Exeter Finance Corporation EFC Collection Complaints? We Stop Calls and Harassment.

We help consumers who have complaints about collection harassment.

Exeter Finance Corporation or EFC is a is a subprime auto lending company, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.

Quick links:

What is Exeter Finance Corporation – EFC?

Exeter Finance Corporation or EFC is a third-party auto loan agency based in Texas. EFC has received consumer complaints alleging violations such as improper communication tactics and sharing of information. If you have been contacted by EFC, make sure you understand your rights before taking action.

According to the Better Business Bureau (BBB), Exeter Finance Corporation was founded and incorporated in 2006. The BBB established its profile page in 2009. Exeter is listed as a financial services and loan company.

According to its website, Exeter Finance Corporation works “with thousands of franchised dealers nationwide to make vehicle ownership possible for everyone.” The dealers Exeter represents “enjoy personalized service from dedicated buyers who help them find the right financing solutions for customers facing credit challenges.” For car buyers, Exeter acts as a “trusted partner in car ownership – one who guides them along the way…and provides tools to keep them informed.”

Exeter’s website provides information for car dealers and information for car buyers. Their dealer pages inform site visitors that partnerships with auto dealers have made Exeter “a leading subprime auto lender.” The Dealer FAQ page indicates that Exeter works with franchise car dealerships but not independent dealerships. Dealer packets and loan servicing information is available by contacting Exeter.

The car buyer pages encourage site visitors to purchase a car as “a positive step toward establishing a payment history that can impact your credit score.” Exeter provides “credit tips” such as paying bills on time, keeping balances low, and budgeting. They also offer a free, online Financial Improvement Training (FIT) resource. The FAQ page answers questions about account access, payments, insurance, payoffs, and titles.

The EFC website does not provide a lot of detailed information about its business practices or compliance policies. They do include standard, legally mandated information about information privacy and security.

Have questions? Call us now at 855-301-6100 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

How many complaints are there against Exeter Finance Corporation – EFC?

The BBB has closed 447 complaints against Exeter Finance Corporation in the past three years, with 91 closed in the past 12 months. Most of those complaints allege problems with billing and collections. Many complaints also allege problems with customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 145 complaints about EFC. Justia lists at least 12 cases of civil litigation involving EFC.

Can you help me file a No Fee Lawsuit against Exeter Finance Corporation?

Absolutely. Here are some Sample Cases against Exeter Finance Corporation.

According to the BBB, complaints against Exeter Finance Corporation “are regarding billing issues, customer service issues and collection issues. Specifically, consumers complain that they are unable to resolve loan payment problems even after following the direction of company employees. Additionally, consumers complain about aggressive collection tactics.” The 26 negative reviews on Exeter’s BBB profile support these allegations.

In August 2017, a complainant indicated the Exeter Finance Corporation engages in “very predatory lending” practices. She alleged that EFC debited her bank account 4 times in one month even though only two payments had been authorized, resulting in an account overdraft. Despite having contacted EFC, she did not receive any response. She also indicated EFC applied payments unevenly toward interest rather than principle, making it very difficult to escape the loan and find other financing. She concluded by stating that EFC “is not very ethical and their customer service lacks. I find it strange they have an A+ rating with so many negative reviews from consumers.”

Also in August 2017, a complainant indicated her belief that the “A+ rating and stars do not accurately reflect consumer feedback on Exeter.” She alleged that Exeter Finance Corporation“ reports incorrect information to all credit bureaus repeatedly, consistently throughout the life of the loan.” They allegedly send inaccurate, conflicting, and inconsistent billing and accounting information, and sometimes even “bill incorrectly, overcharge, and do not resolve your account.” She also complained that EFC’s business model is designed to set up car buyers for failure, alleging that Exeter Finance Corporation pushes “loans for $35,000 on cars that are worth $9,000… and provides a different answer every time you call… to ask about a standard business process.” The complainant concluded by stating her belief that EFC is “in the business of making money off of a vulnerable population and repossessing cars… and that her concern is not only Exeter, it’s also for the BBB for supporting this business and a practice that is doing great harm to… their borrowers.” The complainant also sent “a copy of this posting to state and federal agencies.”

Exeter Finance Corporation Contact Information

Exeter Finance Corporation
P.O. Box 166008
Irving, TX 75016
Telephone: (800) 321-9637
Website: http://www.exeterfinance.com/

Exeter Finance Corporation EFC Calling You?

Understanding Your Debt Collection Rights

Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.

