2017-present, if it was a collection from 2011-2014, why would it disappear then reappear on my credit report. She said I would have to get all the info I can that claims I paid off this collection and email it to #clerks@convergentusa.com (wierd email and wierd I would have to email it instead of mailing it) in order for them to remove it. But shouldn’t they have that info.

    When I go to their website- convergentusa.com and enter the partial account number they provided it says {invalid account and/or password please try again}, it says the same thing when Itry to create an account or forgot password.

    I am currently trying to find info on whether I paid this off through bank statements.

  • Ashley Baker

    I really need to speak to someone about a problem with this company I think I need a lawyer

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