This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
Credence Resource Management or CRM is a debt collection agency with offices in Dallas, Texas; San Jose, California; Bellevue, Washington; Pune, India; and Mumbai, India. Credence describes its services as being situated on the “right coast,” which means that they use both workers located both within and beyond the U.S. to accumulate debt.
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They’re legit. According to the Better Business Bureau (BBB), Credence Resource Management LLC was founded in 2013 and incorporated in NV the same year. The BBB established a profile page for CRM in 2015, and CRM has been a BBB-accredited business since 2017. The BBB lists Credence Resource Management as a collection agency. Buzzfile estimates Credence Resource Management’s annual revenue at $4.4 million and the size of its headquarters staff at 30 employees
Credence Resource Management conducts collection activities for healthcare, phone, utilities, and credit card companies. CRM utilizes automatic dialing, frequently called “robocalls,” skip-tracing, letters, and other conventional debt collection strategies. This company also buys consumer information and scrubs it to find best phone numbers and addresses, to ascertain if a customer’s phone number is a mobile phone, and to find any and all insurance coverage that a customer might need for collection of health care debt.
If you’ve suffered from CRM harassment, you do have options. Under the law you can recover up to $1,000 for violations of the FDCPA, and $500 to $1,500 for each cell phone robocall.
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Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of April 2017, the Better Business Bureau reported 141 closed Credence Resource Management complaints over the previous few decades, including 88 closed complaints over the past 12 months. The BBB provides Credence Resource Management a B- rating. Additionally, Justia lists 28 Credence Resource Management complaints filed in federal court in the past year alleging violations of the Fair Debt Collection Practices Act, one alleging violations of the Fair Credit Reporting Act, and four alleging violations of the Telephone Consumer Protection Act. Moreover, the Consumer Financial Protection Bureau (CFPB) lists 150 closed CRM complaints for 2016.
Credence Resource Management, LLC
17000 Dallas Parkway, Suite 204
Dallas, TX 75248
Phone Number: 855-880-4792
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely CRM would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
A New York consumer has put her name on a proposed class action that alleges defendant Credence Resource Management LLC violated the Fair Debt Collection Practices Act (FDCPA). The case alleges the defendant sent the Queens County woman a collection notice over a supposed time-barred cell phone debt that was past its four-year statute of limitations. This act, the lawsuit says, was deceptive and meant to induce the plaintiff into payment in the hopes that she was not aware the debt in question was time-barred and, therefore, could not be the subject of collection activities.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue CRM for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Consumers have reported this agency harassing them from the following numbers:
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
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The brief answer is yes. Contact us now and we’ll explain how we can help.
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