In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.

Want to Stop Exeter Finance Corporation EFC Debt Collection Harassment Now?

Your debt harassment checklist:

  • You are receiving multiple calls per week from third party collection agencies
  • You are receiving early morning or late night calls from debt collectors
  • You are recieving calls at work from a debt collection agency
  • Debt collectors are calling your friends, neighbors, or coworkers
  • Collectors are threatening you with violence, a lawsuit, or arrest
  • A debt collector attempts to collect more than you owe
  • You are being threatened with negative credit reporting
  • A debt collector attempts to intimidate you
  • Criminal accusations are being made towards you
  • Use of obscene language during an attempt to collect
  • Automated robocalls are being made to your phone in an attempt to collect

If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.

What Our Clients are Saying

“When I first contacted Lemberg Law, I was at my wit’s end, not knowing what to do or how to protect myself against the collection agencies. I felt like I was sinking. After sending in my case evaluation, Lemberg Law quickly threw me a lifeline and turned the tide.”

“Thanks to the staff at Lemberg Law, I have peace of mind again. They worked quickly to find the harassing calls ended and were super considerate when I spoke together. I love the hard work!”

“I am so blessed that during this dreadful, frightening encounter, your company was there to help me. I can not thank you enough.”

Can You Help Me Delete Exeter Finance Corporation EFC from My Credit Report?

We can absolutely help. Call us today.

Can Your Firm Help me Deal with Exeter Finance Corporation?

The short answer is yes. Contact us now to find out more.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

8 COMMENTS
  • Russell F

    In July of 2016 my ex wife fell behind on a car we had jointly signed for with Exeter. It was a 2012 Chevrolet Impala in good condition with around 100k miles. When they called and asked if they could come pick the car up she replied absolutely I’m not able to make the payment anymore. It was in the middle of the afternoon the recovery agent came to her house and she handed him the keys and was helpful in anything he needed, This should be considered a voluntary surrender correct? The problem just began there. We were soon notified the car would be sold and amount applied to our balance. I believe the amount they sold it for was around $2000 the value of the car was well above that. Since then they reported to two of the credit bureau the account was charged off and closed January 2017 with a balance of $11,700. With the third bureau the report it charged of but not closed so the amount of times late increase monthly. They also have changed the payment history , status of the account, and comments on the account 12 times between December 2018 and February 2019. Also reports the date major delinquency first reported as the current month and year. Making the charge of seem current and not allowing it to age. All this constantly negatively affects my wife and my credit scores. I have tried to dispute the accuracy and completeness of the info the provide but all the credit bureaus do is ask Exeter if the information is correct then close the dispute. Most recently I decided I would complain to the Consumer Financial Protection Bureau. (What a waste). In there response to the complaint Exeter states that we made 28 payment and 4months extension. And that 13 of our 28 payments were more than thirty days late. But they never reported any of these and I have monthly billing statements showing the account was never late until July 2016. They also report on their customer portal that the balance is $9651.62 when I mentioned that they said that was principal balance before interest and fees however I have received 5 bills from a debt recovery agency they hired all 5 said amount owed was $9651.62. On a 14,700 loan after making 28 payment of 361 a total of $10,108. They claimed I still owed 13,300 when car was surrendered. That’s only $1,400 paid off in 2-1/2 years. Is there anyway to make them report this account correctly and stop using my credit report to harass and inflict harm to me and my wife??????

  • Thomas prestidge

    I have been paying in my suv for over 4 years and the principle has not change. We have tried talking to the company with no answers. Have asked for paperwork for the bill and payments. But Exeter hasn’t sent anything. They claim to have been calling but haven’t received any calls. They recently reposed the suv with no calls.

  • Jordan W

    Now I owe money and have fallen behind a bit on payments and I’m making them up. This was due to lay offs at an old employer. They proceeded to call me 4-5 times a day even when I asked them not to contact me during work hours. They even indicated during a call that they “knew I had told them not to call during work hours” but still decided to continually call and call. It’s driving me to my wits end. I’m not sure if I actually have a legal case against them.

  • CHARLENE HILL

    I got a car in August of 2016 and payments are about 387 a month and i have made 20 payments had a couple deferred and few late and even if i was late most of my payments per the “$19” late charge that is only a little over $300. So here is my issue after 20 payments of $387 that equals $7740. But yet they show my beginning financed amount as $11,685 and my balance due $10,367.78. That makes absolutely no sense to me. I asked for print out of where my payments went and still waiting. I saw a review on your site where someone said most their payments went to interest and that is my concern. My credit score is heavily impacted by this as well and i want to know where all my money went since it seems my car is not being paid off with what i am seeing. PLEASE help.

