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Credit Service Company, Inc. (CSC) is a third-party collection agency based in Colorado. CSC has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as misrepresentation and threatening to take actions that cannot legally be taken. If you have been contacted by CSC, understand your rights before responding.
According to the Better Business Bureau (BBB), Credit Service Company, Inc. was founded and incorporated in 1947. The BBB established its profile page in 1997. CSC is listed as a collection agency.
According to its website, CSC’s “goal is to maintain and to continue to develop the ethics-centered philosophy on which Credit Service Company was founded.” CSC cites as its strengths “personalized customer service…comprehensive training programs for staff and clients… [and the] ability to offer aggressive collection methods while maintaining the professionalism…clients expect.”
As a full-service collection agency, CSC offers third-party collections for a variety of industries, including medical, financial, and utilities. Their collection process begins with account scrubbing “to determine contact eligibility,” then, within “24 hours of the account’s listing, our initial written communication is mailed. Accounts are then designated to go into the next calling campaign. In addition, accounts may be assigned to other daily work queues which may trigger additional letters, telephone calls, specific follow up or consideration for legal process. Typically, account activity is performed every 30 days.” In addition, CSC provides accounts receivable consulting, pre-collection services, accounts receivable recovery, and classes and seminars.
As for compliance, Credit Service Company’s staff undergoes “rigorous training and instruction in telephone collection technique, payment negotiation, and account resolution. In addition, …collectors are also trained in the Fair Debt Collection Practices Act (FDCPA), and various other state and federal statutes with which we comply.” However, their site does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 15 complaints against Credit Service Company in the past three years, with 5 closed in the past 12 months. All of those complaints allege problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has received 20 complaints about CSC. Justia lists at least 5 cases of civil litigation involving CSC.
Absolutely. Here are some Sample Cases against Credit Service Company Inc.
In February 2016, in United States District Court for the District of Colorado, a judge issued an Order in a case held to determine title ownership of real estate. In this case, the plaintiff filed his lawsuit in state court to “quiet title to certain real property (the ‘Subject Properties’) … located in Colorado Springs, Colorado.” The real estate in question included 6 lots in “Block 406 Resubdivision” and 2 additional lots in nearby subdivisions of Colorado Springs, CO. The case was removed from the District Court for El Paso County to United States District Court. The Colorado Rule of Civil Procedure required the plaintiff to name all parties “who had recorded an interest in one or more of the Subject Properties with the El Paso County Clerk and Recorder.” In addition to the State of Colorado, the Colorado Department of Labor and Employment, Access Flower Trading, Inc., and Colorado Springs Wholesale Florist, the plaintiff named Credit Service Company, Inc. as a defendant.
Service of process upon CSC was completed on November 24, 2014, and on July 14, 2015, a clerk of the court entered a default judgement against CSC and three other defendants. These four defendants subsequently failed to file an answer to the plaintiff’s complaint or to appear “in any other manner before the Court,” resulting in an initial default judgement. Furthermore, Credit Service Company, along with the other three defendants who had failed to appear, also failed to state any other claim to the Subject Properties, resulting in a further finding of a default judgment in favor of the plaintiff and “extinguishing any interest Credit Service Company may have in the Subject Properties.”
Credit Service Company, Inc.
390 Printers Parkway
Colorado Springs, CO 80910
Telephone: (800) 467-3766
Understanding your Debt Collection Rights
The Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) enforce consumer protection laws, including the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). These two federal laws help regulate the collections industry. The FDCPA prohibits actions such as the use of false or misleading statements in an effort to collect a debt.
The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA).
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA.
The case above illustrates how understanding your rights and responsibilities under these laws can help you hold collection agencies legally accountable. Seek legal assistance if you need help resolving a dispute with a collection agency.
Consumers have reported this agency harassing them from the following numbers:
- 719 634 1357
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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