Delta Outsource Group Inc is a third-party collection agency based in Missouri. Consumer complaints against Delta include allegations of inappropriate communication tactics and failure to verify debts, in violation of the Fair Debt Collections Practices Act (FDCPA). If you are concerned about contact efforts from Delta, knowing your rights can help you achieve a better resolution.
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According to the Better Business Bureau (BBB), Delta Outsource Group, Inc. is a legitimate collection agency founded and incorporated in Missouri in 2009. The BBB opened its file on them in 2010. Listed as a collection agency and call center, Delta includes in its Additional Information section a statement of its dedication to providing services with integrity and professionalism. Buzzfile estimates Delta’s annual revenue at $7.1 million, and its staff size at 30 people at the headquarters location.
Delta offers “a diverse selection of call center solutions from first party, early stage collections to third parties, as well as post charge off recovery programs.” Their website does not specify whether they specialize in any area of consumer debt collection. Instead, Delta’s site focuses on its dedication to professionalism, compliance, and the latest technology-based analytics to ensure competitiveness both internally and externally.
Delta’s compliance page indicates its certification as a Professional Practices Management System (PPMS) organization dedicated to industry best practices. Their certification experts measure aspects of performance such as efficiency, data security, and measurement of client satisfaction. They also maintain a Consumer Financial Protection Bureau (CFPB) preparedness document and a compliance matrix.
Their technology team uses a proprietary system that provides web-based client access; data encryption; document imaging; and comprehensive analytics. Internally, Delta uses these tools to create versatile and comprehensive client reports and even controversial voice analytics to analyze customer service interactions in an effort to improve performance.
The BBB has closed only 8 complaints against Delta Outsource Group in the past three years. In the past twelve months, the BBB has not closed any complaints against Delta. The majority of complaints focus on problems with advertising and sales, although some consumers have complained about billing and collection issues. There are no customer reviews on the BBB’s profile page for Delta Outsource Group. Since July 2015, the Consumer Financial Protection Bureau (CFPB) has logged 5 complaints against Delta alleging problems with communication tactics or attempts to collect debts not owed. Justia lists at least 3 cases of civil litigation naming Delta as a defendant.
Delta Outsource Group, Inc.
P.O. Box 1210
O’Fallon, MO 63366
Telephone: (800) 364-1895
Absolutely. Here are some Sample Cases
In March 2017, in United States District Court for the Northern District of Illinois, Eastern Division, a judge issued a Memorandum Opinion and Order regarding a complaint against Delta alleging violationsof the FDCPA’s provisions against the use of false or misleading information or threats of illegal action to collect a debt. In this case, the plaintiff received a collection letter from Delta regarding a delinquent consumer debt. Delta’s letter stated in part: “As of the date of this letter, our records indicate that you currently owe $814.94. Because of interest, late charges, or other charges that may vary from day to day, the amount due on the day you pay may be greater.” The plaintiff argued that because Delta did not have the authority and did not intend to add interest penalties to the amount owed, the language in Delta’s letter violated the FDCPA’s provisions prohibiting “a debt collector from using false, deceptive, or misleading means to collect a debt,” and “from threatening to take ‘any action that cannot legally be taken or that is not intended to be taken.’” Delta argued that the law’s endorsement of conditional, so-called “safe harbor language”—such as stating that interest may be applied, rather than stating that interest will be applied—should allow Delta to escape liability. The judge in this case indicated that although such safe harbor provisions exist, they did not apply in this case because Delta never had any intention of charging interest. Therefore, the conditional statement that they may charge interest was not true and constitutes a violation of the FDCPA as stated above. As a result, the judge issued a summary judgement in favor of the plaintiff.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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