  • Sean

    I bought a car from a local dealership and had my loan picked up by Exeter. Interest was very sketchy to the point the salesman said pay on time 6 times and finance your loan with someone else. I should have known… Didn’t take his advice and tried to tuff it out. I had a mean account manager who screwed me over on my loan. I got it deferred and all my troubles begin… I sent money to this company when they told me I didn’t pay for months. They were very slick in by not allowing me to pay online and I had to send it in… for some reason no record was noted that I sent money in around the time they said I didn’t pay for three months. My car was repoed for a balance so called under 2K. Its ridiculous that they sold me car off and declared me a repo because of their mistake. I know I paid and I didn’t go no 3-6 months with no payments. True enough i fail on some hard times for a month or so but it wasn’t worth taking my car and messing up
    My credit. Now they call me atleast 3-5 times a Day morning and night like
    I have money to pay them when they screwed me. They called when I had the car like
    Crazy and threaten me like me like I was a kid we are going to take your car. These people go after people with a bad credit rating then treat people wrong when they sign a loan with them. People fall on hard times then they take it fast sell
    It and call you like crazy. Help people out before you try to ruin them both ways. I really liked my car man!!

  • Porschia Young

    I was in an accident, I did not have proper insurance so I needed to come up with around 9,000 for repairs. I was in the process of saving the money, and received a letter the following month after the accident saying that my car was repossessed and at an auction in Indiana and my possessions were in another town in Illinois. I received no prior notice, and have never been late or missed a payment with them. I called to find out what happened they told me they repossessed it because, they were told by the repair shop that I left the vehicle. I asked them what I could do to get my car back, they told me to pay 3,275 dollars before the car was scheduled to be auctioned the following week. I asked the rep if the car was repaired, initially they would not give me any information about the status of the car. After I called about 4 times that same day in the finally conversation, I was told the car was “ready to go and drivable.” So I made arrangements to pay them the following week a few days before the scheduled auction. I called to pay, and I reconfirmed with another rep, the status of the car and told them I did not want to pay the fee if the car is in the same condition as the night of the accident. Once again I was told the car was drivable, so I paid the few and arranged for a tow company to bring it from Indiana back to Illinois. I received the car in October and it is not drivable at all and it is unsafe for the road. I have asked Exeter to refund the fee I paid for the car, because that is not what we agreed on, in return voluntarily give the car up. They are not willing to do that. They insist that I continue to pay the loan on the car and will not return my payment.
    Every time I call I speak to a different rep who I have to explain the whole situation to again each time, they even ask me why they repossessed my car if I am up to date with payments every time I call. No one can explain to me where on my account the fee is stated as paid as well as a statement on exactly where all my payments have gone, the last time I spoke to them they claimed that the fee was given back to me, which my checking account says differently.

    I would like to take legal actions on the grounds that I made an agreement to retrieve the car under the conditions that it was drivable, and it was and still is not. As well as fraudulent charges under the grounds that my payments are not being properly applied to my account. I also would like them to be responsible for my possessions lost when they repossessed my car without prior notices, as well as the money I paid to get it back here. And the constant harassment and confusion going on within the company, they want to over look there crooked practices and continue to get money from me.

  • Melissa Harget (Hollingsworth)

    Help!!! Ive been paying on my car for 6 yrs over $30,000 on a $16,000 loan my loan matures in march & Exeter finance corp claims I still owe $10,000 & Ill go into repo statues Ive asked numerous times for a report showing where all my $ went but they will not send report

  • marissa sullivan-tyas

    Exeter Finance repossessed my car and sold it without allowing me the opportunity to pay the cost to recover. Now they are harassing me to pay it off and I have a negative credit reporting

Leave a Reply or Comment

Write a comment below to share online. Or, instead you can to our legal team.
Email is required to block spam, but will not be published.

Briefly describe the problem Briefly describe the problem

What’s your name? What’s your name?

What’s your phone number? What’s your phone number?

Get Your No-Obligation
Case Evaluation

Send a secure message to our legal team.

What’s your name? What’s your name?
What’s your email address? What’s your email address?
What’s your phone number? What’s your phone number?
Briefly describe the problem Briefly describe the problem
Your information is kept 100% confidential. We do not spam or sell your information.